Bsr rica mte

[rica]

Originally Posted by fletchv70rawd

When I bought my car the previous owner had already got the BSR PPC from Nordic Car Parts. I needed to get the ETM software updated so put the car back to standard before letting Volvo load the new software.

Upon getting my car back the BSR software wouldn`t load due to a mismatch with the new Volvo software.

I contacted Nordic who contacted BSR on my behalf. I didn`t have any of the logon codes I needed to send the software to BSR to get it re-mapped.

BSR sent out the codes to the previous owner (Who luckily enough I was still in contact with) however there was still a problem. Again Nordic contacted BSr for me and BSR replied directly to me !!!!! They then sent about 10 e-mails to me over a period of a week to sort out what I needed on my PC to get it to work.

After I got it sorted and sent them the software I got an e-mail a day or so later saying the new software was ready to download.

Absolutely top service direct from BSR.



This is when people are more likely to recommend something. It`s all down to how they sort a problem rather than the fact there was a problem to start with.

i.e everyone slags off a garage that screws up and then won`t help sort the problem, however if they screw-up then do everything they can to help you sort the problem with minimal cost/fuss etc then they will get a good report dispite the screw up.

I agree, and that is a similar customer support system in place with RICA.

[y2blade]

MTE here, very drivable even in the wet


have used it in the snow and hard packed ice too with socks fitted, with very impressive results no traction problems even up steep icy hills and hill starts on the same , see here http://www.volvoforums.org.uk/showpo...4&postcount=38

[ovlov25]

Rica 304 here, I didn't buy it, it came on the car when I got it. (something tells me it was done by chip tuning, will have to check the paperwork)

Epic torque, a real tyre shredder - wheels will spin at 50-60mph on kickdown in the wet and from a standing start wheel spin is a problem until after 50mph. Fun until you get a load of torque steer whilst trying to overtake something on a damp road. I've seen 145 on the clock and the car still wants to push on. My arse-o-meter says about 260BHP, I can't be bothered to waste money on the rolling road as it's an auto.

The car is 13 years old now and it's all I've got for the next couple of years so I give it a little respect now. I personally think the durability of a car is all down to how you treat it. It gets oil, filters and plugs regularly and it seems happy.

If I was starting from scratch I'd be probably thinking of a MTE though from what I've read. It seems to be the choice before a stand alone ECU is needed and is probably what I'd be wanting for a higher value car.

[y2blade]

Originally Posted by ovlov25

Rica 304 here, I didn't buy it, it came on the car when I got it. (something tells me it was done by chip tuning, will have to check the paperwork)

Epic torque, a real tyre shredder - wheels will spin at 50-60mph on kickdown in the wet and from a standing start wheel spin is a problem until after 50mph. Fun until you get a load of torque steer whilst trying to overtake something on a damp road. I've seen 145 on the clock and the car still wants to push on. My arse-o-meter says about 260BHP, I can't be bothered to waste money on the rolling road as it's an auto.

The car is 13 years old now and it's all I've got for the next couple of years so I give it a little respect now. I personally think the durability of a car is all down to how you treat it. It gets oil, filters and plugs regularly and it seems happy.

If I was starting from scratch I'd be probably thinking of a MTE though from what I've read. It seems to be the choice before a stand alone ECU is needed and is probably what I'd be wanting for a higher value car.

ALL the above is EXACTLY why I went for the MTE map

I did a lot of reading and asking question before hand, to my mind the MTE was the only choice


just to add my car has had the MTE for just over two years now and it is faultless





thanks again to Don

[rica]

Originally Posted by Hemichromis

RICA
no matter what you say these peoples experiences with your distributers have damaged your rep. your customers would like to know that they are getting a good product AND service when spending 500+

It has been acknowledged that in previous years (well over two years ago now) there were instances of customers dissatisfied with the customer service they have received. That is why over the past 2 years many changes have been made in order to rectify any shortcomings. As a direct result, during these last 2 years RICA customers have benefited from a very high standard of customer service.

I should also add that Kings of Witcham who are the RICA agent for the Cambridge area have always provided their customers with a very high standard of customer service.

[st5ve]

I have a stage 1 MTE remap with no other performance modifications on one of my cars, the car has automatic transmission. I find the MTE remap suits the car very well, I have tracked the car and competed in the VOC Motor Sport Challenge last season. IC also competed and has the MTE remap, I beleive if you look at our 64 foot times (the time taken to cover 64 foot from a standstill) both of us beat Russ's 64 foot time in his Peril.

IC's car is manual mine is an auto none of us have any gearbox or relaibilty issues, both our cars hold boost at WOT with no fuel issues or loss in boost due to knocking.

Their is alot of information on various forums regarding mapping, I would recomend a scout around the T5D5 forum for good reliable information.

I would not hesitate in recomending MTE remaps from Don

[badgerbox1]

had a rica 320 remap on my volvo v70 2.4 T5 2006 model. (6 speed manual) work done by FG automotive, mansfield,notts at a cost of £430. all done within 1 1/2 hours, customer service excellent. had map on car for 6 months now and found it smooth and progressive (as perhaps it is a newer map), I don't know.
It only wheelspins 1st gear aggressive standing start, otherwise smooth torque and pulls strongly all the way to redline. gave me 2-4mpg increase according to fuel computer. car has standard suspension other than front strut brace which seemed to eliminate torque steer after fitting it.
I personally would recommend rica, car is so much better to drive.
anthony.

[Nuisance]

Originally Posted by rica

Perhaps I didn't explain adequately. You can contact RICA direct, but it's the agent who will deal with your car. However, as implied from your statement, the first contact is normally with the dealer. If the dealer for some reason does not have the information, they will contact the distributor or RICA to obtain it. The customer can also contact RICA direct if they so choose. However, the whole point in having the trained agents in place is that in most cases you don't have to.



That would not be practical as that person would need to speak many languages fluently, specifically with a technical vocabulary in the customer's native language. Also, if a lot of people called direct requesting information, it is possible that they may be on hold for a long time while in the telephone queue. This can be avoided by having the entire RICA network handling customer enquiries. The process works very well and provides a fast efficient service in the customer's native language.



Customer feedback is not out of the loop. It is very much in the loop. Customers are given the opportunity to provide feedback via questionnaires, including amongst other things the quality of the service provided by the dealer itself. RICA can then analyse this feedback and address any problems if there are any. RICA are constantly looking how to improve this process in order to capture as much feedback as possible.



Since most customers who have split intercoolers actually have this problem prior to tuning and not after, it is clearly a common problem on standard cars too, as is the DMF. These well documented problems are limited to the older Euro 3 D5 engines. Fortunately, Volvo has addressed these issues in the later Euro 4 D5 models.



That is not correct. ISO-9001 is fully satisfied because part of the ISO requirements was to implement a customer feedback system of a suitable standard. A new customer feedback system was already in place prior to the ISO certification process being undertaken, but the feedback system was further improved to meet the ISO standards as requested by the ISO officer.

It would seem that if this IS the case (not that I have heard it is) then things may have well moved on since RICA were distributed in the UK by a spanner throwing maniac and a slightly bewildered Umpalumpa.

I still haven't heard of any real feedback channels (doesn't mean there are any) but with the supplier of my map I have spoken to and seen (face to face) the designer of the software on numerous occasions. I also have recieved an updated map (ETM replacement) completely FOC. Even when I changed engine they checked the map was running perfectly for me FOC.

To be frankly honest. in order to cover the world for customer service, a person with knowledge of French, English, German, and Spanish is more than adequate unless you are a major international corporation)

[s60ben]

Originally Posted by Nuisance

It would seem that if this IS the case (not that I have heard it is) then things may have well moved on since RICA were distributed in the UK by a spanner throwing maniac and a slightly bewildered Umpalumpa.

No, they were distributed by a Tie Wrap fanatic called Hamish Lindsey, and his "mate" Adam Weber formerly of Chip Tuning / Volvo Tuning / HLM and now of Turbo Tuner (who co-incidentally has made a habit of making up random users to "big up" his and associated companies)
Of course, you still have strong links with Adam Marek Weber don't you... after all he supported your Autosport show....

Originally Posted by Rica

As a direct result, during these last 2 years RICA customers have benefited from a very high standard of customer service.

Words are so easy to say... Thing is... some of your Disties still deal with major problems in the same fashion "we've had your money, now f**k off".... and by the way, maybe you can sort out the money that Rica (directly) still owes one of our members (it's only from 2/3 years ago)...... They've done a very good job of ignoring him...

http://forums.t5d5.org/l3400-hybrid-...ge__hl__fatman just in case anyone forgets how RICA's favourite uk distie deals with problems..

When RICA did have problems with their right hand man (which they were WELL aware of) .. they hid and refused to answer any questions, assist anybody or do anything to bring them into line.

Thing is... Turkey's just don't vote for Christmas do they Adam... (Oh sorry... rica...) I find it very hard to keep all these usernames straight...

[s60ben]

Post moved pending dispute resolution.