XC60 Volvo On Call App (2021)

Scotty51 · Feb 25th, 2021, 09:23

i have been using the app to transfer route map data from my phone to the car.
However last night the app said it could not connect with the car and data was not transferred.
I reinstalled the app and restarted the phone, tried another phone and unlocked and locked the car. However still will not work.The rest of the app functions correctly.
Any ideas re the problem please.

Cull06 · Feb 25th, 2021, 10:26

Quote:

Originally Posted by Scotty51

i have been using the app to transfer route map data from my phone to the car.
However last night the app said it could not connect with the car and data was not transferred.
I reinstalled the app and restarted the phone, tried another phone and unlocked and locked the car. However still will not work.The rest of the app functions correctly.
Any ideas re the problem please.

I think a number of people are having issues with the app at present

redfazer · Feb 25th, 2021, 11:16

That would explain things! My temperature is changing so there is communication, but the last trip isn't shown and the car is shown as located where it was on Sunday but isn't any more! I'll leave it and see what happens.

Scotty51 · Feb 25th, 2021, 12:04

Just had an online chat, via the app, with Volvo. They confirm there is problems with the app and their Technical people are working on it.

Polestar Pete · Mar 2nd, 2021, 13:03

Hopefully any update will solve my issue where I can't connect my VOC app to the car for my new subscription.

redfazer · Mar 4th, 2021, 10:25

I've still only got partial data and can't unlock etc.

Anyone found the problem has gone away or still have it?

Scotty51 · Mar 5th, 2021, 09:14

No problems with VOC since the fix, all working correctly.

redfazer · Mar 5th, 2021, 14:04

Went for a quick spin to reset the TPMS after swapping f/r and it seems to have sorted itself out

Polestar Pete · Mar 5th, 2021, 14:19

No joy yet in registering my On Call app with the car. It's going into Volvo at the end of next week to get them to sort it out. The on-board modem is also not recognizing a SIM card, so I'm guessing it might be as simple as a fuse, but it might need some software resetting. It's under warranty from the seller, so I may as well let them sort it FOC.

pacman69 · Mar 10th, 2021, 16:53

Quote:

Originally Posted by Polestar Pete

No joy yet in registering my On Call app with the car. It's going into Volvo at the end of next week to get them to sort it out. The on-board modem is also not recognizing a SIM card, so I'm guessing it might be as simple as a fuse, but it might need some software resetting. It's under warranty from the seller, so I may as well let them sort it FOC.

Having exactly the same issues with my V60 today (arrived yesterday). Would be very interested in how yours is sorted. I'm still awaiting responses from Volvo.

Feb 25th, 2021, 09:23	#1
Scotty51 New Member Last Online: Jun 29th, 2021 08:18 Join Date: Nov 2020 Location: oxford	XC60 Volvo On Call App (2021) i have been using the app to transfer route map data from my phone to the car. However last night the app said it could not connect with the car and data was not transferred. I reinstalled the app and restarted the phone, tried another phone and unlocked and locked the car. However still will not work.The rest of the app functions correctly. Any ideas re the problem please.

Mar 2nd, 2021, 13:03	#5
Polestar Pete Polestar Last Online: Mar 23rd, 2022 14:31 Join Date: Jun 2019 Location: Wokingham	Hopefully any update will solve my issue where I can't connect my VOC app to the car for my new subscription. __________________ *Pete* XC60 T8 R Design Pro

Mar 5th, 2021, 14:19	#9
Polestar Pete Polestar Last Online: Mar 23rd, 2022 14:31 Join Date: Jun 2019 Location: Wokingham	No joy yet in registering my On Call app with the car. It's going into Volvo at the end of next week to get them to sort it out. The on-board modem is also not recognizing a SIM card, so I'm guessing it might be as simple as a fuse, but it might need some software resetting. It's under warranty from the seller, so I may as well let them sort it FOC. __________________ *Pete* XC60 T8 R Design Pro

Feb 25th, 2021, 11:16	#3
redfazer Junior Member Last Online: Feb 23rd, 2024 15:02 Join Date: Oct 2019 Location: bristol	That would explain things! My temperature is changing so there is communication, but the last trip isn't shown and the car is shown as located where it was on Sunday but isn't any more! I'll leave it and see what happens.

Feb 25th, 2021, 12:04	#4
Scotty51 New Member Last Online: Jun 29th, 2021 08:18 Join Date: Nov 2020 Location: oxford	Just had an online chat, via the app, with Volvo. They confirm there is problems with the app and their Technical people are working on it.

Mar 4th, 2021, 10:25	#6
redfazer Junior Member Last Online: Feb 23rd, 2024 15:02 Join Date: Oct 2019 Location: bristol	I've still only got partial data and can't unlock etc. Anyone found the problem has gone away or still have it?

Mar 5th, 2021, 09:14	#7
Scotty51 New Member Last Online: Jun 29th, 2021 08:18 Join Date: Nov 2020 Location: oxford	No problems with VOC since the fix, all working correctly.

Mar 5th, 2021, 14:04	#8
redfazer Junior Member Last Online: Feb 23rd, 2024 15:02 Join Date: Oct 2019 Location: bristol	Went for a quick spin to reset the TPMS after swapping f/r and it seems to have sorted itself out

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