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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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Service PlansViews : 2576 Replies : 46Users Viewing This Thread : |
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Aug 3rd, 2016, 16:38 | #41 | |
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Last Online: Apr 14th, 2024 21:17
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Location: York
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Quote:
When I raised the tyre noise issue with Volvo UK a few weeks back my dealer contacted me by phone to arrange to see the car. After the call, I tried creating the appointment in My Volvo and it got sent to my dealer, just to try the system and see if the appointment would stay in some form of vehicle history in My Volvo. Nothing ever seemed to happen to that appointment online, until today, when I've received an email from My Volvo stating that unfortunately the dealer has had to cancel the appointment!! The car did go in several weeks back, so I'm not concerned. Appreciate I did things a little back to front in this case, but it just seems like another example of Volvo's IT systems being great in theory, but not cutting the mustard in real life. :wq
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MY21 XC90 B5D R-Design Pro, Pine Grey + blonde, all options except 3rd row aircon and nubuck headlining. Prev: XC90 D5 PP, Osmium + Charcoal + Metal Mesh. 4C air, Xenium + BLIS, Winter + HUD, Family, Tow bar, Sub, CarPlay |
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Aug 3rd, 2016, 16:47 | #42 |
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Last Online: Apr 9th, 2021 11:52
Join Date: Sep 2006
Location: Scottish Highlands
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As I said, I have never used the system.
On contacting Volvo UK recently about an issue (Which my dealer could not deal with, without permission from Volvo UK), they knew who my dealer was and within an hour, dealer was on the phone to me. Something works. tem.
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Sep 7th, 2016, 21:54 | #43 |
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Last Online: Yesterday 23:16
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Location: Yorkshire man living in County Durham
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I had my car delivered 3 months ago and still have not received 5 year service plan even after 2 emails and a phone call to dealer,
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Sep 7th, 2016, 22:37 | #44 |
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Last Online: Apr 18th, 2022 19:49
Join Date: Nov 2006
Location: Northeast
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I received an email with the cover details about 2-3 weeks after taking delivery. The cover came free from Volvo finance
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Sep 7th, 2016, 22:51 | #45 |
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Last Online: Yesterday 23:16
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Location: Yorkshire man living in County Durham
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Mine was £500 for 5 years services, as I bought my car, as you say if leasing you get 3 years free. They have had my cash but have not delivered yet.
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Sep 7th, 2016, 23:52 | #46 |
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Last Online: Apr 18th, 2022 19:49
Join Date: Nov 2006
Location: Northeast
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Just to clarify, I am not leasing. I am on PCP deal which came with three year free service.
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Sep 8th, 2016, 00:19 | #47 |
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Location: Yorkshire man living in County Durham
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