Cam belt failure - Page 3

kentishdriver · Nov 12th, 2009, 18:40

Check out the Sale of goods act. You may have a valid complaint. However, any liability may have been accounted for by Volvo's offer of a 30% contribution. Nevertheless, you should be able to get more out of them, because their 30% probably won't cost them anything, and swallowed up in the parts and labour mark up.

http://news.bbc.co.uk/1/hi/magazine/8253915.stm

AB-UK · Nov 13th, 2009, 14:21

Beware - my main dealer screwed up my cam belt during a service.
It was just a month since had just had my 80K service, which included replacement of the cam belt
It gave way in the fast lane of the M1. Fortunately I guided my 850 to the hard shoulder so the kids and I escaped disaster.
Had it towed to the main dealer where they looked at it and at first admitted they had screwed up - I noted that the engine cover was on so tight one bolt had to be drilled out. The belt cover was on so tight the belt had worn a long groove/cut through it. No wonder it gave out I thought.
£5000 to repair they said.
Had it independently assessed - and I complained to Volvo UK, but both they and the dealer said it was a faulty water pump which had caused the belt to break, and they had the car and pump!!!!! No opportunity to disagree and have the parts independently checked - I should have taken it to an independent first - aint hindsight grand!

They said that between them as a token of good will they will pay most of it but I must still pay £500 to have it repaired.
Considering only a month before I had shelled out over £500 for the service and it seemed obvious that the "service" had contributed to the mess, I wasn't very pleased.
I almost took them to court and looked into the matter but the advice I received was that although the court case would have resulted in me winning, their claim of mechanical fault would have meant I would win only by 80:20 in my favour, so it would still have cost me £1000. I very reluctantly paid another £500 for the repairs.

The dealer changed owner a couple of years ago - but kept the same staff.
I will never let them do any servicing on any of my cars again. Of course I am also very displeased with Volvo UK.

I think you should obtain advice and commence a civil claim if you are not happy with Volvo's offer to cover part of the cost.
Good luck.

chalkhill · Dec 7th, 2009, 16:14

Quote:

Originally Posted by Perili

I contacted Volvo today, Thay have had my XC90 for 22 days following the failure of the cam belt tensioner. They want £5432.00 to fix it and are offering to pay 30%. I am in the process of responding in writing to this offer

My 2004 XC90 tensioner belt has just failed at only 45000 miles. Volvo only offering 15% against a total bill from Volvo Garage Squire Furneaux of £6,000
Whatt is your current position with Volvo?
Do you have a curtosy car from your Volvo dealer?
Would really appreciate your feedback

chalkhill · Dec 7th, 2009, 16:22

how many miles had you done?

bustedbelt · Jan 17th, 2010, 19:26

Dear all, If you look around the various forums this appears to be a relatively common occurrence - more common than you want given the catastrophic nature of the failure.

Keep putting pressure on Volvo as this is a serious issue which could result in a serious accident - particularly if you were overtaking when it failed.

jenster · Apr 15th, 2010, 21:48

Help!!

please be gentle with me this is my first time on the forum

I have an XC90 and on the way home the other night the engine mngmt system shut the car down while on the A14 and Ive just been told by my less than customer friendly volvo dealership that the engine cam belt has disintegrated- engine siezed and they are assessing more in the am.
the car is 2003 model D5 and only 76K miles. The recc change is 10 years or 96K so I feel hard done by. does anyone have any advice on my chances of getting volvo to contribute to the inevitable hefty costs.
hope somebody can help
thanks
J

pdrvolvo · Apr 16th, 2010, 10:06

bad luck with the motor.its only my opinion but for volvo to "recommend" a belt change at 96k is quite frankly suicidal.i would have though 50k max.they are out of order and shoud share the cost of repair.lobby them hard.

best of luck.

peter.

RoyMacDonald · Apr 16th, 2010, 15:03

Quote:

Originally Posted by jenster

Help!!

please be gentle with me this is my first time on the forum

I have an XC90 and on the way home the other night the engine mngmt system shut the car down while on the A14 and Ive just been told by my less than customer friendly volvo dealership that the engine cam belt has disintegrated- engine siezed and they are assessing more in the am.
the car is 2003 model D5 and only 76K miles. The recc change is 10 years or 96K so I feel hard done by. does anyone have any advice on my chances of getting volvo to contribute to the inevitable hefty costs.
hope somebody can help
thanks
J

The Volvo 03 service sheet says change at 8 years, not 10. You're still within the recommended interval though.

AB-UK · Apr 16th, 2010, 15:17

My indie, a former long serving Volvo mechanic, told me the recommended replacement time is about half of the expected lifetime of the belt.

Chris N · Apr 16th, 2010, 16:48

As a rule I've always done 4 years or 40,000 miles. What ever comes first.

25 years of motoring and never had a belt fail......

Nov 12th, 2009, 18:40	#21
kentishdriver Member Last Online: Apr 24th, 2024 11:54 Join Date: Oct 2009 Location: Kent	Check out the Sale of goods act. You may have a valid complaint. However, any liability may have been accounted for by Volvo's offer of a 30% contribution. Nevertheless, you should be able to get more out of them, because their 30% probably won't cost them anything, and swallowed up in the parts and labour mark up. http://news.bbc.co.uk/1/hi/magazine/8253915.stm Last edited by kentishdriver; Nov 12th, 2009 at 18:41. Reason: spelling

Nov 13th, 2009, 14:21	#22
AB-UK Premier Member Last Online: Today 10:26 Join Date: Jul 2007 Location: Nottingham	Beware - my main dealer screwed up my cam belt during a service. It was just a month since had just had my 80K service, which included replacement of the cam belt It gave way in the fast lane of the M1. Fortunately I guided my 850 to the hard shoulder so the kids and I escaped disaster. Had it towed to the main dealer where they looked at it and at first admitted they had screwed up - I noted that the engine cover was on so tight one bolt had to be drilled out. The belt cover was on so tight the belt had worn a long groove/cut through it. No wonder it gave out I thought. £5000 to repair they said. Had it independently assessed - and I complained to Volvo UK, but both they and the dealer said it was a faulty water pump which had caused the belt to break, and they had the car and pump!!!!! No opportunity to disagree and have the parts independently checked - I should have taken it to an independent first - aint hindsight grand! They said that between them as a token of good will they will pay most of it but I must still pay £500 to have it repaired. Considering only a month before I had shelled out over £500 for the service and it seemed obvious that the "service" had contributed to the mess, I wasn't very pleased. I almost took them to court and looked into the matter but the advice I received was that although the court case would have resulted in me winning, their claim of mechanical fault would have meant I would win only by 80:20 in my favour, so it would still have cost me £1000. I very reluctantly paid another £500 for the repairs. The dealer changed owner a couple of years ago - but kept the same staff. I will never let them do any servicing on any of my cars again. Of course I am also very displeased with Volvo UK. I think you should obtain advice and commence a civil claim if you are not happy with Volvo's offer to cover part of the cost. Good luck. Last edited by AB-UK; Nov 13th, 2009 at 14:23.

Jan 17th, 2010, 19:26	#25
bustedbelt New Member Last Online: Jan 17th, 2010 19:27 Join Date: Jan 2010 Location: Plymouth	Premature Cam belt failure D5 Dear all, If you look around the various forums this appears to be a relatively common occurrence - more common than you want given the catastrophic nature of the failure. Keep putting pressure on Volvo as this is a serious issue which could result in a serious accident - particularly if you were overtaking when it failed.

Apr 15th, 2010, 21:48	#26
jenster New Member Last Online: Apr 15th, 2010 22:03 Join Date: Apr 2010 Location: cambridge	cam belt disaster Help!! please be gentle with me this is my first time on the forum I have an XC90 and on the way home the other night the engine mngmt system shut the car down while on the A14 and Ive just been told by my less than customer friendly volvo dealership that the engine cam belt has disintegrated- engine siezed and they are assessing more in the am. the car is 2003 model D5 and only 76K miles. The recc change is 10 years or 96K so I feel hard done by. does anyone have any advice on my chances of getting volvo to contribute to the inevitable hefty costs. hope somebody can help thanks J

Apr 16th, 2010, 10:06	#27
pdrvolvo Master Member Last Online: Oct 4th, 2012 19:08 Join Date: Mar 2008 Location: middlewich	bad luck with the motor.its only my opinion but for volvo to "recommend" a belt change at 96k is quite frankly suicidal.i would have though 50k max.they are out of order and shoud share the cost of repair.lobby them hard. best of luck. peter. __________________ 244DL-1976/244DL-1983/740GL-1986/940GL-1992/850GLT-1995/V70-1998/S8O-2000/V70-2005/XC90T6 Exec.-2004.

Dec 7th, 2009, 16:22	#24
chalkhill New Member Last Online: Dec 7th, 2009 21:50 Join Date: Dec 2009 Location: guildford	how many miles had you done?

Apr 16th, 2010, 15:17	#29
AB-UK Premier Member Last Online: Today 10:26 Join Date: Jul 2007 Location: Nottingham	My indie, a former long serving Volvo mechanic, told me the recommended replacement time is about half of the expected lifetime of the belt.

Apr 16th, 2010, 16:48	#30
Chris N Member Last Online: Feb 9th, 2017 20:40 Join Date: Mar 2010 Location: Witney, Oxfordshire	As a rule I've always done 4 years or 40,000 miles. What ever comes first. 25 years of motoring and never had a belt fail......

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