!PLEASE READ THIS IT'S UNBELIEVABLE!! harratts Volvo

[mick1275]

Hi guys,
I need some serious support and options here,I've just bought from harratts Volvo selekt used cars a 2011 Volvo C30 T5 R Design i paid Nearly €12,000 it has 20,000 miles ,I opted in for the GEN3 glasscoat pain protection at £299 adoring the test drive 1 week ago I raised a fault with the front end knocking noise (link bar,suspension arm) etc they said the car will go into to there garage and have an 100 point safety check along with a MOT anyway I picked the car up yesterday and it's knocking it's asre off still ,the car is filthy looks like a 3yr old has washed it ,it stinks inside not valeted after confronting the higher senior managers at harratts regarding 'you havnt done my 300 quid glasscoat protection and you have not even done the 100point inspection test either cause of the following reasons I got home I held the passenger side wheel while a friend shuck the steering wheel only to be horrified that the bottom ball joint and the track rod end was That bad they looked like the we're to collapse ,after all this IT'S jUST BEEN MOT at the Volvo garage ,this car hasn't had a proper MOT nor inspection check cause it would have failed this is a serious problem I've been scammed from every corner and they have fail to comply with customers vehicle safety

What shall I do I want your options please quick before I go and kick off I'm fuming

[GMcL]

Reject it immediately through Volvo. You have x days and y miles to reject and let them find you an alternative.

Customer Services will palm you off with the dealer and the dealer will say "nowt rang wee'it".

Also speak with your local CAB and take written Volvo Selekt "promise" documents with you.

Unfortunately, sh*te palmed off as Volvo Selekt is becoming all too common now. I'll never buy Volvo Selekt again after one good and one "meh" car.
Why pay the premium ? May as well buy somewhere else and use the savings to bring the car up to the standard you accept.

[mick1275]

It's coming next then when I go Tom even the young sales man (early 20's late teens) said its discussing what they've done to me so I said so you know that they deliberately try shafting me its illegal what you've done you've broken the VOSA regs ,they told me to bring it back on weds and they will glass coat it and repair the suspension .the car otherwise is very good it's the inspections and MOT that really worry me cause they havnt been done who else have they done this to

[v40alex]

A good place to air your grievances is social media like Twitter and Facebook, it seems to be all that big companies care about these days. #Volvo and post on their Facebook page.

[GMcL]

Originally Posted by v40alex

A good place to air your grievances is social media like Twitter and Facebook, it seems to be all that big companies care about these days. #Volvo and post on their Facebook page.

Sadly that's true...Companies care about their facebook status. Customers can go f**k themselves unless they make the company look bad through social media.

[Orca2]

Get an aa report on yhe condition of the steering before they get their hands on it mate, it will concentrate their minds when they know there is an impartial report on the unsafe nature of what they have supplied .

[mick1275]

That's a very sensible idear get anther inspection report through AA before it goes bk in thanks mik

[cumbrianmale]

Mick

If, as you say, you are not the owner of the car until the finance is paid in full then you have a debtor/creditor/supplier agreement. Whether it is HP, PCP etc is irrelavent. If it was a straight forward loan agreement then you would have had the funds paid directly to you to pay the dealer.

As such then Santander are jointly and severally liable with Harratts for the state of the vehicle. Phone them and tell them you reject the vehicle and that they must come and collect the vehicle as you will not be paying them for goods not fit for purpose. You have the sale of goods act on your side. This happened to my mother several years back you, as she found out, will get nowhere with the dealer. They have their money. The finance company on the other hand don't have your money but will have a defective vehicle.

You must do the following immediately.

1. Stop using the vehicle, continued use constitutes acceptance
2. Park the vehicle off road and SORN it and reclaim the RFL
3. Send notice of rejection to the finance company by special delivery stating they have 14 days to recover their property after which you start to charge for storage
4. After 14 days issue a notice before action on the finance company

I can guarantee that the finance company have more clout with the dealer than you and they also have deeper pockets than some franchise holder. They will try to bluff you that they will still chase you for the money etc. but they will have to take you to county court to do so and you will easily defend the case and a judge will laugh Santander out of court.

You will find that within a matter of weeks you have your deposit back, installments refunded and credit agreement cancelled.

I used to work in finance for near on 20 years and only left the industry in late 2013.

Do as I have suggested and you like my mother will have the outcome you desire.

[1stRaven]

Sounds like you are having the same fun as I did.

I ended up going back twice and just dealing with the issues myself. Dealer wins in that case but I ran out of available time.

Best one was when I purchased the car with a full service history at 70k, to find that the cambelt wasn't actually changed at 60k when it was due.

I'm still waiting for them to call me back about a Pure Dab system after 10 months. Not hoping any hopes for that though.

Best of luck for you getting it solved but I wont be going back to that dealer.

[mick1275]

To everyone of you who have posted on this thread for either advice, or to talk through legal .I just want to thank you all .there has been some excellent advice given and comments , but to your who laughed at me well up yours
Volvo uk along with harratts group have offered a full refund or full repair of the vehicle or exchange it goes to show that at the higher end of management they do care and have feelings not like the rouge sales man