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Stratstone Volvo-Preston & Manchester Closing End Of OctoberViews : 17543 Replies : 90Users Viewing This Thread : |
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Oct 27th, 2008, 00:43 | #21 |
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That's an interesting point actually...perhaps VCUK have given Stratstone the boot.
I would certainly add my name to the list of people in favour of that happening. It strikes me that VCUK have quite a problem with, for want of a better way of putting it, crap dealers. In my experience some are excellent, but far too many are 'troubled'. cheers James
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Oct 27th, 2008, 01:13 | #22 | |
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I have been a constant critisist of the Stratstones franchise (call it what you want) The Ilford/Barkingside lot closed down a year or so ago which thankfully sent me too lookers in chelmsford who were fab (they closed down, is it me....?) The staff were rude and unhelpful, one of them even ordered his lunch while talking to me..... Troubled James....?, i think your other description is more accurate..... Good riddance to bad rubbish, as my Nan would say..... Cheers Jod
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Oct 27th, 2008, 01:39 | #23 |
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Well indeed. When I finally get around to writing my letter to the MD of VCUK about the excellent day at MRG in July (hangs head in shame...), I will be making this point...
cheers James
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Oct 27th, 2008, 11:59 | #24 |
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Good on you James and if it of any relavence the guy wanted a Big Mac meal with diet coke..... Cheers Jod
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Oct 27th, 2008, 13:28 | #25 |
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Evans Halshaw have taken over from Stratstones of Burton with worse reviews than Stratstones !!!!
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Oct 27th, 2008, 13:31 | #26 |
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I believe Rybrook at Warrington are the only dealer in the north west that are staying open so thats a trip to Warrington for me, the guys at Stratstone new car sales where great to me but i respect others opinions because the worst customer service by far is Mercedes Benz
There was talk of opening a large center in Manchester for Volvo as VC say they are not happy that they have no representation in this area, they could be losing thousands. i hope they open one as at the moment the car is running fine and no mist on the front screen as yet LOL.... Regards mark.
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Oct 27th, 2008, 21:33 | #27 | |
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The problem isn’t "The Dealers" its how they are being managed and told to operate from the powers above!! Bring back the old days of proper management ie: managers that know how the auto industry operates and care for the customers not their own pockets! VCUK (or someone) need’s to do something in the areas affected before they lose not only their customers but some highly trained and long term serving employees! |
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Oct 27th, 2008, 22:07 | #28 |
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That's strange , Evans Halshaw ARE pendragon .. unless things have changed recently ..
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Oct 27th, 2008, 22:34 | #29 | |
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Oct 28th, 2008, 00:50 | #30 |
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For what it's worth...when I said "crap dealers", that was not directed at any particular group of employees. Although I have encountered poor techs (my favourite being the guy who didn't know what an S70 was, and kept asking me if I meant S60...), I have heard very much the same thing re: management from friends working at some dealers. New management & sales staff have been sent in (by VCUK, I believe)...and their techniques are..."alientating".
If you ask me, VCUK would do well to listen to what their customers value - in my case, experience, dedication, and a geniune interest in your car, whether it's an XC60 (my housemate says he saw one 'in the wild' the other day) or a PV. If they were to analyse why customers are so happy with the likes of FRF and MRG, they may start to see a pattern... cheers James
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