VT & Rica

[Nuisance]

From my own personal experiences I can say that the initial contact I had with VT appeared to be very good. As a new customer I gave them credit for knowing their job, and took on board all I was told. It appeared that the car needed more work doing than just the re-map it went in for. Many minor issues were pointed out, and I hapily allowed them to be sorted. All my expired components were handed back to me in a plastic bag, the map was loaded and the issues (unverifiable) were resolved. A £550 job ended up being a £1,200 job but I was happy that the additional issues were fixed.

The hybrid job was somewhat less smooth. As before, many unforseen additions occured, but this time a simple bolt on upgrade took 4 weeks, and the result was somewhat less than optimum. This time I didn't get my bits back, and this time they weren't worthless junk, like the ones I was returnd with the first visit.

The worse experience came when It was discovered that things were not running quite right, on 3 occasions I returned to allow them to resolve the issues, and each time they threw it on the dyno, looked at a plot and said "no it's fine" but the issues continued. Finally they refused to look at the car any further, and Hamish pronounced my engine as scrap.

A visit to a propper tuner resolved ALL the issues with only a few hours work, and my "scrap" engine is now running beautifully.


What am I saying......

Any muppet can load a map and make it look professional. Hell..... many tuners supply them by post! Just as any baffoon can look for smoke coming out of places it shouldn't.

What truly makes a "pro" outfit is the way they deal with problems, and the way they support their customers.

Peoples experinces, whilst all valid and honest, have to be taken in context, not isolation.
Most businesses have one job that ended in tears, and somebody who just doesn't like them, but it has become obvious that some tuners have the place littered with disasterous results and unhappy customers.

It looks to me like these guys have only themselves to blame. Sometimes a business has do the honourable thing and take a hit, and sort a job that has gone wrong, but cannot be proven. My clients do it all the time for their custmers, this is what makes them stand out from their competiton. In the long term it's benifitial to the business.

Some people however are either too greedy or too stupid to understand what "good will" is. Those people deserve everything that falls on them from a great height.



To sum it up, one word will suffice.

Karma.


Definition;

Concept;
The explanation of karma can differ per tradition. Usually it is believed to be a sum of all that an individual has done, is currently doing and will do. The results or "fruits" of actions are called karma-phala. Karma is not about retribution, vengeance, punishment or reward; karma simply deals with what is. The effects of all deeds actively create past, present and future experiences, thus making one responsible for one's own life, and the pain and joy it brings to others. In religions that incorporate reincarnation, karma extends through one's present life and all past and future lives as well. It is cumulative.

[tj101c70]

The offical message

Wateringen,12 October 2007

Dear ,

I am writing to inform you that Chip Tuning Ltd to Bromsgrove will no longer be the distributor for the UK and Ireland.

We have not yet established foreign distribution for our products, and therefore

they can only be presently purchased from our main office in the Netherlands .

If you are interested in placing an order for any of our merchandise,

please direct your correspondence to:

[Pedro Fandango]

am i right in thinking this has then affected the selling of Rica by other retail outlets (RT mechanics etc)

[tj101c70]

Originally Posted by Pedro Fandango

am i right in thinking this has then affected the selling of Rica by other retail outlets (RT mechanics etc)

Yep,,looks like all ordering done direct , for the time being

[Lance BLACK V70 T5]

Has anyone actually checked this out for certain because if you go on RICA s own site you can see there still there!

[tj101c70]

Originally Posted by Lance BLACK V70 T5

Has anyone actually checked this out for certain because if you go on RICA s own site you can see there still there!

Ye of little faith, Just because a website says's something, do you always think its correct, ?? Best you check it for yourself

The mail below is 100% genuine from Rica

[Nuisance]

Originally Posted by Lance BLACK V70 T5

Has anyone actually checked this out for certain because if you go on RICA s own site you can see there still there!

Judging from who TJ101C70 is... one can reasonably be sure that the information he has forwarded here is authentic and true.

Originally Posted by Andy

Tim, does that affect your ability to Rica cars in the future or reapply the map that you've already done?

Andy

Tim is a RICA installer. Who has passed on to the Volvo community an item of interest and relavence, that will enable users to make correct and informed decisions.



Company websites like RICAs are usually run through seperate departments or companies, and are notoriously slow to be updated.

[tj101c70]

Hi Nuisance,,
You have me at a disadvantage !! you obviously have done well with your homework,
and know me,

Sorry, shame i do not know you !!

[Nuisance]

Absolutely....

Heh Heh Heh.

Logic my dear Tim.. Logic!


It stands to reason that anybody posting such breaking news would only do so if they had absolute proof.

Andy's post gave it away, and with my suspicious mind, a simple browse of RICA's site, brought up your name, business address, phone number and website. You do indeed speak with good authority, and I have no doubt that your information is correct, and your intentions honourable.

[bobcat]

Originally Posted by imac

Yes, *was*.



My T5 engine 'let go' with exactly the same reason given, and it was standard. Not sure how it can be proved it was the map. These things happen. Didn't go after the garage who serviced it 1000 miles previously!

Bit silly really not to have breakdown cover!!!

didnt you car blow a piston ring though?