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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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Service UpsellingViews : 2107 Replies : 24Users Viewing This Thread : |
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Sep 18th, 2023, 09:59 | #1 |
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Service Upselling
Booked my car in for its first service today and was told that due to the low mileage an engine flush was recommended to remove the sludge that could be in the engine due to the low mileage, basically frighteners I think. I've never had an engine oil flush and have read bad things in the past about it. In any event I'd have thought these "super" fully synthetic oils would keep everything clean and in top condition.
They also tried to sell me an MOT failure insurance policy, which would pay for parts/labour upto £500 in the event of a failure @ £50ish/yr. I declined both offers, but curious about what others think.... Cheers Bob
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Sep 18th, 2023, 10:09 | #2 | |
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What absolute disgraceful behaviour. recommended by whom? Certainly not Volvo uk for whom they are working on behalf. Is this a UK volvo dealer? MOT Insurance? who are these people ! A volvo is not likely to fail on anything for at least 10 years except tyres perhaps... I suggest you report them to VOLVO UK, and the Managing director of that dealer. They are blatantly trying to scam you and all their other "valued" customers...
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Sep 18th, 2023, 10:40 | #3 | |
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Sep 18th, 2023, 11:37 | #4 |
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Think guy said he was in a head office call centre, but he didn't know about Volvo. My initial call was to local dealership, but had to wait after initial contact to be put through to service.
So could be either volvo or stratstone. Feel sorry for the staff,cos they are required to try and upsell in order to maximise profits 📈. Its disgraceful behaviour i know, but sadly its the way of the world in the 21st century. Thank you for confirming my initial reactions are correct. Cheers Bob.
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Sep 18th, 2023, 12:14 | #5 | |
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Sep 18th, 2023, 12:38 | #6 | |
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Ex Mill) not Stratstone. Easy for me to get the names mixed, ..stone.. Cheers Bob..
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Sep 18th, 2023, 16:14 | #7 |
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I hate Stoneacre and particularly hate their tedious call centres.
I stopped using them years ago and ended up having to make a GDPR complaint to get them to stop calling. Chain dealers. Awful awful big chain dealers....
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Sep 18th, 2023, 11:37 | #8 |
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All garages are doing it. I just politely decline this stuff rather than get wound up about it. The bit that does wind me up mind is the email that comes in from the garage carefully crafted to suggest that if I will score them less than 9 then I should not bother filling in the Volvo service experience form.
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