When Shark did my S40 T5, I got sent a soft loader ODB11 thing (paid £200 deposit, was your choice wither to return the soft loader and get the deposit back, or keep the soft loader and lose the deposit). the process was plug the soft loader it, it read the ECU and got all the settings, then send this to Shark, they then sent back a remap file, you then used the soft loader to write the map to the car. They were brilliant with me first map was very savage and made the car a beat, but it wasn't very driveable, so they got the map back again, tweaked it, and it was much much better.
The benefit of keeping the soft loader is that it held both maps, so you could change between standard, and remap in about 5 mins, which is always useful.
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