Volvo Service Promise

[Clan]

Originally Posted by gibbo37

Sorry for being dim but I don't understand this and I don't think the above is clear.
I too paid the £300 service for three years up front, the car is due it's second service around March time - will I get the free breakdown cover and free software upgrades?

Yes you should . but talk to your dealer he has all the details ,

[madnurse]

Except for the spelling mistakes and amateurish nature the details are below:

VOLVO SERVICE PROMISE

The Volvo Service Promise is a charter set out for every customer that has their Volvo serviced at Snows covering 6 key areas. Every time you have your Volvo serviced at Holden Motores you will receive the following 6 promises:

> We'll give you 12 months FREE ROADSIDE ASSISTANCE

> We'll keep you moving with our COURTESY CAR AND COLLECTION / DELIVERY SERVICE

> We'll give you a NAMED CONTACT who'll look after you

> We'll keep your Volvos SOFTWARE UP TO DATE

> We'll give your Volvo a FREE HEALTHCHECK

> We'll give your Volvo a FREE WASH AND VACUUM

[catbert]

well i just booked her in for second service in smw belfast, and yes they do this service promise on the 300 service pack, so happy days. Another years free road side assistance.

[hancym]

Originally Posted by madnurse

Except for the spelling mistakes and amateurish nature the details are below:

What did they charge you?

[Clan]

Originally Posted by madnurse

Except for the spelling mistakes and amateurish nature the details are below:

That is Snow's own internal Effort at a publication ,
Volvo UK will be launching this early in 2012 with professional press adverts etc !

[Sportwag]

My letter states:-

1. We'll keep your software up to date
Our technicians will ensure your Volvo's software is the most up to date version.

2. We'll introduce you to SARA (Service Activated Roadside Assistance)
After your service we'll provide you with 12 months roadside assistance as standard.

3. We'll give you a named contact
We'll give you a named contact who will look after you and ensure you are completely happy.

4. We'll keep you moving
We'll do all we can to make dropping off and picking up your car easy.

5. We'll give your Volvo a free health check
We'll give your car's key systems a complimentary health check.

6.we'll return it to you in tip top condition
Once we've serviced it, we'll give your Volvo a wash and vacuum.

[CherokeeDriver]

Had a service this week and can confirm they deliver what they say they will. Seems customer service concepts have finally arrived at Volvo UK, only 20+ years after most other manufacturers.......