Quote:
Originally Posted by TimatChrisKnott
Hi Brian
I’d like to sincerely apologise for the nature and tone of my reply to your post. It was unprofessional and I am sorry for the offence I caused you.
After working here for over 20 years, I maybe took the comments to heart and therefore didn’t distinguish between business and personal, and effectively let myself down.
In this, I also apologise personally as well as corporately because upon re-reading it, it shows a level of immaturity in itself.
No hard feelings I hope and I wish you all the best in your insurance matters!
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Only took you over a week to realise that you were out of order? Or was it that we had to complain before anything was done. Personally I will never use your company and will also warn other members about your 'customer service'
As for you being the preferred insurance company. It is a poor move by the club and members should think again and look elsewhere