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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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VOC Roadside Assistance, wake up call.Views : 1193 Replies : 5Users Viewing This Thread : |
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Nov 20th, 2021, 12:00 | #1 |
Junior Member
Last Online: Sep 14th, 2022 21:33
Join Date: Nov 2019
Location: Plymouth
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VOC Roadside Assistance, wake up call.
I wont go into the detail but my car is driveable with a relatively minor problem caused by its first major service. To save a 100 mile round trip my dealership suggested I rang VOC to see if they could come out to my home and fix it.
So I rang VOC and they said a technician would ring to see if they could help or whether it needed to go into dealership. An hour later a 3rd party flatbed lorry arrived to take my car away! I sent it away and rang VOC again and was astounded by the response. It would appear that their system was saying no technicians were available ALL weekend in my area i.e., Devon. The default option was to recover a driveable vehicle and take it to the nearest dealer. When I purchased the Volvo new I cancelled my AA Roadside/Home Start because I thought I was getting a similar service. But now it appears that a simple roadside request might result in the car being recovered! |
Nov 20th, 2021, 14:59 | #2 |
The Brit Brick
Last Online: Aug 13th, 2023 09:39
Join Date: Jul 2021
Location: Warwickshire
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Whereas the AA refused to turn up at all for my pregnant first wife because they refused recognise her membership. Rural area, sub zero temperatures... and then it started snowing. She was OK because I am from colder climes and I keep my cars well kitted out for emergencies, but the upset and distress were considerable,
Started legal peoceedings over that one and settled before court. At least VOC turned up for you... You should try Volvo Assistance. I'm with VA and never needed it, but my Dad has and rates them. Its essentially Volvo re-branded RAC membership, free with each annual service at an authorised dealer. When you factor in that represents a saving of £180-£200 over buying the cover seperately it actually works out cheaper to pay for a dealer service and get it for free, than have a service at an independent and pay for standalone cover.
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2005 C70 2.4T Collection convertible. 40,000 mile sunny day toy. Last edited by Familyman 90; Nov 20th, 2021 at 15:01. |
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Nov 20th, 2021, 22:46 | #3 |
Junior Member
Last Online: Sep 14th, 2022 21:33
Join Date: Nov 2019
Location: Plymouth
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Correct me if I am wrong, but VOC includes Volvo Assistance, however, Volvo Assistance does not include VOC.
VOC comes with a new car for 4 years whereas Volvo Assistance is a benefit from having your car serviced through Volvo. So, VOC told me they could not effectively provide Volvo Assistance. I couldnt go via Volvo Assistance direct as it was a warranty issue, but I could go via VOC according to the dealer. |
Nov 21st, 2021, 21:16 | #4 |
Premier Member
Last Online: May 1st, 2024 16:35
Join Date: May 2010
Location: Liverpool
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To be fair, they should also be delivering you a loan car so once it's fixed you can just go and collect it without waiting around.
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Nov 22nd, 2021, 09:05 | #5 |
Master Member
Last Online: Jan 21st, 2024 14:21
Join Date: Dec 2017
Location: End of the valley
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You rang a recovery service, they recovered it……
Don’t see what your problem is……. |
Nov 22nd, 2021, 21:27 | #6 |
Junior Member
Last Online: Sep 14th, 2022 21:33
Join Date: Nov 2019
Location: Plymouth
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