3 Data Sim - No Internet Connection

[CoopsSA]

Had months of trouble free usage of car modem internet through a '3' data sim but come to the car today and am getting "No Internet Connection" on Spotify.

Also no RTTI on the sat nav map.

Anyone else experienced this - not sure whether it's a car or SIM card problem. I've taken the SIM out and re-inserted but to no avail.

I suspect a network problem.

[Paul Wildsmith]

mine's ok …

Just the obvious - check its not expired?

[CoopsSA]

Originally Posted by Paul Wildsmith

mine's ok …

Just the obvious - check its not expired?

Should be OK, says it lasts for 12 months only been in 4 months

[rogc]

Use your phone to connect to the hotspot. You may see a message stating to up data, or subscription expired.

[CoopsSA]

Originally Posted by rogc

Use your phone to connect to the hotspot. You may see a message stating to up data, or subscription expired.

3 Customer Service have confirmed (just) that the SIM card in fine, working and with plenty of available data.

[JC888]

I had exactly the same problem and I’m on 3 sim as well.
Started about 5.30PM. I know mobile internet works as I’ve connected phone to cars hotspot and internet works.
It’s just Volvo’s apps not working.
Tried to connect via home WiFi same issue ...

[CoopsSA]

Originally Posted by JC888

I had exactly the same problem and I’m on 3 sim as well.
Started about 5.30PM. I know mobile internet works as I’ve connected phone to cars hotspot and internet works.
It’s just Volvo’s apps not working.
Tried to connect via home WiFi same issue ...

Really, what today?

Have you resolved yet?

[JC888]

Originally Posted by CoopsSA

Really, what today?

Have you resolved yet?

Well on way back to work today I thought I’d try out connecting to my phones WiFi as I’ve recently switched carrier. It won’t connect (no internet connection) so I’ve switched back to car modem but same issue. Tried switching off car completely and locking it but still same issue.

I know the sim has data as I’ve connected my phone and Sat NAV to car hotspot and they work.

Had this before few weeks ago and it’s outage on Volvos server. For some bizarre reason all Volvo apps needs to first connect to their servers.

[roundyuk]

Haven't been able to get Glympse to connect all weekend - might be the same issue?

[simonjedrake]

Originally Posted by CoopsSA

Had months of trouble free usage of car modem internet through a '3' data sim but come to the car today and am getting "No Internet Connection" on Spotify.

Also no RTTI on the sat nav map.

Anyone else experienced this - not sure whether it's a car or SIM card problem. I've taken the SIM out and re-inserted but to no avail.

I suspect a network problem.

Has your car "recently" had a service/software update?