V70 D5 SE - Timing Belt - Page 6

Unreal master tech · Feb 25th, 2014, 20:58

Am with clan this guy is talking nonsense now how can he tell you the caps within the head are ok if he can't get the rocker cover off? I would get the car uplifted now taken to a dealer & bill this garage for the work required. I really hope this makes a lot of people think about where & who they trust to work on there cars. It's sounding like a horror story & it's not fixed yet but my question is would other people still trust this person to put it right?

Clan · Feb 25th, 2014, 22:12

I have been saying for many years on here , would you take your ferrari to one of these kind of places to have work done because you cant afford the experts rates ?
It's exactly the same , most cars are specialised now , the more they cost the more they need specialised attention .
Of course these are good independands around and likewise bad ones i know of several of both types .

Macabre · Feb 25th, 2014, 23:07

I have lost faith in this garage. I've just taken my van to another garage for its MOT today, won't be going back to him again that's for sure. Not unless I'm desperate and it's something bog standard.

Under the Sales of Goods Act I've got to allow him the opportunity to make good the repair and as he is adamant that he can fix this I don't really think I can insist somebody else does it. I know from speaking with him this is likely to make him difficult to deal with and he won't agree to it. What I plan to do it let him have a go at fixing it. If he screws it up further then he'll just have to replace the engine, he should have insurance to cover this kind of thing. If he does get it running again then I am taking it to the specialist/main dealer to second check the work, if they say it's fine then all is well, if not then I will send him the bill for any remedial work and if he refuses to pay (which I expect that he will) I shall make a claim against him through the small claims court and report him to trading standards. I have made a written record of everything that has happened up until now in preparation for this.

I really do think he's using the tensioner as an excuse for a bad job to be honest. I don't think he has the required tools or expertise. I've been using him for years and he has always been very good up until now. This must be one of the first real biggies that he has made. Out of all the people I've spoken to they have expressed surprise that he has screwed this job up and I've never heard a bad thing about him. It's a shame that he has a) screwed up and b) subsequently not dealt with it very well.
He should hopefully make good given the potential damage this could do to his reputation given I'm local, well known and work with an awful lot of people from outside the area that use him.

Macabre · Feb 27th, 2014, 13:53

The fiasco continues. Apparently the company that takes the injectors out have to come back with another tool as they snapped the teeth on one trying to get the last injector out. They can't do this until Monday, and I was asked if I could call back Tuesday for an update (which will be 2 weeks to the day that the car first went in to get the belt changed).
I have suggested that if they are having difficulty with doing the job themselves then could they consider sending the car to the main dealer for them to fix it and send them the bill. The secretary has said that she will check with the mechanic and get back to me. I have so far not heard anything.

I am not expecting the mechanic to agree to let the main dealer have the car so I might seek advice with somebody in the know as to what my rights are regarding what the Supply of Goods and Services Act definition of "in reasonable time" means and what options I have if I think the mechanic does not have the required tools or experience to complete the job "with reasonable care and skill".

Macabre · Feb 28th, 2014, 14:58

As a compromise the car is going to another garage for them to try and get the injectors out. I queried what would happened if they could not get them out and I got something about head cylinders and breaking rocker heads which can be replaced.
I queried the state of the injectors and apparently one has been damaged and will be replaced but not sure about the others as of course they seem to be well and truely siezed from what he is saying. I expect some more to be damaged in due course.

Unreal master tech · Feb 28th, 2014, 20:28

I would think it is more than likely the car will require a new cylinder head & at least 2 injectors the costs I would expect for parts alone to be £2000 but I would be looking to inspect the damage for myself once they have the rocker cover off so you can inspect it(take pictures etc to keep for evidence & to get a second opinion if needed) if the caps for the camshaft are broken it will require a new head make sure you also take note of parts replaced ask for invoices etc on all parts replaced by either garage. I really hope there is light at the end of the tunnel for you but I suspect it will be a lot of hassle before you have your car back &it is running correctly

Macabre · Feb 28th, 2014, 21:02

Quote:

Originally Posted by Unreal master tech

I would think it is more than likely the car will require a new cylinder head & at least 2 injectors the costs I would expect for parts alone to be £2000 but I would be looking to inspect the damage for myself once they have the rocker cover off so you can inspect it(take pictures etc to keep for evidence & to get a second opinion if needed) if the caps for the camshaft are broken it will require a new head make sure you also take note of parts replaced ask for invoices etc on all parts replaced by either garage. I really hope there is light at the end of the tunnel for you but I suspect it will be a lot of hassle before you have your car back &it is running correctly

I doubt I'll be in any kind of position to take photos, as I work during the day and I have no intention of traveling to where the car is going. I'm resigned to the fact that it is, in all probability, well and truly shagged. It would probably be easier for him to just replace the engine.

I have my van back up and running now so at least I don't have to harass him for a hire car.

Macabre · Mar 4th, 2014, 13:43

UPDATE - My boyfriend, who has been itching to call the garage, has taken over. I haven't let him until now as he can be quite conftontational and lay into people, but he's not as easily fobbed off as me.

He phoned them today. The car is still at the other garage having something done to the rocker heads and the mechanic said he didn't know when the car would be ready. So boyfriend has basically said the mechanic has to call me back on Thursday with exactly what he has done, is doing and when I'm likely to get the car back. If he doesn't call me back I have to tell my boyfriend who will call the garage himself again, probably give them more **** and then call trading standards. Apparently my boyfriend has spoken to his friend who runs a Ford main dealer and relayed all that has happened and his mate has said that a lot of it sounds like nonsense to buy time. I'm not mechanically minded so can't comment.

I've got to the point where I'm beyond really caring about keeping things civil now, so will take a backseat. I'm not going back to that garage anyway.

gudgeonpin · Mar 4th, 2014, 14:09

Quote:

Originally Posted by Clan

The thing is Independants or general garages are no longer " cheap" they are getting as close to main dealers prices as they dare .

I would suggest macabre gets the car to a dealer to be fixed and sends the bill to the garage who did the work , surely they cant be trusted to have another stab at it ?

In their defence there are some superb indys out there very often ex volvo mechs who have started up on their own ,very often they have far more troubleshooting skills than main dealers because there seeing older cars and the problems that develop over time , whereas many main dealer mechs never do more than routine servicing of newish cars , and in my experience main dealer labour rates are almost double that of many specialists

oragex · Mar 4th, 2014, 16:50

Indeed, it could by a good time to start shopping around for a good garage, you never know which one will be the good one until you deal with it. Unless you live in a more remote place where there's not many options. You will need such garage because those cars need constant care at this miles.

Never go to official dealers garages, be it another brand than Volvo. Some Volvo dealers are honest but they still charge a house mortgage even on a car this old.

I was shopping this way when I had a problem and I did visit four places. Two of them lied me right in face, with a very simple trick (they said the locking mechanism on the steering wheel it's because the steering rack is broken).

Then I landed in a garage owned by an Asian guy. If you see he's not asking much, he stays only on the repair you are asking for and is doing even a small job quick and well, then that's the right place.

Feb 25th, 2014, 22:12	#52
Clan Experienced Member Last Online: Yesterday 23:40 Join Date: Jun 2007 Location: L/H side	I have been saying for many years on here , would you take your ferrari to one of these kind of places to have work done because you cant afford the experts rates ? It's exactly the same , most cars are specialised now , the more they cost the more they need specialised attention . Of course these are good independands around and likewise bad ones i know of several of both types . __________________ My comments are only based on my opinions and vast experience .

Feb 25th, 2014, 20:58	#51
Unreal master tech Senior Member Last Online: Jun 26th, 2016 19:23 Join Date: Jan 2012 Location: Livingston	Am with clan this guy is talking nonsense now how can he tell you the caps within the head are ok if he can't get the rocker cover off? I would get the car uplifted now taken to a dealer & bill this garage for the work required. I really hope this makes a lot of people think about where & who they trust to work on there cars. It's sounding like a horror story & it's not fixed yet but my question is would other people still trust this person to put it right?

Feb 25th, 2014, 23:07	#53
Macabre Member Last Online: Jun 3rd, 2020 21:08 Join Date: Feb 2014 Location: Gwynedd	I have lost faith in this garage. I've just taken my van to another garage for its MOT today, won't be going back to him again that's for sure. Not unless I'm desperate and it's something bog standard. Under the Sales of Goods Act I've got to allow him the opportunity to make good the repair and as he is adamant that he can fix this I don't really think I can insist somebody else does it. I know from speaking with him this is likely to make him difficult to deal with and he won't agree to it. What I plan to do it let him have a go at fixing it. If he screws it up further then he'll just have to replace the engine, he should have insurance to cover this kind of thing. If he does get it running again then I am taking it to the specialist/main dealer to second check the work, if they say it's fine then all is well, if not then I will send him the bill for any remedial work and if he refuses to pay (which I expect that he will) I shall make a claim against him through the small claims court and report him to trading standards. I have made a written record of everything that has happened up until now in preparation for this. I really do think he's using the tensioner as an excuse for a bad job to be honest. I don't think he has the required tools or expertise. I've been using him for years and he has always been very good up until now. This must be one of the first real biggies that he has made. Out of all the people I've spoken to they have expressed surprise that he has screwed this job up and I've never heard a bad thing about him. It's a shame that he has a) screwed up and b) subsequently not dealt with it very well. He should hopefully make good given the potential damage this could do to his reputation given I'm local, well known and work with an awful lot of people from outside the area that use him.

Feb 27th, 2014, 13:53	#54
Macabre Member Last Online: Jun 3rd, 2020 21:08 Join Date: Feb 2014 Location: Gwynedd	The fiasco continues. Apparently the company that takes the injectors out have to come back with another tool as they snapped the teeth on one trying to get the last injector out. They can't do this until Monday, and I was asked if I could call back Tuesday for an update (which will be 2 weeks to the day that the car first went in to get the belt changed). I have suggested that if they are having difficulty with doing the job themselves then could they consider sending the car to the main dealer for them to fix it and send them the bill. The secretary has said that she will check with the mechanic and get back to me. I have so far not heard anything. I am not expecting the mechanic to agree to let the main dealer have the car so I might seek advice with somebody in the know as to what my rights are regarding what the Supply of Goods and Services Act definition of "in reasonable time" means and what options I have if I think the mechanic does not have the required tools or experience to complete the job "with reasonable care and skill".

Feb 28th, 2014, 14:58	#55
Macabre Member Last Online: Jun 3rd, 2020 21:08 Join Date: Feb 2014 Location: Gwynedd	As a compromise the car is going to another garage for them to try and get the injectors out. I queried what would happened if they could not get them out and I got something about head cylinders and breaking rocker heads which can be replaced. I queried the state of the injectors and apparently one has been damaged and will be replaced but not sure about the others as of course they seem to be well and truely siezed from what he is saying. I expect some more to be damaged in due course.

Feb 28th, 2014, 20:28	#56
Unreal master tech Senior Member Last Online: Jun 26th, 2016 19:23 Join Date: Jan 2012 Location: Livingston	I would think it is more than likely the car will require a new cylinder head & at least 2 injectors the costs I would expect for parts alone to be £2000 but I would be looking to inspect the damage for myself once they have the rocker cover off so you can inspect it(take pictures etc to keep for evidence & to get a second opinion if needed) if the caps for the camshaft are broken it will require a new head make sure you also take note of parts replaced ask for invoices etc on all parts replaced by either garage. I really hope there is light at the end of the tunnel for you but I suspect it will be a lot of hassle before you have your car back &it is running correctly

Mar 4th, 2014, 13:43	#58
Macabre Member Last Online: Jun 3rd, 2020 21:08 Join Date: Feb 2014 Location: Gwynedd	UPDATE - My boyfriend, who has been itching to call the garage, has taken over. I haven't let him until now as he can be quite conftontational and lay into people, but he's not as easily fobbed off as me. He phoned them today. The car is still at the other garage having something done to the rocker heads and the mechanic said he didn't know when the car would be ready. So boyfriend has basically said the mechanic has to call me back on Thursday with exactly what he has done, is doing and when I'm likely to get the car back. If he doesn't call me back I have to tell my boyfriend who will call the garage himself again, probably give them more **** and then call trading standards. Apparently my boyfriend has spoken to his friend who runs a Ford main dealer and relayed all that has happened and his mate has said that a lot of it sounds like nonsense to buy time. I'm not mechanically minded so can't comment. I've got to the point where I'm beyond really caring about keeping things civil now, so will take a backseat. I'm not going back to that garage anyway.

Mar 4th, 2014, 16:50	#60
oragex Premier Member Last Online: Jul 26th, 2021 21:24 Join Date: Jun 2013 Location: Coldnada	Indeed, it could by a good time to start shopping around for a good garage, you never know which one will be the good one until you deal with it. Unless you live in a more remote place where there's not many options. You will need such garage because those cars need constant care at this miles. Never go to official dealers garages, be it another brand than Volvo. Some Volvo dealers are honest but they still charge a house mortgage even on a car this old. I was shopping this way when I had a problem and I did visit four places. Two of them lied me right in face, with a very simple trick (they said the locking mechanism on the steering wheel it's because the steering rack is broken). Then I landed in a garage owned by an Asian guy. If you see he's not asking much, he stays only on the repair you are asking for and is doing even a small job quick and well, then that's the right place.

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