Had an accident, need some advice please.

[volvo for ever]

some volvo garages do have own paint shop on site part of dealler standards .youll find the garages that have been refurbed .. have own paint booth and painter on site

regards

[WhatNext?]

Originally Posted by Williemaykit

Volvo Cars UK provides a free excess return voucher (£250 on the XC90, which I assume covers the fee your insurer will charge for selecting your own repair) if you repair through them. Volvo will recover the car and return it anywhere in the country.

https://www.volvocars.com/uk/own/exp.../excess-return

I am going through with them at present.
They are a joke. First they sent me to an unapproved Aviva repairer, failed to follow up. A month down the line I am still waiting

[Philip Fisher]

Originally Posted by Fursty Ferret

Volvo Approved body shops don't really mean very much. Once your car is damaged your Volvo warranty is gone, with responsibility handed over to the body shop for any future issues. You also have to have your car inspected by the body shop annually to maintain their warranty.

That is not my understanding.

If you use a Volvo approved bodyshop then you preserve your warranty. If you don't then you don't.

Was the accident your fault or not? If your insurer is paying then you have less choice. If the other party is paying the simply insist on a Volvo bodyshop and settle for nothing else.

[MichaelDH]

No not my fault, I was stationary at traffic lights, bus travelling in the opposite direction ‘kissed’ my rear offside and didn’t stop. Got his number though.

@Bloke69 - are you saying the Volvo Accident Assistance is a joke? If so that’s a worry as I was going to call them in the morning.

[Philip Fisher]

Originally Posted by MichaelDH

No not my fault, I was stationary at traffic lights, bus travelling in the opposite direction ‘kissed’ my rear offside and didn’t stop. Got his number though.

@Bloke69 - are you saying the Volvo Accident Assistance is a joke? If so that’s a worry as I was going to call them in the morning.

If that is the case then just insist on a Volvo bodyshop. You dont have to go through your dealer for this, just look for a Volvo approved one.

In Doncaster the Volvo approved bodyshop is attached to the Toyota main dealer. In Hull it is attached to Hyundai. Essentially it is just a bodyshop which has been audited and approved by Volvo. It works to a certain standard as audited and inspected by Volvo.

The other parties insurance company will try and shoehorn you into their approved bodyshop but just keep saying no and that it must be Volvo approved of your choice. They will eventually relent.

Oh and if you have BLIS and the rear bumper needs any repair then it has to be replaced, it cannot be painted by a bodyshop. It comes pre painted from Volvo and they just fit it. It cannot be resprayed afterwards.

[Williemaykit]

Originally Posted by Bloke69

I am going through with them at present.
They are a joke. First they sent me to an unapproved Aviva repairer, failed to follow up. A month down the line I am still waiting

Sorry to hear about your experience. The fact that they have not followed up is poor form.

Just for my own info - I thought you could use a non-approved repairer with Aviva albeit with a £200 levy (which Volvo will cover via this voucher)?

[WhatNext?]

Yes, "Volvo Insurance", but they are really Kinderton.

Yes, could have used the first repairer they sent me to, but as you said there would have been extra £200 excess which defeats the purpose of using the voucher.

[jonnyu]

I would take the car value from the insurance and would buy a new one. Try to reach a deal with your insurance company.

[Philip Fisher]

Originally Posted by jonnyu

I would take the car value from the insurance and would buy a new one. Try to reach a deal with your insurance company.

What, for a minor scrape on a nearly new car?

[Clan]

Originally Posted by MichaelDH

Hi All, my car was assaulted by a bus on Friday which has resulted in damage to the rear wing wheel arch profile and scuffs on the diamond cut face of the wheel itself.

My dealer does not have its own bodyshop so relies on a third party company who only visit once a week for quotations. Call me cynical but this makes me nervous as there's potential for the dealer to pass responsibility to the repairer in the event of a poor end result.

So should I just run with the dealer's contact or seek out recommendations from you guys for Volvo approved repairers in the Essex area? Or alternatively, should I just call Volvo Accident Assistance and let them deal with it? Will they just point me back to my dealer's third party company?

Any thoughts will be much appreciated.

All dealers have a fully approved volvo bodyshop to comply with their franchise agreement , they have the tools and methods needed and have been on volvo body repair courses . One has to assume the body shop they mentioned is so approved , ask them ...