Faulty Volvos - Page 12

gillberry · May 25th, 2009, 13:26

Best of luck in getting recourse .

Sanzomat · May 26th, 2009, 21:02

Hi 4wheedriver. I've read through this thread with some horror and I hope its not indicative of Volvo generally as I've just ordered my first ever Volvo (a V70 2.0d R-Design)
I thought it might be useful for you to hear how I got on with a problem car of my own, specifically for a guide to what I think was a reasonable settlement.
In March 2005 we bought a Renault Megane CC (the one with the folding hard roof) After a few weeks we noticed that a few dribbles of water would make it into the car after a spell of rain, nothing too dreadful but we mentioned it to the dealer who said they would sort it. When it came back it was worse. To cut a long story short, every time they tried to fix it it got worse and worse until we were frequently getting puddles in the footwells and on the leather seats. To be fair to the dealer they never denied the problem and they kept trying to fix it but just didn't seem to be able to do anything other than worsen it. We were always given courtesy cars when it was in dock but just basic clios. Eventually they called in the "experts" from Renault UK who apparently had a specially trained "hit squad" who supposedly knew everything there was to know about the roof problems. They kept the car for over five weeks saying they wanted to be absolutely sure it was fixed before giving it back. First time it rained it leaked again! not as bad as previously but still not great. It was now 2 years old, but only 12,000 miles due to it being our second car and the time it had spent in the shop! I had a bit of a rant to the MD of the dealership and wrote a letter to Renault UK saying I had no confidence in the car or the dealer's ability to fix it. They gave in and offered an assisted replacement. They offered to sell me a new car at cost and take back the old one for its "retail" value and R UK chipped in a grand to help the dealer. The car was £21K list new (including extras). They offered £13k trade in (they had a similar car on the forecourt with £13.5k on the window) and discounted the new one to £17,700 meaning we had to pay £4,200 to go from a 2 year old car to a new one again. We thought this was a reasonable outcome. As it turned out the delivery time for the new one was 13 weeks during which we had use of the old one (and during that time it barely leaked!) So we paid 4,200 for 2yrs, 4 months and 14,000 miles use of the old car and drove away in a brand new one. Incidentally the new one is now approaching 2yrs old and (touch wood) hasn't missed a beat or leaked a drop so they are some good ones! Other than their inability to fix the car I was impressed by the dealer's attitude and they remained friendly and cooperative (unlike the reputation associated with Renault) None of the issues with the car were in any way safety related so your case seems much more serious. I hope you can get it sorted and from what you've said I don't think you should pay any more than 3-4k to change to a new one.

tt82 · May 26th, 2009, 21:14

best of luck 4 wheel driver, hope u get a result. If theres anything we can do to help, feel free to ask.

tingy · May 26th, 2009, 21:31

good luck 4wd

stuff it to em

4wheeldriver · May 30th, 2009, 15:43

Well Doves have now offered the lofty sum of 27250 to buy the car back. Stil not enough so just need to carry on doing it the hard way............

Makes you wonder though. It was only worth 22000 in Feb when I first said I was rejecting it and now its worth 27250?? Is the used car market REALLY recovering THAT quick or were they spouting a line of bull sh*t in Feb??

jamie bt · Jun 5th, 2009, 23:28

sorry to hear about the xc90 and good luck to u sir

4wheeldriver · Jun 26th, 2009, 16:40

Finally got the response from VOSA on the issues that VOLVO themselves were allowed to inspect!! Relevant parts are as follows.

"Our letter of 10th MArch explained the purpose of the investigation, which has been conducted under the terms of the Code of Practice on Vehicle Safety Defects (the code) that has the support ofthe General Product Safety Regulations (as amended), was to establish whether or not the defect was attributable to a design or construction deficiency, which was liable to cause a significant risk of personal injury or death.

The response from THE MANUFACTURER leads us to believe, at this time, that there is insufficient evidence to warrant an action under the terms of the Code.

Therefore VOSA consider that further action is not necessary.

Thank you for taking the time to bring this matter to our attention."

Looks like the whitewash from VCUK is now complete!!!

If there were no faults with the car then why do I have an email from VCUK offering to take the vehicle to the Tech Centre in Daventry to remedy the outstanding issues??

Im just glad I got rid before it killed me or my family even if I did have to lose some money to do it. Mind you the quality and performance from the RRS MORE than makes up for the loss in cash and to know when I press the throttle the car will go.

Thanks to all for their support on this thread and I hope that none of the rest of you have to go through the same sh*t that Ive had to put up with from stealer and manufacturer alike.

Just need to get rid of the C30 now to become a Volvo free zone......

catch22 · Jun 26th, 2009, 17:15

4wheeldriver,

I've been following this thread [you poor begger what a carry on]
Now I thought I had been paying attention, but now I'm not so sure.

Quote:

4wheeldriver May 30th, 2009 15:43

Well Doves have now offered the lofty sum of 27250 to buy the car back. Stil not enough so just need to carry on doing it the hard way............

then your following post read

Quote:

4wheeldriver Today 16:40

Im just glad I got rid before it killed me or my family even if I did have to lose some money to do it. Mind you the quality and performance from the RRS MORE than makes up for the loss in cash and to know when I press the throttle the car will go.

I'm I right in thinking you have settled and bought another make somewhere in between those two posts ?

4wheeldriver · Jun 26th, 2009, 17:32

No. I traded it as I got a better offer from Land Rover for it!!! A LOT more!!!

catch22 · Jun 26th, 2009, 17:47

Quote:

Originally Posted by 4wheeldriver

No. I traded it as I got a better offer from Land Rover for it!!! A LOT more!!!

good on you

May 26th, 2009, 21:14	#113
tt82 Forum Support Team Last Online: Jun 7th, 2024 07:24 Join Date: Jan 2009 Location: Here.... obviously!	best of luck 4 wheel driver, hope u get a result. If theres anything we can do to help, feel free to ask. __________________ The more people I meet, the more I like my dog! 2009 V70 D5 R-Design - Jeade'en

May 26th, 2009, 21:31	#114
tingy VOC Member Last Online: Apr 28th, 2020 10:50 Join Date: Feb 2008 Location: watford View Photos By: tingy	good luck 4wd stuff it to em __________________ IF YOU CAN'T FIX IT WITH A HAMMER, YOU'VE GOT AN ELECTRICAL PROBLEM!

May 30th, 2009, 15:43	#115
4wheeldriver Master Member Last Online: Jan 20th, 2013 20:28 Join Date: Nov 2008 Location: Aberdeen	Well Doves have now offered the lofty sum of 27250 to buy the car back. Stil not enough so just need to carry on doing it the hard way............ Makes you wonder though. It was only worth 22000 in Feb when I first said I was rejecting it and now its worth 27250?? Is the used car market REALLY recovering THAT quick or were they spouting a line of bull sh*t in Feb?? __________________ BMW X5 3.0sd SE with more extras than the cast of Ben Hur!!!! Mini Cooper Worx

Jun 5th, 2009, 23:28	#116
jamie bt jamie bt Last Online: Jun 27th, 2009 14:06 Join Date: May 2009 Location: portsmouth	xc 90 sorry to hear about the xc90 and good luck to u sir

Jun 26th, 2009, 16:40	#117
4wheeldriver Master Member Last Online: Jan 20th, 2013 20:28 Join Date: Nov 2008 Location: Aberdeen	Finally got the response from VOSA on the issues that VOLVO themselves were allowed to inspect!! Relevant parts are as follows. "Our letter of 10th MArch explained the purpose of the investigation, which has been conducted under the terms of the Code of Practice on Vehicle Safety Defects (the code) that has the support ofthe General Product Safety Regulations (as amended), was to establish whether or not the defect was attributable to a design or construction deficiency, which was liable to cause a significant risk of personal injury or death. The response from THE MANUFACTURER leads us to believe, at this time, that there is insufficient evidence to warrant an action under the terms of the Code. Therefore VOSA consider that further action is not necessary. Thank you for taking the time to bring this matter to our attention." Looks like the whitewash from VCUK is now complete!!! If there were no faults with the car then why do I have an email from VCUK offering to take the vehicle to the Tech Centre in Daventry to remedy the outstanding issues?? Im just glad I got rid before it killed me or my family even if I did have to lose some money to do it. Mind you the quality and performance from the RRS MORE than makes up for the loss in cash and to know when I press the throttle the car will go. Thanks to all for their support on this thread and I hope that none of the rest of you have to go through the same sht that Ive had to put up with from stealer and manufacturer alike. Just need to get rid of the C30 now to become a Volvo free zone...... __________________ BMW X5 3.0sd SE with more extras than the cast of Ben Hur!!!! Mini Cooper Worx Last edited by 4wheeldriver; Jun 26th, 2009 at 16:43.*

May 25th, 2009, 13:26	#111
gillberry VOC Member Last Online: Jun 1st, 2024 15:42 Join Date: Jan 2009 Location: norwich View Photos By: gillberry	Best of luck in getting recourse .

May 26th, 2009, 21:02	#112
Sanzomat Member Last Online: Mar 16th, 2017 22:26 Join Date: May 2009 Location: Bristol	Hi 4wheedriver. I've read through this thread with some horror and I hope its not indicative of Volvo generally as I've just ordered my first ever Volvo (a V70 2.0d R-Design) I thought it might be useful for you to hear how I got on with a problem car of my own, specifically for a guide to what I think was a reasonable settlement. In March 2005 we bought a Renault Megane CC (the one with the folding hard roof) After a few weeks we noticed that a few dribbles of water would make it into the car after a spell of rain, nothing too dreadful but we mentioned it to the dealer who said they would sort it. When it came back it was worse. To cut a long story short, every time they tried to fix it it got worse and worse until we were frequently getting puddles in the footwells and on the leather seats. To be fair to the dealer they never denied the problem and they kept trying to fix it but just didn't seem to be able to do anything other than worsen it. We were always given courtesy cars when it was in dock but just basic clios. Eventually they called in the "experts" from Renault UK who apparently had a specially trained "hit squad" who supposedly knew everything there was to know about the roof problems. They kept the car for over five weeks saying they wanted to be absolutely sure it was fixed before giving it back. First time it rained it leaked again! not as bad as previously but still not great. It was now 2 years old, but only 12,000 miles due to it being our second car and the time it had spent in the shop! I had a bit of a rant to the MD of the dealership and wrote a letter to Renault UK saying I had no confidence in the car or the dealer's ability to fix it. They gave in and offered an assisted replacement. They offered to sell me a new car at cost and take back the old one for its "retail" value and R UK chipped in a grand to help the dealer. The car was £21K list new (including extras). They offered £13k trade in (they had a similar car on the forecourt with £13.5k on the window) and discounted the new one to £17,700 meaning we had to pay £4,200 to go from a 2 year old car to a new one again. We thought this was a reasonable outcome. As it turned out the delivery time for the new one was 13 weeks during which we had use of the old one (and during that time it barely leaked!) So we paid 4,200 for 2yrs, 4 months and 14,000 miles use of the old car and drove away in a brand new one. Incidentally the new one is now approaching 2yrs old and (touch wood) hasn't missed a beat or leaked a drop so they are some good ones! Other than their inability to fix the car I was impressed by the dealer's attitude and they remained friendly and cooperative (unlike the reputation associated with Renault) None of the issues with the car were in any way safety related so your case seems much more serious. I hope you can get it sorted and from what you've said I don't think you should pay any more than 3-4k to change to a new one.

Jun 26th, 2009, 17:32	#119
4wheeldriver Master Member Last Online: Jan 20th, 2013 20:28 Join Date: Nov 2008 Location: Aberdeen	No. I traded it as I got a better offer from Land Rover for it!!! A LOT more!!! __________________ BMW X5 3.0sd SE with more extras than the cast of Ben Hur!!!! Mini Cooper Worx

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