I wasn’t going to post this, but... - Page 2

Scotia64 · Jul 20th, 2020, 16:32

I used to have a ford galaxy mk1 ghia, it had chrome roof rails that had gone rusty.
My wife drove the car (she was a teacher) , the dealership collect the car at her school around 10am , I was miffed at that as I was told it’s a big job & my wife finished work at 16:15. In my eyes they didn’t give themselves much time to do the job.
At 15:30 I got a call from the garage ... sorry to tell you but it’s the wrong part “they’ve” sent . Boy did he get an earful, not only do the idiots not check what they were fitting but had stripped the roof lining & had taken the original roof bars off before opening the box with the new bits.
I also pointed out that they had 30 mins to put the car back together and deliver it to my wife’s school. Needless to say they didn’t manage that & my wife had to hang around the school for another 2 hours.

apnicolle · Jul 20th, 2020, 17:03

Oh Ford dealers are a special world of useless... we ordered 4 winter tyres for my wife's Focus ST. Took 2 weeks to arrive, fine not a problem.

Car dropped off at 8am.
Dealer called at 12pm saying all done. I walked over to collect the car (took half an hour, in the piddling rain). 4 new tyres fitted. Except only 2 of them were the Goodyear winter tyres. 2 were non-matching new ditch finders. And only one winter tyre per axle.

To say I was not impressed is an understatement. I made them take them all off, put the Summer tyres back on and then made haste promptly away and have never used them again. A letter to the dealer principal came back with a standard "we're sorry for ordering the wrong tyres", which was so not the issue........

DriverDen · Jul 20th, 2020, 18:33

After purchasing a V70 from the old Reading dealer, Stratstone, it came with different key lock barrels (among multiple other issues). I booked it into have a new lock barrel fitted so the same key could open all the doors. They had several days to call me, Email, Write a letter etc if needed. On the day I dropped the car off, all fine - they had no questions, and walked to work from there. No contact from the dealership all day. I walked back to collect the car. They happily gave me my car key back. When I asked how it had gone the response was...

"We didn't know what the car was booked in for so we didn't do anything"

I was speechless at that and how they could ever think that was a good thing to say.....

In summary, the dealership is now a Marks and Spencer and I don't even use the replacement dealership, preferring to drive to the next town.

Bashy · Jul 21st, 2020, 02:45

Thanks, make mine a Coke
Certainly not if you think that my idea was really stupid
Take take from it as you wish
mmmm, let me think (I'd say, sarcastically), can you say it louder please, I'm deaf?
depends, were you having a bad day before or after you'd realised you had ordered the wrong part and made the customer wait all this time for nothing?

....loud enough for all to hear.

Seriously though, how he ever thought that thats how you speak to a customer with a constructive suggestion is beyond me, i myself would have been really peed off and would have said something like you did but had i gotten his reply too, i wouldnt have been dumbfounded, i have a very short fuse and can talk as loud as the next person, incompetent would have been used amongst other choice words burning that bridge lol good an proper....

RS3100 · Jul 21st, 2020, 06:48

Quote:

Originally Posted by JamesN7

FWIW, I bought my car via Marshalls in Welwyn, and really can't fault the service at all.

Not my experience unfortunately, and although I only have experience of the parts dept. at Volvo Cars London in Watford, I can't say that they impressed me either.

krzemien · Jul 21st, 2020, 08:03

Your experience is very reminiscent of mine:

https://www.volvoforums.org.uk/showt...82#post2637282

https://www.volvoforums.org.uk/showt...50#post2638050

And yes, I did hear something akin when eventually started making a fuss one January evening when collecting the car.

I also take it that it's the dealer from the same network (truly one has no choice if one lives within M25 and is no poised to travel further afield).

TeamG · Jul 21st, 2020, 08:11

I probably would have responded with a sharp throat-punch in preemptive self-defence.

Hubband · Jul 21st, 2020, 09:43

I'm just amused that the British have such a cute way of asking for a fight.

I actually had to look up the meaning of "having a pop"...

MikeGMT · Jul 21st, 2020, 10:45

Quote:

Originally Posted by Hubband

I'm just amused that the British have such a cute way of asking for a fight.

I actually had to look up the meaning of "having a pop"...

You're just 'Yanking My Chain'

Adrian888 · Jul 21st, 2020, 11:41

I have to say my limited experience of Volvo dealers is a big thumbs down. Not a patch on any VW/Seat dealer or my local spannerman I have used in recent years. They need to raise their game if they really want to compete with the prestige brands.

Jul 20th, 2020, 16:32	#11
Scotia64 Member Last Online: Apr 23rd, 2024 11:42 Join Date: Jul 2019 Location: Hamilton	I used to have a ford galaxy mk1 ghia, it had chrome roof rails that had gone rusty. My wife drove the car (she was a teacher) , the dealership collect the car at her school around 10am , I was miffed at that as I was told it’s a big job & my wife finished work at 16:15. In my eyes they didn’t give themselves much time to do the job. At 15:30 I got a call from the garage ... sorry to tell you but it’s the wrong part “they’ve” sent . Boy did he get an earful, not only do the idiots not check what they were fitting but had stripped the roof lining & had taken the original roof bars off before opening the box with the new bits. I also pointed out that they had 30 mins to put the car back together and deliver it to my wife’s school. Needless to say they didn’t manage that & my wife had to hang around the school for another 2 hours. __________________ Winter pack ,xenium pack, bliss, tinted rear windows , retractable towbar, mud flaps , Apple car play all wrapped up in Pebble Grey XC90 B5

Jul 20th, 2020, 17:03	#12
apnicolle Senior Member Last Online: Apr 25th, 2024 23:58 Join Date: Dec 2003 Location: Bexhill-on-Sea	Oh Ford dealers are a special world of useless... we ordered 4 winter tyres for my wife's Focus ST. Took 2 weeks to arrive, fine not a problem. Car dropped off at 8am. Dealer called at 12pm saying all done. I walked over to collect the car (took half an hour, in the piddling rain). 4 new tyres fitted. Except only 2 of them were the Goodyear winter tyres. 2 were non-matching new ditch finders. And only one winter tyre per axle. To say I was not impressed is an understatement. I made them take them all off, put the Summer tyres back on and then made haste promptly away and have never used them again. A letter to the dealer principal came back with a standard "we're sorry for ordering the wrong tyres", which was so not the issue........ __________________ Current; XC90 B5P Momentum Past; V90 Cross Country D4 2017 Polestar, XC90 D5 ES 2014, C70 T5 SE 2008, S60 2.0T SE2006, V40 1.9D SE 2004, S40 1.8GDI SE 2002

Jul 20th, 2020, 18:33	#13
DriverDen Member Last Online: Sep 27th, 2023 20:29 Join Date: Oct 2019 Location: Reading	M&s After purchasing a V70 from the old Reading dealer, Stratstone, it came with different key lock barrels (among multiple other issues). I booked it into have a new lock barrel fitted so the same key could open all the doors. They had several days to call me, Email, Write a letter etc if needed. On the day I dropped the car off, all fine - they had no questions, and walked to work from there. No contact from the dealership all day. I walked back to collect the car. They happily gave me my car key back. When I asked how it had gone the response was... "We didn't know what the car was booked in for so we didn't do anything" I was speechless at that and how they could ever think that was a good thing to say..... In summary, the dealership is now a Marks and Spencer and I don't even use the replacement dealership, preferring to drive to the next town. __________________ XC60 B5 Ultimate Dark (MY23) Denim Blue, Blonde Leather, Dashcam, 255/45R20 tyres. Ford Transit diesel based Chausson Motor Home 1973 Ford Cortina 1.6 XL Previous - XC60 D5, 2 x V70, Santa Fe, Mondeo, Primera, Metro

Jul 21st, 2020, 02:45	#14
Bashy Aged Member Last Online: Feb 20th, 2024 09:47 Join Date: Nov 2000 Location: Weeting	Thanks, make mine a Coke Certainly not if you think that my idea was really stupid Take take from it as you wish mmmm, let me think (I'd say, sarcastically), can you say it louder please, I'm deaf? depends, were you having a bad day before or after you'd realised you had ordered the wrong part and made the customer wait all this time for nothing? ....loud enough for all to hear. Seriously though, how he ever thought that thats how you speak to a customer with a constructive suggestion is beyond me, i myself would have been really peed off and would have said something like you did but had i gotten his reply too, i wouldnt have been dumbfounded, i have a very short fuse and can talk as loud as the next person, incompetent would have been used amongst other choice words burning that bridge lol good an proper.... __________________ Regards, Bashy MY07 (56 plate) V70 Geartronic 2.4 D5 185bhp 173k, 17", full leather, an auto-dimming mirror and auto wipers are the best it can do - I have added (poorly) limo black, rear camera and parking sensors

Jul 21st, 2020, 08:03	#16
krzemien Senior Member Last Online: Yesterday 10:15 Join Date: Sep 2010 Location: Winchester View Photos By: krzemien	Your experience is very reminiscent of mine: https://www.volvoforums.org.uk/showt...82#post2637282 https://www.volvoforums.org.uk/showt...50#post2638050 And yes, I did hear something akin when eventually started making a fuss one January evening when collecting the car. I also take it that it's the dealer from the same network (truly one has no choice if one lives within M25 and is no poised to travel further afield). __________________

Jul 21st, 2020, 08:11	#17
TeamG Master Member Last Online: Apr 23rd, 2024 17:40 Join Date: Nov 2019 Location: CARDIFF	I probably would have responded with a sharp throat-punch in preemptive self-defence. __________________ _________________________________________ 2017 XC60 D4 AWD R Design Nav 2011 V70 1.6 DRIVe SE (sold) 2008 V50 2.0D SE (sold)

Jul 21st, 2020, 09:43	#18
Hubband New Member Last Online: Feb 17th, 2021 16:01 Join Date: Jul 2020 Location: Switzerland	I'm just amused that the British have such a cute way of asking for a fight. I actually had to look up the meaning of "having a pop"... Last edited by Hubband; Jul 21st, 2020 at 09:45.

Jul 21st, 2020, 11:41	#20
Adrian888 Senior Member Last Online: Oct 5th, 2021 19:46 Join Date: Oct 2013 Location: Huddersfield	I have to say my limited experience of Volvo dealers is a big thumbs down. Not a patch on any VW/Seat dealer or my local spannerman I have used in recent years. They need to raise their game if they really want to compete with the prestige brands.

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