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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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May 23rd, 2019, 13:36 | #1 |
Premier Member
Last Online: Yesterday 23:16
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Location: Yorkshire man living in County Durham
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Bad news
Just booked my annual service and found out my Mill Volvo dealership has been taken over by "Stoneacre's". After years of building up a good relationship and dealing with people I know I am now talking to faceless people in head office and they try the big sell to push up the bill. Like you will need engine flush, coolent flush etc etc. Which of course I refused.
Not happy. They have not got a good reputation in my area. Edit: I had a senior moment, I initially said they had been taken over by "Stratstones" I should have typed "Stoneacre's" (now corrected) I humbly apologise to everyone for the mistake. I did not realise my mistake until I received a text to confirm my booking.
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. Last edited by nu11eaf; May 23rd, 2019 at 16:08. |
May 23rd, 2019, 13:52 | #2 |
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Last Online: Feb 26th, 2020 11:25
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Location: Washington
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Is that all of Mill Volvo, or just a branch (I'm particularly interested in Sunderland)?
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May 23rd, 2019, 14:46 | #3 | |
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Quote:
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May 23rd, 2019, 16:01 | #4 | |
Premier Member
Last Online: Yesterday 23:16
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Location: Yorkshire man living in County Durham
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I am not sure if they have taken over the whole group, they just said they had taken over Mill Volvo and bookings etc now go through head office, and not via local dealership, I think I will call in to the the dealership in person next time I want anything doing and see if the same people I usually deal with are still there.
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. Last edited by nu11eaf; May 23rd, 2019 at 16:16. |
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May 23rd, 2019, 16:04 | #5 | |
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Last Online: Yesterday 12:55
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My comments are only based on my opinions and vast experience . |
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May 23rd, 2019, 16:10 | #6 | |
Premier Member
Last Online: Yesterday 23:16
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Location: Yorkshire man living in County Durham
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Quote:
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. Last edited by nu11eaf; May 23rd, 2019 at 16:13. |
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May 23rd, 2019, 16:26 | #7 |
Premier Member
Last Online: Yesterday 23:16
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Location: Yorkshire man living in County Durham
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Yes the local dealership has just phoned me, same salesman I bought my car from and said the same people are still there and told me to phone his number next time and he will connect me to the local people I usually deal with and by-pass the head office route.
My car is in for its 3rd annual service so 3 years old soon, so he was asking if I would be iinterested in a new one. Normal practice. Had to disappoint him this time though, my car has only done 15k and still like new and has a 5 year service deal and extended warrantee so not looking to change yet. I also do not fancy paying that road tax on cars over 40k.
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. |
May 23rd, 2019, 18:53 | #8 |
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Last Online: Yesterday 21:40
Join Date: Oct 2018
Location: Portsmouth
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One of the reasons I went for the V60 Momentum Pro. By the time I had added the options on the Inscription Pro I would have been over £40k.
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2019 V60 Momentum Pro T5 Denim Blue, blond interior, electric deployed towbar. 1957 Morgan Plus 4 |
May 24th, 2019, 04:42 | #9 |
Junior Member
Last Online: Apr 21st, 2024 21:03
Join Date: Aug 2015
Location: Worcester
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What are these car manufacturers thinking of? They push the price for a reasonably specified car over £40k and then discount the hell out of them? Have they forgotten private buyers for whom the extra tax is not insignificant. It’s one reason why I’ll probably buy something like a Toyota RAV4 (a hybrid NOW from a manufacturer with years of experience in thus area, note Volvo) when my XC60 reaches five years old next September.
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MY16 XC60 D4 FWD SE LUX NAV Geartronic, Ice White, Soft Beige leather, Winter pack, front and rear sensors, rear camera |
May 24th, 2019, 09:06 | #10 |
Premier Member
Last Online: Today 06:15
Join Date: Dec 2002
Location: Sheffield
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I know exactly what you mean. I detest Stoneacre with a passion. My nearest 2 dealers are now Stoneacre so I drive 30 miles to Doncaster to use Riverside Volvo instead.
Be aware also that now they have your details Stoneacre will not stop badgering you. Look out for calls from 01405 on your phone. It will be their call centre constantly trying to sell to you. Despite repeated attempts to get them to stop (I even told their sales person that would rather have a prostate examination than ever deal with them again - they still kept calling). Finally I asked for their data protection and compliance manager and told him that under GDPR I wanted all contact to stop. That seemed to work but it is early days......
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Currently:- - MY24 EX30 Ultra, Long Range, Single Motor, Black, Mist - MY17 V60 T4 Power Blue. Previously:- 1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5; 2016 XC90 T8 |
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