VOC 'Trip Route' now disappeared?

[steadvex]

bizarrely, seems to of started working for a lot of them

done 150 or so miles today, ots of short trips click on the overview, half of my route is drawn on the map then a big straight line some 70 miles along the map to my end point, first bit seems to be spot on though.

for the last week trips have been popping up working again, maybe its the Volvo servers playing catch up as more and more people use on call now it seems to be on every new car as standard?

[Director76]

Just realised that my logging also stopped, on the same day the car went in for service (and software update)...recorded the journey to the garage but none since....coincidence?? Hmm...

I’ll try the suggested reset first D76

[Director76]

Originally Posted by Director76

Just realised that my logging also stopped, on the same day the car went in for service (and software update)...recorded the journey to the garage but none since....coincidence?? Hmm...

I’ll try the suggested reset first D76

Reset didn’t work for me, no T8 trip detail since 11.02, just A and B start and end points

Mrs D76 also reporting that remote starting of parking climate from app has been problematic in last few weeks...

[S90 English]

Originally Posted by Paddybear

Just checked mine and everything is working fine. I can see the full trip details with speed, mpg, discharge and recovery rates. Latest update was yesterday.

Don't update the app, I did and i lost the feature and cant go back.

Volvo fob you off telling you that its your problem and to uninstall re install etc then that you need to raise it at the dealership

[S90 English]

Originally Posted by steadvex

bizarrely, seems to of started working for a lot of them

done 150 or so miles today, ots of short trips click on the overview, half of my route is drawn on the map then a big straight line some 70 miles along the map to my end point, first bit seems to be spot on though.

for the last week trips have been popping up working again, maybe its the Volvo servers playing catch up as more and more people use on call now it seems to be on every new car as standard?

This is clearly an issue and they have obviously done something. How do we highlight and complain? Customer support were nice but unhelpful.

[WhatNext?]

This is a server side error, not to do with the app.

Be patient, they will reappear in time

[sk546]

I too noticed that trip data on the VOC app had started working again in Feb (it worked perfectly from when I collected the car in Late Nov until sometime in mid to late Dec) but as soon as I noticed it had started working again, it was gone!!
I too have had issues with the Parking Climate to work on the app but as I rarely use it (as the car is in the garage all the time), I haven't done anything to chase that one up.

It would be nice to get the trip data back but in the back of my mind, I find it a little disturbing how much data 'big brother' has on how me and my wife drive our car up to and including the speed we are going at any point on any journey.
Obviously, as a sensible and law abiding driver, I never exceed the posted speed limit on country roads or dual carriageways/motorways but in the long term, could the plod use such data to enforce speeding offences?

[Director76]

Emailed Volvo, explained the issues and what I’d tried / got this back:

“Thank you for your email below and I am sorry to hear of the issues with your Volvo On Call app.
Having escalated this internally, I have been advised this is something you will need to take the car into your local or preferred Volvo approved retailer, and they will need to raise a report with our Technical division for the UK. If needed the Technical team can remotely access the car to see what is causing this and resolve.”

So pretty useless really, as I know the dealer won’t have a clue!

[SpaceBoy42]

Originally Posted by S90 English

This is clearly an issue and they have obviously done something. How do we highlight and complain? Customer support were nice but unhelpful.

I've sent an email to the suggested address within the app. "Email us" it says at

custcare@volvocars.com


EDIT: ooops! D76 beat me to it!

[steadvex]

Originally Posted by S90 English

Don't update the app, I did and i lost the feature and cant go back.

Volvo fob you off telling you that its your problem and to uninstall re install etc then that you need to raise it at the dealership

its not the app, check out the windows versions which hasn't been updated for years, exactly the same.

I @WhatNext? is right, it seems server side to me, after a while they start working it seems

Volvo's customer response seems to be mainly contact your dealer, its a shame.

We get issues with our Nissan when its cold as i think the servers overload with all the heating requests, complete guess but it always happens when its really cold around the time everyone is getting up