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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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XC60 front camera not workingViews : 6705 Replies : 39Users Viewing This Thread : |
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Apr 26th, 2018, 16:22 | #21 |
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Had it be me I would never have left the car until the new part was received. Today I would ask they deliver your car to you and come and collect it leaving a loan car when it’s available. I assume you have front sensors and if so you do not need the camera short term. I would not put up with a smaller or inferior loan car longer than one or two days as good as it may be. However it really is your personal decision.
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Apr 26th, 2018, 18:18 | #22 | |
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Apr 26th, 2018, 19:15 | #23 | |
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By the way, they say that Volvo need to "have it made". They have it made daily to fit to cars on the production line. They should pull their finger out and get their spares back-up sorted. The dealer should do so by pulling the part from an unsold car, or they should do if they have such a car and the part was more critical than this. However, you refuse so far to have the car back, so that is entirely your choice.
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Apr 26th, 2018, 21:12 | #24 |
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I would make a polite but very forceful and persistent noise to the dealer.
Yeoman on here had a few initial gremlins with his T8 and was too tall to fit into a V40. Volvo UK sent a decent courtesy car for him to drive whilst his was being fixed. They have plenty of spare cars for these kind of situations. That, or get your car back. If I was in that situation I would have had my car back after a few days and driven it whilst waiting for the parts.
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Apr 27th, 2018, 00:38 | #25 |
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H’m, thanks for all the advice. I do feel aggrieved that the car I am paying a lot of money for has a problem within 6 months and this problem isn’t being sorted quickly. Meanwhile I am expected to live with it with no compensation until again, the car has to go on a 70 mile round trip to get repaired. It’s almost as if it’s my fault that the car has a fault and I have to put up with all the inconvenience and hassle......?
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Apr 27th, 2018, 12:03 | #26 |
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I would be just as aggrieved as you but it’s a fact of life that some cars are going to be troublesome and you are one of the unlucky ones. However the fault is not fatal and you should be driving your own car until it can be repaired. The distance to the dealer is probably something you took into account when buying the car so you have to accept it and not let the situation upset you unduly. Try and get the dealer to exchange to your own car as I suggested earlier, it will help if he does I am sure.
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Apr 27th, 2018, 13:57 | #27 |
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Reference the replacement loom. Several years ago and within warranty the ACC failed on my V70. After a couple of software updates they accepted that it was a hardware problem. Volvo insisted that they followed a specific checklist/replacement path. An early action was a replacement loom. It had to be made to order with a 6 week lead time. As it was a 'driver aid' there was no question of a replacement car. The new loom didn't solve the problem. They then ordered a camera which only took a week to arrive. That cured the problem. Years ago the first action would have been to swap out the camera at least on a temporary basis. As a total layman I was saying check the camera first. It was the obvious weakest link. In conversation the service receptionist guessed a likely cost to Volvo of 2.5 - 3K.
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Apr 27th, 2018, 15:47 | #28 |
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[QUOTE=Boatie;2397646]Reference the replacement loom. Several years ago and within warranty the ACC failed on my V70. After a couple of software updates they accepted that it was a hardware problem. Volvo insisted that they followed a specific checklist/replacement path. An early action was a replacement loom. It had to be made to order with a 6 week lead time. As it was a 'driver aid' there was no question of a replacement car. The new loom didn't solve the problem. They then ordered a camera which only took a week to arrive. That cured the problem. Years ago the first action would have been to swap out the camera at least on a temporary basis. As a total layman I was saying check the camera first. It was the obvious weakest link. In conversation the service receptionist guessed a likely cost to Volvo of 2.5 - 3K.
Frank That surprises me. Surely if you buy a new car and part of it is faulty you are entitled by law to reject it, get it replaced get compensated etc, even if it is just a camera loom. They’ve already changed the camera in my case.
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Apr 27th, 2018, 16:11 | #29 |
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You cannot reject a car after six months following a minor fault. The supplier legally has the right to repair it. If he fails to do so you may then have a case.
Loan cars are a privaledge that all decent garages offfer both for warranty and non warranty repairs.
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Apr 27th, 2018, 17:21 | #30 | |
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Quote:
https://www.which.co.uk/consumer-rig...mer-rights-act
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