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2012 XC60 tailgate problem - Falls down

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Old Feb 17th, 2021, 08:21   #1
vogron
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Default 2012 XC60 tailgate problem - Falls down

Dear All,

Just bought this 2012 XC60 with electrical tailgate (not the old hydraulic - pump version). The motor is integrated on the strut.

I experienced the following problem: When I open the tailgate it opens to full height which would be suitable for me but immediately falls down around 15 centimeters.

I tried to find the solution on the web but without success. What I found that the strut replacement was not the solution many times. Some guys performed the software update which resolved the issue, but some guys have been told by Volvo that the new software has a limitation of the height. So it's confusing.

Please find the video: https://www.youtube.com/watch?v=L-iceQcWTxo

Any idea?
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