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S60 & V60 '11-'18 / XC60 '09-'17 General Forum for the P3-platform 60-series models |
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warranty claimsViews : 3345 Replies : 35Users Viewing This Thread : |
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Nov 17th, 2017, 21:03 | #1 |
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Last Online: Yesterday 19:49
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Location: Nottingham
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warranty claims
Purchased 2014 xc60 roughly 4 weeks ago from a toyota dealer also purchased extended warranty from them for 12 months. 1 week after collecting the car noticed a fault with radio cd reversing sensors, turns out to be a software problem. Phoned toyota dealer got advised to take to main volvo dealer as came with 5 year selekt warranty, read owners handbook seems correct abit miffed off as also purchased extended warranty from them as well feel conned as didnt see all cars paperwork til collecting the car. Anyway took car to local volvo dealer turns out 5 year selekt warranty is invalid know reasons given to reasons why. Ok have toyota extended warranty no problem, volvo start work we are given a very nice 2017 v40 courtesy car, turns out the software unit has failed and needs replacing £1100 fix. What i can gather warranty company has agreed to pay but not til 19th december, volvo wont give us our car back til bill has been paid and want the courtesy car back, leaving us carless, toyota arent interested as had their money and its down to warranty company, volvo suggested we pay the £1100 bill to get our car back, i really dont what to and dont see why we should. Really think customer service with all parties corcerned volvo,toyota and warranty company is awful. ANY THOUGHTS??
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Nov 17th, 2017, 21:14 | #2 |
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Last Online: Feb 29th, 2024 15:46
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Location: Barnard Castle
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If you are within 30 days you could threaten to reject the car if Toyota don't pay the Volvo bill immediately or give you a courtesy car until 19th December. The Toyota dealer could simply wire the money over to the Volvo dealer.
The Select warranty you refer to is only given by Volvo dealers on used stock and is for one year. New Volvos come with 3 years 60k warranty, which can be extended to 4 years 80k or 5 years 100k. Incidentally this is the second 'problem' this week with a used XC60 purchased outside of the dealer network.
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2015: XC60 D4 FWD SE Lux Nav 190hp manual, Osmium Grey, 17" Segin, Tempa, Winter Illumination, Security, Family, DSP, 4C, HK Sound, Subwoofer, Front Parking, Rear Camera, Dark Tinted, Power Passenger Seat, Speed and Heated Steering. |
Nov 17th, 2017, 21:29 | #3 |
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Last Online: Nov 2nd, 2018 09:56
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Location: UK
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Sorry to hear about the trouble.
Did anyone explain to you why the warranty company will not settle the claim until 19th December? I would take this up with the Toyota dealer who sold you the car, who in turn should work with the warranty company to help resolve. Also try contacting Toyota customer service at their head office and express your frustration with the local dealer and lack of support. Am thinking if you pay Volvo now you'll have an even tougher time recovering your money at a later date. Good luck and hope it turns out ok. |
Nov 17th, 2017, 21:56 | #4 |
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Last Online: Yesterday 19:49
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No nobody has explained why warranty company cant settle claim til 19th december, volvo have been in contact them we havent spoke to them in all honesty. Toyota really dont seem interested have spoken to them numberous times and cant understand why volvo wont release our car as warranty company have agreed to pay. Think all companies are at a stalemate and its us who are suffering
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Nov 17th, 2017, 22:48 | #5 |
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Last Online: Feb 29th, 2024 15:46
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When is your 30-day period up ?
https://www.which.co.uk/consumer-rig...mer-rights-act If you are within the 30-day period, you need to speak to the Dealer Principal at Toyota, not any old sidekick. Tell him you WILL reject the car if he does not sort it within 24 hours. You may need to communicate by email and Recorded Delivery letter. In essence, he needs to know you are deadly serious about rejecting the car. You will suffer no loss on this, indeed, you have no car for four weeks as of today so have nothing to lose. Kick them hard.
__________________
2015: XC60 D4 FWD SE Lux Nav 190hp manual, Osmium Grey, 17" Segin, Tempa, Winter Illumination, Security, Family, DSP, 4C, HK Sound, Subwoofer, Front Parking, Rear Camera, Dark Tinted, Power Passenger Seat, Speed and Heated Steering. |
Nov 18th, 2017, 20:03 | #6 |
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i take it 2014 its out of 3 year manufacturer period ?
who told them to go ahead with job ,surely they should have phoned warranty dept first for prior approval .... |
Nov 18th, 2017, 20:48 | #7 |
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yes out of 3 year warranty period, supposedly did contact warranty company for approval
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Nov 21st, 2017, 22:47 | #8 |
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Last Online: Feb 4th, 2023 15:10
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Scotch glen here's a tip make sure tilt belt has been replaced bad for breaking and in some cases damaging engine
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Nov 22nd, 2017, 19:34 | #9 |
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volvo for ever, tilt belt? its had auxillary belt done on last service 46331 miles, done by riverside doncaster already checked that had been done before purchasing
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