Service Plans - Page 5

familymangreg · Aug 3rd, 2016, 16:38

Quote:

Originally Posted by tem

If you select *** Volvo in My Volvo, it should allow you to book a service direct from the car or in My Volvo.
I understand that *** Volvo, will then contact you to arrange a time and date.

I have never used the system, as I normally pop into dealer, when passing.

tem.

As always with My Volvo, the theory is good.

When I raised the tyre noise issue with Volvo UK a few weeks back my dealer contacted me by phone to arrange to see the car. After the call, I tried creating the appointment in My Volvo and it got sent to my dealer, just to try the system and see if the appointment would stay in some form of vehicle history in My Volvo. Nothing ever seemed to happen to that appointment online, until today, when I've received an email from My Volvo stating that unfortunately the dealer has had to cancel the appointment!!

The car did go in several weeks back, so I'm not concerned. Appreciate I did things a little back to front in this case, but it just seems like another example of Volvo's IT systems being great in theory, but not cutting the mustard in real life.

:wq

tem · Aug 3rd, 2016, 16:47

As I said, I have never used the system.

On contacting Volvo UK recently about an issue (Which my dealer could not deal with, without permission from Volvo UK), they knew who my dealer was and within an hour, dealer was on the phone to me.
Something works.

tem.

nu11eaf · Sep 7th, 2016, 21:54

Quote:

Originally Posted by Lexman8

Has anyone taken one out? I did but have nothing in terms of documentation. Dealer said I'd be sent something from Volvo. Is that the case?

I had my car delivered 3 months ago and still have not received 5 year service plan even after 2 emails and a phone call to dealer,

basoom · Sep 7th, 2016, 22:37

I received an email with the cover details about 2-3 weeks after taking delivery. The cover came free from Volvo finance

nu11eaf · Sep 7th, 2016, 22:51

Quote:

Originally Posted by basoom

I received an email with the cover details about 2-3 weeks after taking delivery. The cover came free from Volvo finance

Mine was £500 for 5 years services, as I bought my car, as you say if leasing you get 3 years free. They have had my cash but have not delivered yet.

basoom · Sep 7th, 2016, 23:52

Just to clarify, I am not leasing. I am on PCP deal which came with three year free service.

nu11eaf · Sep 8th, 2016, 00:19

Quote:

Originally Posted by basoom

Just to clarify, I am not leasing. I am on PCP deal which came with three year free service.

Yes sorry I meant pcp

Aug 3rd, 2016, 16:47	#42
tem Premier Member Last Online: Apr 9th, 2021 11:52 Join Date: Sep 2006 Location: Scottish Highlands	As I said, I have never used the system. On contacting Volvo UK recently about an issue (Which my dealer could not deal with, without permission from Volvo UK), they knew who my dealer was and within an hour, dealer was on the phone to me. Something works. tem. __________________ MY17 V90 D4 Momentum, Magic Blue, Amber, 12.3" Display, Winter Plus, Rear Camera, Privacy Glass.

Sep 7th, 2016, 22:37	#44
basoom Senior Member Last Online: Apr 18th, 2022 19:49 Join Date: Nov 2006 Location: Northeast	I received an email with the cover details about 2-3 weeks after taking delivery. The cover came free from Volvo finance

Sep 7th, 2016, 23:52	#46
basoom Senior Member Last Online: Apr 18th, 2022 19:49 Join Date: Nov 2006 Location: Northeast	Just to clarify, I am not leasing. I am on PCP deal which came with three year free service.

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