Collected the car today - Page 15

neon · Jul 27th, 2016, 08:18

Be interesting in UK law and the 30 days rejection how they would be with things like, excessive road noise with 20" wheels, also software not working like spotify or online connections or VOC etc, also auto parking not working effectively.

PerfidiousAlgernon · Jul 27th, 2016, 09:21

I doubt the road noise issue would be considered as "not fit for purpose" as it's quite a subjective measure. But the failure of the vehicle to operate satisfactorily as ordered and reasonably expected - i.e. the accumulation of software faults - might form a case for rejection. If it does, a precedent is established and the door is open for others to use the same argument to return their faulty cars. So expect Volvo to construct a formidable defense argument, but better still to bend over backwards to help out those disgruntled owners. This might help: http://www.honestjohn.co.uk/faq/consumer-rights/

neon · Jul 27th, 2016, 09:26

Thanks that is good info. No one wants to have to reject the car but nice to know how you stand.

Alex121 · Jul 27th, 2016, 10:37

My Uncle is a master tech down at Volvo and he's told me that Volvo are constantly releasing software updates for this car since it's release, so it may be worth going down for an update to see if that fixes any of the issues you're having.

I do wonder about these cars and the technology, my T4 has 7 computer modules controlling it and I thought that was too much, the XC90 has over 110!

EDIT - Just showed my uncle the pictures and his response was "Well who ever PDI'd that car was blind, it should never have gone out to the customer"

Hope you get it sorted soon OP.

BTXC90 · Jul 28th, 2016, 11:23

Quote:

Originally Posted by Lexman8

The service manager called me this morning. The photo I supplied has been sent to Sweden for examination.

I should hear something back from the dealer within 48 hours.

Lexman8 - Have you heard anything back from the Volvo?

Lexman8 · Jul 28th, 2016, 14:30

Quote:

Originally Posted by BTXC90

Lexman8 - Have you heard anything back from the Volvo?

Nothing yet...

Lexman8 · Jul 28th, 2016, 18:40

It's now over 48 hours and still nothing, not even a courtesy call.

neon · Jul 28th, 2016, 19:37

Quote:

Originally Posted by Lexman8

It's now over 48 hours and still nothing, not even a courtesy call.

Does this eat in to your 30 days or does it pause when you report the issue.

Lexman8 · Jul 28th, 2016, 20:01

Quote:

Originally Posted by neon

Does this eat in to your 30 days or does it pause when you report the issue.

There is provision in the new law to stop dealers from deliberately slowing down an investigation so that it goes beyond the 30 days. Basically, any time spent investigating a problem doesn't count towards the 30 days. Three days have passed since I supplied the photo and they accepted it (by forwarding it to Sweden) therefore I would argue that the 30-day clock is stopped for now.

tem · Jul 28th, 2016, 20:06

Quote:

Originally Posted by Lexman8

There is provision in the new law to stop dealers from deliberately slowing down an investigation so that it goes beyond the 30 days. Basically, any time spent investigating a problem doesn't count towards the 30 days. Three days have passed since I supplied the photo and they accepted it (by forwarding it to Sweden) therefore I would argue that the 30-day clock is stopped for now.

Is it possible to get something in writing from the dealer or Volvo UK?

tem.

Jul 27th, 2016, 09:26	#143
neon Premier Member Last Online: Apr 2nd, 2023 10:37 Join Date: May 2016 Location: Yorkshire	Thanks that is good info. No one wants to have to reject the car but nice to know how you stand. Last edited by neon; Jul 27th, 2016 at 09:39.

Jul 27th, 2016, 10:37	#144
Alex121 Premier Member Last Online: Oct 27th, 2020 10:45 Join Date: Nov 2011 Location: -	My Uncle is a master tech down at Volvo and he's told me that Volvo are constantly releasing software updates for this car since it's release, so it may be worth going down for an update to see if that fixes any of the issues you're having. I do wonder about these cars and the technology, my T4 has 7 computer modules controlling it and I thought that was too much, the XC90 has over 110! EDIT - Just showed my uncle the pictures and his response was "Well who ever PDI'd that car was blind, it should never have gone out to the customer" Hope you get it sorted soon OP. Last edited by Alex121; Jul 27th, 2016 at 11:33.

Jul 28th, 2016, 18:40	#147
Lexman8 Premier Member Last Online: Today 16:41 Join Date: Feb 2016 Location: Yorkshire	Update It's now over 48 hours and still nothing, not even a courtesy call.

Jul 27th, 2016, 08:18	#141
neon Premier Member Last Online: Apr 2nd, 2023 10:37 Join Date: May 2016 Location: Yorkshire	Be interesting in UK law and the 30 days rejection how they would be with things like, excessive road noise with 20" wheels, also software not working like spotify or online connections or VOC etc, also auto parking not working effectively.

Jul 27th, 2016, 09:21	#142
PerfidiousAlgernon Junior Member Last Online: Apr 7th, 2017 17:15 Join Date: Apr 2016 Location: Taunton	I doubt the road noise issue would be considered as "not fit for purpose" as it's quite a subjective measure. But the failure of the vehicle to operate satisfactorily as ordered and reasonably expected - i.e. the accumulation of software faults - might form a case for rejection. If it does, a precedent is established and the door is open for others to use the same argument to return their faulty cars. So expect Volvo to construct a formidable defense argument, but better still to bend over backwards to help out those disgruntled owners. This might help: http://www.honestjohn.co.uk/faq/consumer-rights/

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