XC40 Failure Volvo UK Unhelpful

XC40VolvoProblem · Apr 21st, 2022, 15:10

My Volvo 2020 XC40 suddenly stopped working at 10,000 miles, potential component failure.

Basically to cut a long story short gears started changing by THEMSELVES (Manual Transmission) on a motorway car went from 70mph to 10mph in a fast lane in the space of 10 seconds (lucky to be alive) smoke coming out the bonnet and vehicle was left unable to pull away.

Dealership stated that a lot of XC40's have been coming in with clutch issues at low mileage. Has any one experienced this and has anyone recovered costs from Volvo?

Familyman 90 · Apr 21st, 2022, 15:56

I think you need to establish what the cause of the actual fault is before being too judgemental.

Only then can you or the Volvo warranty administrator make an informed judgement about the fault and who is paying for what.

Its business, and if you want a resolution you should be businesslike, not waste time and energy making comments about never driving a Volvo again. Not only does it get you no closer to a satisfactory resolution, but it actually undermines you as you've just kiboshed the likelihood of any repeat business which leaves them with little incentive to bend over backwards to help you.

Find out what component has failed, because only then will you know if there really is anything to get excited about.

XC40VolvoProblem · Apr 21st, 2022, 16:05

Thanks Familyman90 being a familyman yourself i think that you too would be upset and "excited" if you had a 9 month daughter in that car as well.

Post modified to reflect your comments.

baggy798 · Apr 21st, 2022, 16:06

You changed down from 6th gear to 1st when going 70 mph in the fast lane?

That's probably lunched the engine, they don't like spinning at 10,000 rpm.

XC40VolvoProblem · Apr 21st, 2022, 16:08

Baggy the gears started changing by themselves (its a manual) I did obviously not change from 6th to 1st.

XC40VolvoProblem · Apr 21st, 2022, 16:09

The gears changed by themselves!

baggy798 · Apr 21st, 2022, 16:19

If it's a traditional manual, how can the gears change by themselves?

XC40VolvoProblem · Apr 21st, 2022, 16:21

That's what I am hoping that the dealership can establish! Will keep you posted with any developments.

Familyman 90 · Apr 21st, 2022, 16:54

Quote:

Originally Posted by XC40VolvoProblem

The gears changed by themselves!

I betcha they didn't.

But lets see what the techie says when he dons his miners helmet and dives in.

rudi dudi · Apr 21st, 2022, 23:32

Quote:

Originally Posted by baggy798

If it's a traditional manual, how can the gears change by themselves?

I don't think they can ..

Apr 21st, 2022, 15:10	#1
XC40VolvoProblem New Member Last Online: Aug 30th, 2022 12:58 Join Date: Apr 2022 Location: Sidcup	XC40 Failure Volvo UK Unhelpful My Volvo 2020 XC40 suddenly stopped working at 10,000 miles, potential component failure. Basically to cut a long story short gears started changing by THEMSELVES (Manual Transmission) on a motorway car went from 70mph to 10mph in a fast lane in the space of 10 seconds (lucky to be alive) smoke coming out the bonnet and vehicle was left unable to pull away. Dealership stated that a lot of XC40's have been coming in with clutch issues at low mileage. Has any one experienced this and has anyone recovered costs from Volvo? Last edited by XC40VolvoProblem; Apr 21st, 2022 at 16:12.

Apr 21st, 2022, 15:56	#2
Familyman 90 The Brit Brick Last Online: Aug 13th, 2023 09:39 Join Date: Jul 2021 Location: Warwickshire	I think you need to establish what the cause of the actual fault is before being too judgemental. Only then can you or the Volvo warranty administrator make an informed judgement about the fault and who is paying for what. Its business, and if you want a resolution you should be businesslike, not waste time and energy making comments about never driving a Volvo again. Not only does it get you no closer to a satisfactory resolution, but it actually undermines you as you've just kiboshed the likelihood of any repeat business which leaves them with little incentive to bend over backwards to help you. Find out what component has failed, because only then will you know if there really is anything to get excited about. __________________ *2005 C70 2.4T Collection convertible. 40,000 mile sunny day toy.*

Apr 21st, 2022, 16:06	#4
baggy798 🤍💙💗 Last Online: Today 03:08 Join Date: Mar 2006 Location: Lichfield	You changed down from 6th gear to 1st when going 70 mph in the fast lane? That's probably lunched the engine, they don't like spinning at 10,000 rpm. __________________ MY97 940 CD LPT Super Sports Edition 2 Turbo, Midnight Purple, 175,000 miles.

Apr 21st, 2022, 16:19	#7
baggy798 🤍💙💗 Last Online: Today 03:08 Join Date: Mar 2006 Location: Lichfield	If it's a traditional manual, how can the gears change by themselves? __________________ MY97 940 CD LPT Super Sports Edition 2 Turbo, Midnight Purple, 175,000 miles.

Apr 21st, 2022, 16:05	#3
XC40VolvoProblem New Member Last Online: Aug 30th, 2022 12:58 Join Date: Apr 2022 Location: Sidcup	Thanks Familyman90 being a familyman yourself i think that you too would be upset and "excited" if you had a 9 month daughter in that car as well. Post modified to reflect your comments.

Apr 21st, 2022, 16:08	#5
XC40VolvoProblem New Member Last Online: Aug 30th, 2022 12:58 Join Date: Apr 2022 Location: Sidcup	Baggy the gears started changing by themselves (its a manual) I did obviously not change from 6th to 1st.

Apr 21st, 2022, 16:09	#6
XC40VolvoProblem New Member Last Online: Aug 30th, 2022 12:58 Join Date: Apr 2022 Location: Sidcup	The gears changed by themselves!

Apr 21st, 2022, 16:21	#8
XC40VolvoProblem New Member Last Online: Aug 30th, 2022 12:58 Join Date: Apr 2022 Location: Sidcup	That's what I am hoping that the dealership can establish! Will keep you posted with any developments.

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