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General Volvo and Motoring Discussions This forum is for messages of a general nature about Volvos that are not covered by other forums and other motoring related matters of interest. Users will need to register to post/reply. |
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Halfords named worst UK retailerViews : 12458 Replies : 182Users Viewing This Thread : |
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May 21st, 2012, 14:06 | #11 |
Looney
Last Online: Mar 29th, 2017 14:56
Join Date: Nov 2011
Location: Here n there
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Like Kwik Crooks and the plethora of others the unsuspecting motorist is simply viewed as a cash cow!
My advice to ALL owners of motorised vehicles, don`t be dullards, EDUCATE YOURSELVES on at least the rudimentaries of how your motorised vehicle works and what it requires to keep working. You never know you might find it fun.
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I get into a pink Volva whenever I like, my S70 is coral red metallic. Volvo S70 SE auto 1998 vintage Last edited by Spike1918; May 21st, 2012 at 14:25. |
May 21st, 2012, 14:09 | #12 |
VOC Member
Last Online: Feb 26th, 2016 19:58
Join Date: Aug 2011
Location: Exmouth
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Doesn't suprise me at all, although I would put them atleast on place higher in the rankings than Kwick-Fit!
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May 21st, 2012, 15:41 | #13 |
Master Member
Last Online: Nov 29th, 2020 00:42
Join Date: Feb 2010
Location: Newton Abbot
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I use Halfords often, especially for tools and things as they have a lifetime guarantee so no hassle if i break something abusing it well beyond its intended design i just take it back and get another. I too have found as others that they say they don't stock something only for me to point out that in fact they do, its on the interweb.
Actually did a customer satisfaction questionaire as well and because of what i wrote i got a call back and filled them in about the plebs that they employ who generally are shop assistants with not much knowledge about motoring.especially the home mechanic. You can't beat the little corner shop that has been there years, my local one makes all my brakepipes up on the spot and are allways willing to order something in special if they don't stock it and as the owner frequently says 'use us or lose us'. |
May 21st, 2012, 15:54 | #14 | |
250K and Counting
Last Online: Mar 23rd, 2021 17:52
Join Date: Jul 2011
Location: Peterborough
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Quote:
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Jeremy Yank stuck in Peterborough 1999 Volvo V70 (scrapped at 360K miles) 2002 Volvo V70 2009 Volvo V70 SE 2.0 |
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May 21st, 2012, 16:44 | #15 |
Member
Last Online: Nov 28th, 2012 12:46
Join Date: Nov 2008
Location: Lincolnshire
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This doesn't suprise me, and I use to work for them.
Its not just how the treat customers which is bad the also how they treat there staff. There very little training available, they would sooner employ school leavers that dont have a clue than people who know something about there job. |
May 21st, 2012, 16:53 | #16 |
Forum Support Team
Last Online: Nov 28th, 2022 17:33
Join Date: Jan 2009
Location: Here.... obviously!
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No complaints about my local store. I wouldn't consider asking their advice on a mechanical issue as their not trained mechanics but on the couple of occasions I've struggled to find an item in the store, they have shown me where it is. Also went in there on crutches to buy 2 4L tubs of Magnatec when it was on offer, a staff member spotted me and offered to carry them for me instantly, I didn't even have to ask.
I think the problem is, as others have alluded to is that the boses give customers expectations which the staff can't meet due to lack of training/knowledge. Not the fault of the shop staff. |
May 21st, 2012, 17:29 | #17 |
Master Member
Last Online: Jun 22nd, 2012 20:30
Join Date: Nov 2010
Location: near Grimsby, but not too near!
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I rarely use them but have bought tools in the past - expensive but never let me down
I went into their store in Louth recently and the 2 people behind the counter were really friendly and helpful although the people in the Grimsby store are a bit grumpy. Still, that's Grimsby for you!
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--------------------------------------------------- When people ask What the hell were you thinking? I reply "Obviously I was thinking I was going to get away with it and not have to explain myself". |
May 21st, 2012, 17:30 | #18 |
Junior Member
Last Online: Aug 27th, 2012 16:02
Join Date: Mar 2007
Location: Leeds
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The most fun I've had in a Halfords store was taking them up on their offer to fit an offside headlamp bulb to my facelifted S60...
Didn't particularly care that they mangled the bulb, the fitting charge was the best few quid I've ever spent for such entertainment |
May 21st, 2012, 17:39 | #19 |
Premier Member
Last Online: May 4th, 2020 10:57
Join Date: Nov 2009
Location: ibstock liectershire
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whilst on holiday some time back with our s60 d5, bloody front bulb went, couldn't be arsed to diy so thought, take it to halfrauds and let them skin their knuckles. only took them an hour .poor sod was a bit miffed but still smiled and said have a nice day.
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lynda & ron. I AM NOT PERFECT......BUT I AM FROM YORKSHIRE AND THATS AS CLOSE AS YOUR GONNA GET!!!!VOLVO VEHICLES CLUB MEMBER landrover discovery 2.5 tdi 50th anniversary limited edition. elldis odessey 4 berth tin tent. |
May 21st, 2012, 18:00 | #20 |
Premier Member
Last Online: Aug 27th, 2016 13:21
Join Date: Dec 2008
Location: Greater Manchester
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TBH, I have had very mixed experiences with Halfords staff, some are very helpful, but then you get the guy who is supposed to be a parts specialst, he thinks HE knows best, when he has never probably got his hands dirty, and can come accross arogant know it alls, they will argue the toss, when sometimes I will know for a fact something, and because their book is listed wrong or not at all it, it can be totally wrong but the man in the uniform knows best, I have had a few heated debates over the years.
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