Problem with car modem - Page 4

simonjedrake · Jan 9th, 2019, 08:22

Quote:

Originally Posted by VOLVOL0VER

Hi to all. Same issue/problem here.

I will post back here when Volvo introduce a software update to fix this problem.

steladamo · Jan 9th, 2019, 13:13

I have the same problem after my first annual service and the module upgrades that they performed at the dealership.

Dealer said that he wants the car for a day to stay overnight in order to connect it with the factory. He did experience that before. So it is a first for me and him.

For the time being the solution of deleting the mobile data APN seems to work fine.

VOLVOL0VER · Jan 9th, 2019, 14:16

Quote:

Originally Posted by steladamo

I have the same problem after my first annual service and the module upgrades that they performed at the dealership.

Dealer said that he wants the car for a day to stay overnight in order to connect it with the factory. He did experience that before. So it is a first for me and him.

For the time being the solution of deleting the mobile data APN seems to work fine.

Thanks. It works now. It's a temporary solution i hope. Annoying but for now it works.

VOLVOL0VER · Jan 9th, 2019, 14:19

Quote:

Originally Posted by simonjedrake

I will post back here when Volvo introduce a software update to fix this problem.

You do that please. Thank you.

VOLVOL0VER · Jan 9th, 2019, 16:57

Quote:

Originally Posted by steladamo

I have the same problem after my first annual service and the module upgrades that they performed at the dealership.

Dealer said that he wants the car for a day to stay overnight in order to connect it with the factory. He did experience that before. So it is a first for me and him.

For the time being the solution of deleting the mobile data APN seems to work fine.

Is it common to all models?

simonjedrake · Jan 9th, 2019, 19:43

Quote:

Originally Posted by VOLVOL0VER

Is it common to all models?

The fact that it is software related, I would say that it has the potential to effect all models that operate the latest SPA Sensus system, but only those that have had the latest updated version applied from approx Nov/Dec onwards that included the VCM module update.

steladamo · Jan 10th, 2019, 13:00

Well from this thread it appears that the OP has an XC90 and I have an XC60 so it must be common to all SPA models

Lexman8 · Jan 10th, 2019, 16:02

There are different hardware versions of the VCM module with, presumably, different firmware versions too so I don't think we can make any assumptions about which cars might be affected.

stevej69 · Jan 11th, 2019, 20:45

Hi All,

Glad i found this post. I have a MY19 Inscription Pro XC90 T8 with pretty much every option. I to have an issue with the modem after my first service (performed in November).

I've not tried the APN reset but my Modem does randomly connect, despite the SIM showing full signal AND my On Call App working.

The car has been back in 4 times for this issue along with the fact that i randomly use GPS Location. The GPS is the main issue as it affects the inbuilt Nav and any app on CarPlay, this causes of masses of issues, including speed limit warnings when it thinks im on a different road.

The last visit (last week) the VCM recall update was applied, but this didn't fix the GPS issue or the Modem Issue (both are still randomly dropping out)

I sat with the Master Tech today who agreed the issue was present along with the fact that the in car OnCall didnt work.

The dealer called me to say there is no fix and they didn't know when there would be a fix. I've refused to collect my car and i'm keeping the courtesy car until they fix this as in my opinion it's unacceptable to pay 70k for a car and it not be working

Does anyone have the same issue with GPS as well as the Modem?

simonjedrake · Jan 11th, 2019, 21:57

Quote:

Originally Posted by stevej69

Does anyone have the same issue with GPS as well as the Modem?

As one of the originators of this thread, I personally nor have I heard of anyone else with BOTH issues.
But my master tech did tell me that the VCM Module which is the Vehicle Connectivity Module does also interface with GPS for the Nav system.
The only positive from Volvo’s situation is that the issue is purely software related having only appeared on cars after the Nov 18 software upgrades at service time as until then we all appeared to have no issues. But as with all things software, a fix is not as easy as going back to the last working VCM software version due to the interconnectivity of all the different modules many of which were also updated at the same time.

Jan 9th, 2019, 13:13	#32
steladamo Member Last Online: Nov 19th, 2021 13:06 Join Date: Sep 2017 Location: Athens	I have the same problem after my first annual service and the module upgrades that they performed at the dealership. Dealer said that he wants the car for a day to stay overnight in order to connect it with the factory. He did experience that before. So it is a first for me and him. For the time being the solution of deleting the mobile data APN seems to work fine. __________________ 2018 XC60 T5 R Design - Ice White, Panorama, Keyless Entry, 4 Zone Climate, PA, 360 Camera

Jan 10th, 2019, 13:00	#37
steladamo Member Last Online: Nov 19th, 2021 13:06 Join Date: Sep 2017 Location: Athens	Well from this thread it appears that the OP has an XC90 and I have an XC60 so it must be common to all SPA models __________________ 2018 XC60 T5 R Design - Ice White, Panorama, Keyless Entry, 4 Zone Climate, PA, 360 Camera

Jan 10th, 2019, 16:02	#38
Lexman8 Premier Member Last Online: Today 17:40 Join Date: Feb 2016 Location: Yorkshire	There are different hardware versions of the VCM module with, presumably, different firmware versions too so I don't think we can make any assumptions about which cars might be affected. __________________ MY17 XC90 D5 Powerpulse Momentum: SENSUS, Osmium Grey, Blond, Walnut, Xenium, BLIS + CTA & RCM, Winter Plus, Fuel-fired Heater, Heated Rear Seats, Power Extensions, Tinted Windows Coming soon: XC60 Ultimate Recharge MY24 or 25 or...

Jan 11th, 2019, 20:45	#39
stevej69 Junior Member Last Online: Jul 29th, 2020 22:30 Join Date: Jan 2019 Location: Wimborne	Another Modem Issue Hi All, Glad i found this post. I have a MY19 Inscription Pro XC90 T8 with pretty much every option. I to have an issue with the modem after my first service (performed in November). I've not tried the APN reset but my Modem does randomly connect, despite the SIM showing full signal AND my On Call App working. The car has been back in 4 times for this issue along with the fact that i randomly use GPS Location. The GPS is the main issue as it affects the inbuilt Nav and any app on CarPlay, this causes of masses of issues, including speed limit warnings when it thinks im on a different road. The last visit (last week) the VCM recall update was applied, but this didn't fix the GPS issue or the Modem Issue (both are still randomly dropping out) I sat with the Master Tech today who agreed the issue was present along with the fact that the in car OnCall didnt work. The dealer called me to say there is no fix and they didn't know when there would be a fix. I've refused to collect my car and i'm keeping the courtesy car until they fix this as in my opinion it's unacceptable to pay 70k for a car and it not be working Does anyone have the same issue with GPS as well as the Modem? Last edited by stevej69; Jan 11th, 2019 at 21:12.

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