Acceleration Performance Reduced - Turtle

Soltan · Jan 17th, 2018, 20:54

Hi All,
A couple of days ago on the motorway the car popped up a message basically saying that performance was reduced with a symbol of a turtle in the driver display. I noticed that the electric motor was no longer working and that the gauge showing the electric charge was slightly different.
The petrol engine was still working but with no assist from the electric. Still driveable but not as "perky" as before. I pulled over at the next service, restarted the car and all was well.
Yesterday the same error happened again, even with a full charge from cold it would not engage the electric motors. I had to drive to Manchester, which I did and in one of the frequent traffic jams I did restart the car and the error went away..for a while.
When I got to Manchester I used VOC to get some-one out who thought it was a Turbo issue (why that would cut the electric rather than the ICE I don't know but a few forums seemed to indicate that's what it could be in a Diesel or Petrol variant).
Today I got a call from the Volvo dealer looking at the car who said that the battery had an issue and needed to be replaced at a cost of £22000! They were contacting Volvo for more information. Given that the car is around 9 months old I am not too impressed.

Anyone ever come across this issue? There are a few reports on the net but they usually go away by themselves in the T8.

nu11eaf · Jan 17th, 2018, 23:33

Quote:

Originally Posted by Soltan

Hi All,
Today I got a call from the Volvo dealer looking at the car who said that the battery had an issue and needed to be replaced at a cost of £22000! They were contacting Volvo for more information. Given that the car is around 9 months old I am not too impressed.

Anyone ever come across this issue? There are a few reports on the net but they usually go away by themselves in the T8.

How much, did you accidently put an extra 0 on the end.

GrahamBrown1 · Jan 18th, 2018, 06:20

I don’t believe he did Mis type, those batteries are mighty expensive from what I’ve heard! You don’t want to be buying one second hand without a warranty that is for sure!

Lexman8 · Jan 18th, 2018, 09:56

It cannot cost £22,000. Either the dealer is mistaken or Volvo has just come up with a notional cost. The battery warranty is 7(?) years, iirc.

Look at it another way, the extra cost of a T8 over a T6 is ~£9k and for that you get all the extra electrics, electronics, motor/alternator, fuel heater, etc, as well as the drive battery. Now, unless Volvo is making a huge loss on every T8 they sell (or a massive profit on every T6) the numbers simply do not add up.

Lithium batteries are expensive but nothing like £22k. Mitsubishi sell their PHEV for the same price as the diesel equivalent. That tells you something.

neon · Jan 18th, 2018, 11:31

You can get a new Nissan Leaf battery for that with the car thrown in free. I will be glad when they all get real with Electric cars so we can just get on with it.

TheGate · Jan 18th, 2018, 13:28

I had something very similar - several months ago.

It turned out to be the BCM, Battery Control Module. There were a batch of these BCM that were buggy, and needed replacing. It took my dealership several attempts to diagnose, with support from Volvo UK and Sweden.

Once they replaced the BCM (but not the battery), everything has been perfect.

Soltan · Jan 18th, 2018, 20:11

Had a call from the dealer, they mentioned the £22000 figure several times! Partly because I would have preferred to take the car to my local dealer I suspect and they didn't want me to move the car. They told me it was undriveable and I reminded them that I had driven 80 miles up the motorway with the error. It only occurred to me afterwards that the reason they didn't want me to take it is probably because my car is in bits.
Apparently a cell has died in the battery and a Volvo tech from Daventry has to come and replace it.

I hope that they have diagnosed it correctly, the loan S90 is not a patch on it's highly spec'd big brother!

Lexman8 · Jan 18th, 2018, 20:56

It would be interesting to ask Volvo UK in writing (c.c. a selection of the UK motoring press) to either confirm or deny that a replacement battery is £22k.

Gunge · Jan 18th, 2018, 21:21

I have just ordered a T8 XC60 and discussed the battery replacement cost with the dealer beforehand. I was told £12500.

neon · Jan 18th, 2018, 21:57

I wonder how much of it is labour to get the old one out and fit the new one.

Jan 17th, 2018, 20:54	#1
Soltan Junior Member Last Online: Dec 1st, 2023 13:05 Join Date: Nov 2016 Location: Birmingham	Acceleration Performance Reduced - Turtle Hi All, A couple of days ago on the motorway the car popped up a message basically saying that performance was reduced with a symbol of a turtle in the driver display. I noticed that the electric motor was no longer working and that the gauge showing the electric charge was slightly different. The petrol engine was still working but with no assist from the electric. Still driveable but not as "perky" as before. I pulled over at the next service, restarted the car and all was well. Yesterday the same error happened again, even with a full charge from cold it would not engage the electric motors. I had to drive to Manchester, which I did and in one of the frequent traffic jams I did restart the car and the error went away..for a while. When I got to Manchester I used VOC to get some-one out who thought it was a Turbo issue (why that would cut the electric rather than the ICE I don't know but a few forums seemed to indicate that's what it could be in a Diesel or Petrol variant). Today I got a call from the Volvo dealer looking at the car who said that the battery had an issue and needed to be replaced at a cost of £22000! They were contacting Volvo for more information. Given that the car is around 9 months old I am not too impressed. Anyone ever come across this issue? There are a few reports on the net but they usually go away by themselves in the T8. __________________ MY17 XC90 T8 Inscription, Magic Blue, Xenium Pack, Winter Pack with HUD, Towbar, Power Front Cushion Extensions, Massaging Front Seats,Power Folding 2nd Row Headrests, Tinted Windows, Laminated Side Glass, Amber Leather, Linear Walnut Inlays

Jan 18th, 2018, 06:20	#3
GrahamBrown1 VOC Member Last Online: Today 10:26 Join Date: Feb 2013 Location: North Yorkshire	I don’t believe he did Mis type, those batteries are mighty expensive from what I’ve heard! You don’t want to be buying one second hand without a warranty that is for sure! __________________ Previous -03 S40, 04 V70 D5, 04 V70 D5 Sport, 05 V50, 07 S60 D5, 09 V70 D5 R design, 12 XC60 DrivE, 15 V60 D3 Current- 05 XC90 D5 Exec, 12 XC70 D4 AWD Se Lux, 14 S80 D3 Se Lux

Jan 18th, 2018, 09:56	#4
Lexman8 Premier Member Last Online: Today 17:20 Join Date: Feb 2016 Location: Yorkshire	It cannot cost £22,000. Either the dealer is mistaken or Volvo has just come up with a notional cost. The battery warranty is 7(?) years, iirc. Look at it another way, the extra cost of a T8 over a T6 is ~£9k and for that you get all the extra electrics, electronics, motor/alternator, fuel heater, etc, as well as the drive battery. Now, unless Volvo is making a huge loss on every T8 they sell (or a massive profit on every T6) the numbers simply do not add up. Lithium batteries are expensive but nothing like £22k. Mitsubishi sell their PHEV for the same price as the diesel equivalent. That tells you something. __________________ MY17 XC90 D5 Powerpulse Momentum: SENSUS, Osmium Grey, Blond, Walnut, Xenium, BLIS + CTA & RCM, Winter Plus, Fuel-fired Heater, Heated Rear Seats, Power Extensions, Tinted Windows Coming soon: XC60 Ultimate Recharge MY24 or 25 or... Last edited by Lexman8; Jan 18th, 2018 at 11:59. Reason: Spelling

Jan 18th, 2018, 11:31	#5
neon Premier Member Last Online: Apr 2nd, 2023 10:37 Join Date: May 2016 Location: Yorkshire	You can get a new Nissan Leaf battery for that with the car thrown in free. I will be glad when they all get real with Electric cars so we can just get on with it. __________________ MY17 XC90 D5 Powerpulse Inscription, Polestar, Osmium Grey, Blond, Walnut, Xenium, Winter with HUD, Auxiliary Heater, Homelink, Heated Rear Seats, Subwoofer, Apple Car Play, Tinted Windows Last edited by neon; Jan 18th, 2018 at 11:33.

Jan 18th, 2018, 20:11	#7
Soltan Junior Member Last Online: Dec 1st, 2023 13:05 Join Date: Nov 2016 Location: Birmingham	Had a call from the dealer, they mentioned the £22000 figure several times! Partly because I would have preferred to take the car to my local dealer I suspect and they didn't want me to move the car. They told me it was undriveable and I reminded them that I had driven 80 miles up the motorway with the error. It only occurred to me afterwards that the reason they didn't want me to take it is probably because my car is in bits. Apparently a cell has died in the battery and a Volvo tech from Daventry has to come and replace it. I hope that they have diagnosed it correctly, the loan S90 is not a patch on it's highly spec'd big brother! __________________ MY17 XC90 T8 Inscription, Magic Blue, Xenium Pack, Winter Pack with HUD, Towbar, Power Front Cushion Extensions, Massaging Front Seats,Power Folding 2nd Row Headrests, Tinted Windows, Laminated Side Glass, Amber Leather, Linear Walnut Inlays

Jan 18th, 2018, 13:28	#6
TheGate Junior Member Last Online: Aug 2nd, 2021 09:03 Join Date: Jan 2017 Location: Sevenoaks	I had something very similar - several months ago. It turned out to be the BCM, Battery Control Module. There were a batch of these BCM that were buggy, and needed replacing. It took my dealership several attempts to diagnose, with support from Volvo UK and Sweden. Once they replaced the BCM (but not the battery), everything has been perfect.

Jan 18th, 2018, 20:56	#8
Lexman8 Premier Member Last Online: Today 17:20 Join Date: Feb 2016 Location: Yorkshire	It would be interesting to ask Volvo UK in writing (c.c. a selection of the UK motoring press) to either confirm or deny that a replacement battery is £22k. __________________ MY17 XC90 D5 Powerpulse Momentum: SENSUS, Osmium Grey, Blond, Walnut, Xenium, BLIS + CTA & RCM, Winter Plus, Fuel-fired Heater, Heated Rear Seats, Power Extensions, Tinted Windows Coming soon: XC60 Ultimate Recharge MY24 or 25 or...

Jan 18th, 2018, 21:21	#9
Gunge New Member Last Online: Apr 25th, 2018 21:43 Join Date: Jan 2018 Location: London	I have just ordered a T8 XC60 and discussed the battery replacement cost with the dealer beforehand. I was told £12500.

Jan 18th, 2018, 21:57	#10
neon Premier Member Last Online: Apr 2nd, 2023 10:37 Join Date: May 2016 Location: Yorkshire	I wonder how much of it is labour to get the old one out and fit the new one. __________________ MY17 XC90 D5 Powerpulse Inscription, Polestar, Osmium Grey, Blond, Walnut, Xenium, Winter with HUD, Auxiliary Heater, Homelink, Heated Rear Seats, Subwoofer, Apple Car Play, Tinted Windows

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)