Failed condenser replaced for free by Volvo - Page 3

Gucci · Aug 9th, 2012, 13:52

You probably shouldn't have been asked to pay 20%. If you have the paperwork, I'd challenge directly with Volvo UK "Why was I asked to pay 20% on a part that's now covered with a 5 year warranty with known fault?"

You may be pleasantly surprised with a cheque back.

phaedrus · Aug 9th, 2012, 14:45

Good plan, might just do that...

SonyVaio · Aug 9th, 2012, 16:04

Quote:

Originally Posted by phaedrus

Good plan, might just do that...

Quote:

Originally Posted by Gucci

You probably shouldn't have been asked to pay 20%. If you have the paperwork, I'd challenge directly with Volvo UK "Why was I asked to pay 20% on a part that's now covered with a 5 year warranty with known fault?"

You may be pleasantly surprised with a cheque back.

Agreed +1

I would expect a refund of of the 20% - worth asking at the very least, you don't ask you don't get??

Ninja59 · Aug 9th, 2012, 16:15

true althouh i wonder how long this FOC scheme has been in place?

k70nyk · Aug 15th, 2012, 17:54

Just to add, after reading this thread and a previous callout from an Indy Aircon specialist telling me the Condensor was shafted I decided it was time to try my luck at my local Volvo.

Anyway, booked it in for today and it's been replaced and re gassed free of charge without me having to ask for anything special or have a debate.

Just to note Volvo have an offer on their main website at the moment for a free air conditioning checkup. Take them up on it if you have an issue!

rijgray · Aug 21st, 2012, 08:13

I have a late 2008 C30 R Design with 24000 miles on the clock which has been diagnosed with a corroded condenser. Does the extended warranty apply to C30s too? The Volvo dealer who diagnosed the fault mentioned nothing about it being covered under warranty. They quoted me £680 to fix it!

Ninja59 · Aug 21st, 2012, 08:20

yes all p1 cars ring Volvo UK and tell them the dealership and get into contact with the dealer it should be FOC, it is not a warranty claim as such though.

Pye · Aug 22nd, 2012, 16:55

Hi there
I am new to this forum. I have a Volvo V50 2.0d and was told by my independent garage that there is a hole in the condenser. Is it correct that Volvo replace this for free? I have contact Volvo bury, and they said that they will not replace it and if I want to complain to contact Volvo customer service!
Any ideas?

Ninja59 · Aug 22nd, 2012, 17:05

They should know although they sound like they are trying to play you if i were you get Volvo UK on it, and get them to force the dealer. You have not highlighted the age of the vehicle though so it is possible that it MIGHT in fact not be covered but check with VUK about it.

Pye · Aug 22nd, 2012, 17:21

Sorry, it's a 2008 (58) and the mec at the independent garage said that he thinks it's a hole in the condenser from what he can see through the grill!
I contacted Volvo Warrington who said the they will have a look at it on Friday! They did say that they won't replace FOC if it's damaged, but if it's faulty they will as it's a known issue. Fingers crossed

Aug 9th, 2012, 13:52	#21
Gucci R6000CH Last Online: Jan 18th, 2013 23:09 Join Date: May 2011 Location: London	You probably shouldn't have been asked to pay 20%. If you have the paperwork, I'd challenge directly with Volvo UK "Why was I asked to pay 20% on a part that's now covered with a 5 year warranty with known fault?" You may be pleasantly surprised with a cheque back. __________________ V50 R-Design Sport SE D5

Aug 15th, 2012, 17:54	#25
k70nyk First Volvo Last Online: Dec 5th, 2016 12:37 Join Date: Feb 2012 Location: Staffordshire	Just to add, after reading this thread and a previous callout from an Indy Aircon specialist telling me the Condensor was shafted I decided it was time to try my luck at my local Volvo. Anyway, booked it in for today and it's been replaced and re gassed free of charge without me having to ask for anything special or have a debate. Just to note Volvo have an offer on their main website at the moment for a free air conditioning checkup. Take them up on it if you have an issue! __________________ My First Volvo>>> 2008, Black S40, 2.0d, R Design, Tinted rear windows, Heko Wind Deflectors, 18" R Alloys

Aug 21st, 2012, 08:13	#26
rijgray New Member Last Online: Nov 13th, 2012 11:28 Join Date: Aug 2012 Location: Nottingham	Air Con Condenser failure I have a late 2008 C30 R Design with 24000 miles on the clock which has been diagnosed with a corroded condenser. Does the extended warranty apply to C30s too? The Volvo dealer who diagnosed the fault mentioned nothing about it being covered under warranty. They quoted me £680 to fix it!

Aug 9th, 2012, 14:45	#22
phaedrus Member Last Online: Mar 21st, 2016 09:06 Join Date: Jul 2012 Location: Market Harborough	Good plan, might just do that...

Aug 9th, 2012, 16:15	#24
Ninja59 Probably Akita's Toyboy.. Last Online: Dec 27th, 2023 22:24 Join Date: Jul 2010 Location: A House.	true althouh i wonder how long this FOC scheme has been in place?

Aug 21st, 2012, 08:20	#27
Ninja59 Probably Akita's Toyboy.. Last Online: Dec 27th, 2023 22:24 Join Date: Jul 2010 Location: A House.	yes all p1 cars ring Volvo UK and tell them the dealership and get into contact with the dealer it should be FOC, it is not a warranty claim as such though.

Aug 22nd, 2012, 16:55	#28
Pye New Member Last Online: Aug 22nd, 2012 17:32 Join Date: Aug 2012 Location: Stockport	Hi there I am new to this forum. I have a Volvo V50 2.0d and was told by my independent garage that there is a hole in the condenser. Is it correct that Volvo replace this for free? I have contact Volvo bury, and they said that they will not replace it and if I want to complain to contact Volvo customer service! Any ideas?

Aug 22nd, 2012, 17:05	#29
Ninja59 Probably Akita's Toyboy.. Last Online: Dec 27th, 2023 22:24 Join Date: Jul 2010 Location: A House.	They should know although they sound like they are trying to play you if i were you get Volvo UK on it, and get them to force the dealer. You have not highlighted the age of the vehicle though so it is possible that it MIGHT in fact not be covered but check with VUK about it.

Aug 22nd, 2012, 17:21	#30
Pye New Member Last Online: Aug 22nd, 2012 17:32 Join Date: Aug 2012 Location: Stockport	Sorry, it's a 2008 (58) and the mec at the independent garage said that he thinks it's a hole in the condenser from what he can see through the grill! I contacted Volvo Warrington who said the they will have a look at it on Friday! They did say that they won't replace FOC if it's damaged, but if it's faulty they will as it's a known issue. Fingers crossed

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