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44k engine blown, warranty company not interestedViews : 8894 Replies : 74Users Viewing This Thread : |
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Oct 31st, 2016, 07:00 | #1 |
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44k engine blown, warranty company not interested
Our 2008 XC90 was bought second hand with 22k on the clock in Jan 2015. It had been serviced prior to purchase and has a FSH. I had it serviced again this January (2016) -including oil and filter change. In September a knocking noise alerted us to the fact that something was wrong. At the time the engine had 44k on the clock.
Upon inspection, number 1 bearing was totally gone and has caused scoring in cylinder 1 as well as damage to the top of piston 1. Essentially we need a new engine. There was no oil warning light before any symptoms or knocking. The car is within warranty, the warranty company (Mapfre Abraxas) has had an engineer to inspect the damage but the outcome is that they will not take the claim. They say that the damage is due to "low oil or heavily carbonised oil" and that this is not covered. I am at a loss as to what to do. We have done what the warranty company require in terms of preventative maintenance, and no warning lights or other indications were given before the incident. As soon as any "odd noises" were heard we took the car to the garage. Does anyone have any advice, thoughts, ideas or experience with similar issues? They would be gratefully received... Last edited by jjkenya; Oct 31st, 2016 at 07:01. Reason: increase detail |
Oct 31st, 2016, 07:24 | #2 |
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It's time for citizens advice or a solicitor, was the mechanic/engineer their own or was he independent?
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Oct 31st, 2016, 07:45 | #3 |
The truth is out there...
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Wouldn't low oil affect the top of the engine first, like turbo?
Did it run low on oil? If not, gather up all your proof, including garage service paper work, hopefully that all ties up with the warranty requirements? Get the main Volvo dealer to quote for a brand new factory engine including fitting and loan vehicle. When the quote is heavy enough copy it all off and write to the claims department of the warranty insurance stating you will have this work done and recover costs through the small claims court. That should get it moving. If not check your car and house insurance for legal cover and take them to the cleaners. Log all calls in a diary btw. Good luck, please post the results back here.
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Nov 1st, 2016, 11:04 | #4 |
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I'm not mechanically competent enough to know whether the turbo should have been affected first... Perhaps you're right and that is why they admitted to the fact that it was due to "heavily carbonised or sooty oil" rather than low oil?
They already have the service history, receipts from the garage who serviced it (these were provided before inspection). Regards the quote from Volvo, I can do that. Regards the Insurance options, they won't take the claim unless it's to do with an accident. I've asked the warranty company to confirm the reason for the denial. The T&Cs they quote are under GENERAL EXCLUSIONS: 14e - lack of coolant, lubricant or hydraulic fluids 14g - ingress of foreign matter into fuel, lubricants or cooling system They believe this covers low oil and also build up of soot in the oil... They have passed the claim from "claims department" to the "quality department" as we raised a complaint, so the quality department will have the final say. I noticed a chap who had a similar issue over on Honest John - http://www.honestjohn.co.uk/forum/posts/?t=105425 Feeling very worried about all this, they seem so confident that we are not going to get anything from them. FYI I bought the car from AvailalbeCar, and it's the Mapfre 5 star warranty we have. |
Nov 1st, 2016, 11:53 | #5 |
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I would be talking to citizens advice first then finding a solicitor to handle the case as whilst they can argue their Ts&Cs, they cannot argue the service history or that it is reasonable for a car of this age to not require additional oil between services. The soot and lack of oil could easily have been caused by the fault that destroyed the engine.
A decent solicitor should resolve this in your favour with ease- the very fact that you engage one will change their attitude.
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Nov 1st, 2016, 13:37 | #6 |
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Appreciate your input. I have no experience of handling this type of thing so will see what CAB say as well.
I spoke to the garage earlier, who are very experienced in 4x4 diesels and the owner says he challenged what the inspector was saying. Low oil - why didn't the turbo go first? Carbonised oil - he has seen much worse, the correct grade of oil was changed 6k miles earlier in January, the EGR causes some level of sooting in all diesels, and there was no evidence of anything unusual Filter clogging - no evidence of this from the garage's perspective, other than bits from the bottom end bearing So - low oil is out the question really. The contamination is definitely a speculative call but a good wriggle room clause for these guys. Last edited by jjkenya; Nov 1st, 2016 at 13:39. Reason: Increase detail |
Nov 1st, 2016, 17:38 | #7 | |
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Quote:
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Nov 1st, 2016, 17:58 | #8 |
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You could send a sample of the oil of to a lab for analysis. This would probably confirm which grade the garage used and whether the level of contaminants where average for the age of oil / engine. At the end of the day, if it comes back with results that don't support your case, you don't have to share the results with the warranty company.
Re: foreign matter: carbon is not foreign to the internals of an engine. It is a by-product of combustion in the same way as CO2, NOX etc. Last edited by Simon Jones; Nov 1st, 2016 at 18:00. |
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Nov 1st, 2016, 10:08 | #9 |
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Thanks for the question. They say he is an independent assessor. They admitted on the phone that it was due to "heavily carbonises, sooty oil" and that it was probably because the car had done lots of short journeys. They also said it was not our fault, but they still don't and can't cover damage due to poor oil condition.
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Nov 1st, 2016, 10:18 | #10 |
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I had a similar problem with a previous 2.0D S40. The car was taken to a garage I chose and warranty covered it. I really think you need to take it up with the warranty company as they should be paying out for this.
If you have met all their terms then you are covered.
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engine, mapfre, warranty, xc90 |
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