Service Upselling

[scoutleader]

I too live in the centre of Stoneacre territory. How they keep the Volvo franchise I do not know? Used them once, when I had an XC90, the first time the Powerpulse pipe split, as I naively thought it was something serious. Took threat of legal action under GDPR to get their call centre to stop pestering me with constant upselling calls, emails and letters after that one visit. Plus their courtesy car insurance cost me.

I also use Riverside, but their Hull branch as I can tie it in with business trips.My father also travels to Riverside Hull. Between us we have had seven Volvo's from there. Always excellent service. Equally I would use their other branches or as others have said Ray Chapman. Incidentally we have never had to pay insurance on courtesy cars -think we are so well known Dealer Principal just puts it down as extended test drives!!

I believe Stoneacre are headquartered near Doncaster so I often think they should pay a visit to Riverside to see how the franchise should be run!!