Spotify update won’t install

[Clan]

Originally Posted by weemark

I'm not going to argue!! It's their issue not mine and until it's fixed my wife's purchase of an XC40 is on hold - they know that and if they can't fix it we'll go to one of the German marques

have you considered the fault might be spotify end , have you contacted them ?

[weemark]

Originally Posted by Clan

have you considered the fault might be spotify end , have you contacted them ?

Yes but if it was Spotify end it would affect everyone - they inevitably claimed it was a Volvo issue so round and round we go!

At the end of the day it's a Volvo implementation, it worked fine until Volvo applied an upgrade, and it is them that has the relationship with Spotify for the Sensus implementation

[weemark]

Great....it worked before the update, nothing changed on my Spotify account and it doesn't work now but it's not Volvo's fault - I've pretty much had enough

We have heard back from Volvo technical regarding your Spotify issue. They are not aware of a problem we are having with the app and taking into account that the technicians phone/account was all working correctly it seam to be an issue with the Spotify account rather than the car itself. We advise it is worth following it up with Spotify themselves.

[S90]

Originally Posted by scw

Deleting the app doesn't fix it either. Spotify does show up in the list of apps which can be installed, but when tapped it fails to download in the same manner. Interestingly, tapping the down arrow for more details of the downloads show its size as "0 bytes".

Native Spotify was one of the things which helped sell this car to me, but Volvo have royally scr*wed up this update and, together with other niggles, my brand loyalty (17 years and 5 Volvos) is being eroded fast.

Has anyone else managed to install this Spotify update successfully?

Steve

You bought a car partly on the basis of an app!!!?? Simpler just to have it on a phone and plug in, in car technology is notorious for being about 5 yrs behind everything else!!

In this area VOLVO is no worse than anyone else!!

[scw]

Originally Posted by S90

You bought a car partly on the basis of an app!!!??

Uh, yes. Everyone has their preferences.

Steve

[gmk666]

Originally Posted by weemark

Nothing works to resolve this issue - am I the only one?

An update (sort of) for you, Weemark. Mine still doesn't work with my log in details, but works fine if I log in using my wife's account. I can log in to Spotify as me on my mac and iphone, so I fail to see how this anything other than a fault at Volvo's end.

[weemark]

Originally Posted by gmk666

An update (sort of) for you, Weemark. Mine still doesn't work with my log in details, but works fine if I log in using my wife's account. I can log in to Spotify as me on my mac and iphone, so I fail to see how this anything other than a fault at Volvo's end.

Cheers for that - precisely mirrors my situation (other than I'm Samsung phone rather than iPhone) - they spun me this line but completely failed to understand that I've spent 30 yrs working in IT so fully understand app integration - bottom line is if one thing changes and the system stops working then the fault lies with the bit that changed, in this case the update Volvo released.

[apnicolle]

This might be a little left-field, but are yours and your wife’s passwords the same length and the same structure (ie do they both contain upper and lowercase letters and punctuation and numbers) ?

The reason I ask is that I found out that my eON electricity account website password had different requirements (5 characters minimum) than the eON iPhone app (6 characters minimum and no punctuation), so whilst the website worked fine the app just brought up a general log in failure message.

I know that eON isn’t Spotify, but the above has rather destroyed my faith in companies having consistency across platforms. Might work, who knows !

[scuba0576]

Hi Weemark
After not working for weeks, I decided to give it one last chance before trying the suggestion of creating another account and trying that.
Threatening it with one last chance ( a la Basil Fawlty) it worked this time.
I hope that they have done something as I too went through all the pain of going to the dealers and them logging a call on Volvo UK.
Never heard anything back from them, but like I said, it is now working.
Hope yours does too
Rob

[weemark]

Thanks Scuba - not tried it for a week now so will give it a go again tomorrow in the hope that the software fairies have also fixed mine- cheers