If the Police give a poor service, complain to your elected Police and Crime Commissioner (PCC). The PCC is not in the pocket of the Force. On the contrary, the PCC's job is to hold the Force and Chief Constable to account, and because the PCC is elected for a fixed term, poor outcomes in the community (the electorate) matter and tend to be jumped on.
I suggest a fairly detailed complaint, with a summary to begin with, then the full detail of events, efforts made, police response (of lack of) and outcomes.
(If this is in London, the Mayor fulfils an equivalent role to the PCC elsewhere, so write to his office).
John
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