XC90: - Warranty problem whilst abroad

RogerJuniper · May 20th, 2018, 08:23

I am currently in Spain with my XC90 2016. With Spanish dealer with Engine performance issue. I have three year warranty. Volvo Assistance say that in Europe they only have two year warranty so I will have to pay and claim back from my UK dealer. My dealer says no must be claimed back by Spanish dealer. Does anyone have experience of such an issue. Any advice welcomed. Thanks

The Thong · May 20th, 2018, 09:12

I believe your dealers correct. Have you contacted Volvo directly and named the Dealer involved? That would be the route I’d follow personally, I had a different issue but VW reminded them of their obligation to their customers. Hope you resolve it soon.

TT

AndyJudge · May 20th, 2018, 09:13

Surely the warranty is based on the contract you signed up for when purchasing the car especially when it's another European country.

If the case it the repair can only be carried out when back in the UK then Volvo European assistance should be stumping up the cash to send the car back to the UK for repair whilst providing you with a suitable replacement.

NigelDay · May 20th, 2018, 14:08

So much for European harmonization.

RogerJuniper · May 21st, 2018, 20:16

My Uk Dealer on the case this morning with Volvo Uk. By midday received email from Volvo Spain confirming my warranty valid. Received email mid pm from Spainish dealer saying my waranty not valid. Seems mis communication in Spain. Well done Waterhouse Chelmsford for very prompt action .
Car has turbo problem quote 2.5- 3k to repair. As this my third XC90 feeling somewhat deflated as first major problem. This car only 2.5 years old

H

AndyJudge · May 21st, 2018, 21:41

Quote:

Originally Posted by RogerJuniper

My Uk Dealer on the case this morning with Volvo Uk. By midday received email from Volvo Spain confirming my warranty valid. Received email mid pm from Spainish dealer saying my waranty not valid. Seems mis communication in Spain. Well done Waterhouse Chelmsford for very prompt action .
Car has turbo problem quote 2.5- 3k to repair. As this my third XC90 feeling somewhat deflated as first major problem. This car only 2.5 years old

H

At least your sorted & covered now

ThomasG · May 21st, 2018, 21:52

Quote:

Originally Posted by AndyJudge

At least your sorted & covered now

is he?
seems to me that the dealer is still refusing to cooperate..

RogerJuniper · May 22nd, 2018, 07:16

Yes all sorted. Seems I miss translated last email from Spanish dealer who confirmed repair will be under warranty after Volvo Spain contacted them thanks for comments to all

chrisfr · May 22nd, 2018, 08:38

Hi, I live in france and have an 18 month old ex uk xc60. I looked into warrenties in detail before buying a uk volvo recently.
My understanding if what customer services told me was that the usual extended warrenties you get on a used car if the car is say a selekt volvo is not valid once you cross water. The only warrenty that is valid is the volvo main warrenty that comes with a new car. Once you go abroad the usual proceedure is to pay the foreign dealer, get the reciept and make a warrenty claim to volvo uk. I would try to speak to uk customer services and also the warrenties section( they will give you the phone number) as there is a proceedure that will involve the foreign dealer ( you may need to get the claim approved in priciple before the work is carried out) you have to follow so you get reimbursement when you return to the uk. Unfortunately i think thats about the best result you will get.

May 20th, 2018, 08:23	#1
RogerJuniper New Member Last Online: May 24th, 2018 09:34 Join Date: Dec 2008 Location: London	Warranty problem whilst abroad I am currently in Spain with my XC90 2016. With Spanish dealer with Engine performance issue. I have three year warranty. Volvo Assistance say that in Europe they only have two year warranty so I will have to pay and claim back from my UK dealer. My dealer says no must be claimed back by Spanish dealer. Does anyone have experience of such an issue. Any advice welcomed. Thanks

May 20th, 2018, 09:12	#2
The Thong VOC Member Last Online: Yesterday 19:25 Join Date: Jun 2012 Location: The Independent Republic of Leamington Spa	I believe your dealers correct. Have you contacted Volvo directly and named the Dealer involved? That would be the route I’d follow personally, I had a different issue but VW reminded them of their obligation to their customers. Hope you resolve it soon. TT __________________ Never underestimate the power of stupid. It’ can’t be reasoned or negotiated with and you’ll never never beat it…. Cut your losses, smile and walk away Currently Volvoless but Thong will be back

May 20th, 2018, 09:13	#3
AndyJudge Premier Member Last Online: Feb 18th, 2024 17:40 Join Date: Feb 2012 Location: Hebburn	Surely the warranty is based on the contract you signed up for when purchasing the car especially when it's another European country. If the case it the repair can only be carried out when back in the UK then Volvo European assistance should be stumping up the cash to send the car back to the UK for repair whilst providing you with a suitable replacement. __________________ Current 2015 XC60 D5 AWD - Caspian Blue Previous 2012 XC60 D5 AWD - Seashell Metallic Previous 2005 S60 D5 Geartronic - Gunmetal Previous 2001 C70 T5 GT Auto Convertible - Saffron Previous 1999 S40 XS - Silver

May 20th, 2018, 14:08	#4
NigelDay Premier Member Last Online: Feb 29th, 2024 15:46 Join Date: Jul 2009 Location: Barnard Castle	So much for European harmonization. __________________ 2015: XC60 D4 FWD SE Lux Nav 190hp manual, Osmium Grey, 17" Segin, Tempa, Winter Illumination, Security, Family, DSP, 4C, HK Sound, Subwoofer, Front Parking, Rear Camera, Dark Tinted, Power Passenger Seat, Speed and Heated Steering.

May 21st, 2018, 20:16	#5
RogerJuniper New Member Last Online: May 24th, 2018 09:34 Join Date: Dec 2008 Location: London	Update on warranty issue My Uk Dealer on the case this morning with Volvo Uk. By midday received email from Volvo Spain confirming my warranty valid. Received email mid pm from Spainish dealer saying my waranty not valid. Seems mis communication in Spain. Well done Waterhouse Chelmsford for very prompt action . Car has turbo problem quote 2.5- 3k to repair. As this my third XC90 feeling somewhat deflated as first major problem. This car only 2.5 years old H

May 22nd, 2018, 07:16	#8
RogerJuniper New Member Last Online: May 24th, 2018 09:34 Join Date: Dec 2008 Location: London	Warranty sorted Yes all sorted. Seems I miss translated last email from Spanish dealer who confirmed repair will be under warranty after Volvo Spain contacted them thanks for comments to all

May 22nd, 2018, 08:38	#9
chrisfr Member Last Online: Apr 2nd, 2024 15:41 Join Date: Feb 2018 Location: South west france	Hi, I live in france and have an 18 month old ex uk xc60. I looked into warrenties in detail before buying a uk volvo recently. My understanding if what customer services told me was that the usual extended warrenties you get on a used car if the car is say a selekt volvo is not valid once you cross water. The only warrenty that is valid is the volvo main warrenty that comes with a new car. Once you go abroad the usual proceedure is to pay the foreign dealer, get the reciept and make a warrenty claim to volvo uk. I would try to speak to uk customer services and also the warrenties section( they will give you the phone number) as there is a proceedure that will involve the foreign dealer ( you may need to get the claim approved in priciple before the work is carried out) you have to follow so you get reimbursement when you return to the uk. Unfortunately i think thats about the best result you will get.

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