[Chief inspector]

A fair solution to me would be to refund at least part of the cost of the camera option or pack as you are not getting the benefit.

A friend was in a similar situation in the past I think you will find that the issue here is that the loom has been modified on current cars so yours is now ‘obsolete’ for manufacture and is a spare part only that they dont stock, so one needs to be made up as a special at Bosch or Delphi or wherever Volvo get the looms from.

On his (Mercedes) they modified the engine bay wiring loom for new injectors, his car had a problem and they replaced the injectors and ECU but the loom was different, so the dealer chopped and changed it according to a service bulletin, but it managed to cause a gearbox electrical issue, so Mercedes eventually had a repair loom made and gave it a part number, this covered the ‘pre factory modified’ cars with a dealer modification. Now that really was a shambles and they made a right mess of the trim in the engine bay with all the work. Best bit was the car was down on power from the injector change, something they flat denied.