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Leased Vehicle & Volvo On Call

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Old Oct 10th, 2018, 16:51   #41
Director76
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Quote:
Originally Posted by encroute View Post
So, our broker - who I am now prepared to "out" as Nationwide Vehicle Contracts (@car_lease) have been less than useless - the Customer service response was:
"I am sorry that you remain unsatisfied, unfortunatly we are not able to consider this any further.
I appreciate that this is not the resolution you hoped and I apologise for the inconvenience this has caused."


Quite a response for potential breach of contract.
Hoping Lex will respond with a higher attention to detail.
I do hope you’ve been shouting your concerns out loud and clear on Twitter? Nothing like Twitter shaming to get companies attention.

A certain large department store famous for Christmas adverts left our newly fitted washing machine wonky, then point blank refused to resolve, until I started tweeting photos of it with sarcastic comments, all resolved to my satisfaction in a flash!!

Car leasing is a dry subject at the best of times but if you can manage to inject some wit and sarcasm into your tweet, all the better for getting results I’ve found (now my favourite way of complaining)
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Last edited by Director76; Oct 10th, 2018 at 16:59.
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Old Oct 10th, 2018, 18:07   #42
encroute
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I do hope you’ve been shouting your concerns out loud and clear on Twitter? Nothing like Twitter shaming to get companies attention....

....(now my favourite way of complaining)
Oh me too!
Very helpful that Mrs Encroute has many more followers!
I've tweeted, but it's down to Lex to resolve (Case opened), so holding fire for now.
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Old Oct 10th, 2018, 19:44   #43
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It would be amazing if they did not want to fix it because they would loose a hell of a lot of money on the car if you got them the control for break of contract so early on
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Old Oct 11th, 2018, 14:35   #44
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I use Arval for mine, full maintenance, never had an issue with VOC or Polestar!
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Old Oct 11th, 2018, 14:53   #45
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Same for me on a business leased car through Marshalls of Cambridge. Dealer set up pin / voc without question. Think car is ultimately owned by Santander.
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Old Oct 11th, 2018, 17:20   #46
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I use Arval for mine, full maintenance, never had an issue with VOC or Polestar!
Arval approved Polestar?

Mine is on order with them so i am sorely tempted to get it fitted!!!
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Old Oct 11th, 2018, 18:19   #47
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Dealer checked with them apparently and they had no issue, it doesn't affect warranty so don't see why they would, car just goes to auction at end of lease.
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