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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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Leased Vehicle & Volvo On CallViews : 7768 Replies : 84Users Viewing This Thread : |
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Oct 7th, 2018, 23:59 | #1 |
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Last Online: Apr 15th, 2024 15:01
Join Date: Oct 2012
Location: Marseillan, SW France
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Leased Vehicle & Volvo On Call
So, it appears my Leasing company (Lex/Lloyds) do not allow "connected services" to be in their vehicles.
Therefore they will not authorise the dealer to provide the PIN to register the Volvo On Call, despite that this is now a free service, a standard feature of the MY19 XC60, and has no liability to Lex. They quote: We have been liaising with each manufacturer to understand their individual connected technology systems and to advise them that Lex Autolease will not be utilising such systems. Feedback so far has been extremely positive with one manufacturer confirming that almost all leasing companies have adopted the same approach (i.e. opting out of such technology in their vehicles) in order for them to manage their customers’ driver experience in line with their contracted responsibilities. Furthermore, the use of connected services could result in increased costs and reduced flexibility for both Lex Autolease and our customers. At present, we utilise a mixture of franchise, non-franchise and independent garages to carry out maintenance activities. This provides flexibility for our customers and ensures our maintenance maintenance budgets remain as competitive as possible without compromising on service levels. By enabling connected services which direct customers only to franchised dealers, our maintenance costs would increase due to higher labour rates and this additional cost would have to be passed on to customers, something we are keen to avoid. For note I have no maintenance/recovery programme with Lex. And I HAVE to use Volvo dealers for any servicing and maintenance according to my contract! The VOC was a quoted key requirement, and as a standard feature, was expected to be present. The broker will have know this wasn't going to be possible, despite his protestations to the contrary now, but ultimately my contract is not with him, but Lex. 4 years this resentment is not a fun thought. I am seriously thinking about siting a breach of contract / Fit for purpose and returning the car. Thoughts/Ideas/solutions?
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Now looking for a MY2022/3 XC40 in SW France! MY19 XC60 T5 Momentum Intellisafe Pro, Xenium, Smartphone, Keyless, 4 zone, Tempa - Pine Grey w/ Charcoal leather. Former V50 Owner |
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