|
S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
Information |
|
Dealer service storiesViews : 8805 Replies : 99Users Viewing This Thread : |
|
Thread Tools | Display Modes |
Oct 10th, 2019, 19:50 | #91 | |
New Member
Last Online: Sep 19th, 2023 20:14
Join Date: Aug 2017
Location: Hartlepool
|
Quote:
Only times I have used Mill is to replace 'powerpulse' pipes - two of which were replacements of their replacements ,which I suspect were incorrectly fitted!! On mentioning this thread to my father he commented that a friend of his has just had his V90 into Stockton Stoneacre for first service and they managed to send it back with problems! |
|
The Following User Says Thank You to scoutleader For This Useful Post: |
Oct 11th, 2019, 00:00 | #92 | |
Member
Last Online: Apr 16th, 2024 00:19
Join Date: Jun 2019
Location: Holmfirth
|
Quote:
Unfortunately a month or so a go, the car developed a couple of faults, all easily fixable under warranty. The front of house and service staff were all great, I had a decent courtesy car (XC60) for the majority of the week that mine was in for, and they simply run a policy where you just need to return it with the fuel it came with in it. It's the little things that count, such as walking in and being greeted with "Hello Mr Butterworth" before I've even said hello and that I was here to collect my car. The service is way above RRG Skoda Rochdale, who my previous Superb was with. It's just been in again this week, one of the faults it went in for (steering wheel button pack, surprise surprise), and as soon as I rang up to book it in, they were very apologetic and wanted to get the car booked in as soon as possible. I took it in yesterday, had a very clean and well presented courtesy car again and great service from the team. When I picked it up I have various questions to ask as well, things like retrofitting Apple Car Play, service plans, extended warranty, breakdown assist... and despite supposedly finishing just as I arrived to collect the car, the advisor was more than happy to take me through everything and have a general chat, and also for when it's in for the repair next week (part ordered), do I have a particular requirement for a courtesy car... I remember taking a Skoda Superb in for some warranty work, and had a few days with a CitiGo I'll easily give Clive Brook Huddersfield 110%! |
|
The Following User Says Thank You to Davebbass For This Useful Post: |
Oct 11th, 2019, 11:05 | #93 |
Premier Member
Last Online: May 18th, 2024 13:28
Join Date: Feb 2017
Location: North East, Teesside
|
Unfortunately a bad experience with my local Volvo dealership - Mill, Stockton [or Stoneacre]
As I had no record of my A/C system ever being serviced, I decided to take advantage of Mill/Stoneacre's Summer A/C Service offer. You could have a Gold or Platinum Spring Service, can't remember exactly, but both provided an A/C health check, re-gas, bacterial clean and test etc. and the more expensive option included a pollen filter change. I opted just for the cheaper package without the pollen filter change as I do that myself. Booked it in and dropped the car off [V50 D2]. Was given a V40 as a courtesy car, however only received "it's petrol and replace any that you use". No going over the car or anything. Then during the day I received the "Health Check" video by the tech. Confirmed the system had been re-gassed and that all my tyres were wearing on the inside edge. No mention of wheel alignment needed, or offered, just "4 new tyres". Returned to the dealer to collect the car and spoke to the kids on the front desk. Tried to check that the re-gas, check, bacterial clean had all been done as advertised when booked in over the phone. They couldn't tell me what had been done. Asked for the keys to my car, the girl had a blank look on her face, hunted around the desk and realised they must still be in the workshop. She went to fetch those and also the tech that worked on my car. The tech came out, and this is the best bit, explained that the A/C system failed a pressure test, but was re-gassed anyway. Surely if it failed a pressure test, there's a leak in the system?? which he also mentioned, as supposedly the A/C system on the D2 is a bit of a pain to work on. So he just broke the law there then didn't he??? Then he explained that the 1 available lift wasn't working and only got the car so far off the ground. This begs the question on how much of the "Health Check" was actually carried out. Put in a complaint to Volvo UK, who bounced it back to the dealership, who tried to call me back once within a 2 week period of bringing it to Volvo UK's attention. Then Volvo UK said I should call them, which I declined as surely if a customer is unhappy with service, THEY should be the ones to chase it up??? Was a bit pee'd off as I had previously spent £500 and over £1000 with the dealership having DPF pressure pipes and sensor replaced and then the DMF, Clutch & SC replaced. Anyway, I let it go. Got new wheels and tyres and wheel alignment done elsewhere. Learned my lesson and won't use that dealership again for servicing. The parts department on the other hand are excellent and I'll continue to use those guys.
__________________
Thread V40 T2 R-Design - https://www.volvoforums.org.uk/showt...56#post2901756 Thread V50 D2 R-Design - https://www.volvoforums.org.uk/showthread.php?t=264890 - CRASHED |
Oct 11th, 2019, 11:42 | #94 | |
Experienced Member
Last Online: Today 11:25
Join Date: Jun 2007
Location: L/H side
|
Quote:
If they are cooling adequately they are ok ... you don't need to change a pollen filter as they are changed every year on the service so are always clean ... Failed a pressure test? you cannot measure AC gas content by a pressure test ... if it was genuinely "low" then you would have no cooling going on .... The only way to measure gas content is to remove it , the machine weighs what comes out , AC gas amount is measured by weight , nothing else ... Bacterial clean .... Only needed if you have foul smells coming through the vents ** . Volvo Evaporators have an anti bacterial coating and I have never had a case of bad smells in the last 10 years with any volvo . This is purely a money making exercise just like fuel "cleaner" , "Air conditioning treatment"and other similar "offers" ** foul smells are 99% Bacteria in the washer bottle due to not using the volvo SPIRIT based wash fluid which prevents Bacteria growth . May you stay cool for many many years :-)
__________________
My comments are only based on my opinions and vast experience . |
|
The Following 4 Users Say Thank You to Clan For This Useful Post: |
Oct 11th, 2019, 18:50 | #95 | |
Premier Member
Last Online: Today 18:59
Join Date: Dec 2002
Location: Sheffield
|
Quote:
__________________
Currently:- - MY24 EX30 Ultra, Long Range, Single Motor, Black, Mist - MY16 XC90 T8 Momentum, Magic Blue 176k FOR SALE - MY17 V60 T4 Power Blue. Previously:- 1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5 |
|
The Following User Says Thank You to Philip Fisher For This Useful Post: |
Oct 11th, 2019, 19:41 | #96 |
Member since 1988
Last Online: Today 11:12
Join Date: Dec 2003
Location: Middlewich
|
Hi,
I am fortunate in having Holdcroft Stoke as my local dealer, no negative experiences at all, in fact I would say that during my Volvo ownership lifetime of 9 models over something approaching a 30 year period they are the best I've ever experienced. Here's just a small example of the simple gestures they make to give superb customer service!
__________________
2017 V90 D4 Inscription, Mussel Blue, Amber perforated leather and lots of technology! 1973 1800ES, Gold, Black leather and very little technology! |
The Following User Says Thank You to cassell For This Useful Post: |
Oct 11th, 2019, 22:29 | #97 | |
Senior Member
Last Online: Yesterday 10:15
Join Date: Sep 2008
Location: Romsey
|
Quote:
__________________
1973 1800ES 2017 V90 CC D5 power pulse. Polestar and lots of toys. I'm a Hornithologist, I love exotic birds. |
|
Oct 14th, 2019, 08:13 | #98 |
Master Member
Last Online: Apr 1st, 2022 14:14
Join Date: Jan 2016
Location: Greater London
|
Mine returned the car with open sunroof. That was after keeping it overnight. Luckily this was before the recent deluge. I bet if it got flooded it would somehow be a seal failure issue and not covered by the extended warranty.
__________________
XC90 D5 P* MY16 BMW i3 |
Oct 14th, 2019, 09:36 | #99 | |
Master Member
Last Online: Today 10:28
Join Date: Jun 2010
Location: Edinburgh
|
Quote:
|
|
Oct 15th, 2019, 16:12 | #100 |
Premier Member
Last Online: Feb 18th, 2024 17:40
Join Date: Feb 2012
Location: Hebburn
|
A few posts back somebody asked what do dealers do to get a good rating, so here's what I've had with Ray Chapman in both York & Malton
Free Coffee & Danish (I tend to drop car off 1st thing in morning) Free Mints Free Water Free Courtesy Car Service department ring me before the car goes in to check no additional works required Car is always cleaned & hoovered, even if like with the previous XC60 it went in for a new battery Discount on any parts fitted without having to ask They've also shouted me a bacon sarnie in the past When I got this car I had to return it to get a Window fault resolved, they topped up the fuel to compensate me for having to make the journey to them. Whereas the one time I went to what was Mill Sunderland No Courtesy Car offered, OK it was warranty work but I did book it in advance Could only get a lift to work, was advised I'd have to find my own way back Service quote they gave me was over twice the price of Ray Chapman as they told me the Cambelt needed replacement despite the car not hitting any of the trigger points. Car came back with dirty handprints on the bonnet Think that covers everything
__________________
Current 2015 XC60 D5 AWD - Caspian Blue Previous 2012 XC60 D5 AWD - Seashell Metallic Previous 2005 S60 D5 Geartronic - Gunmetal Previous 2001 C70 T5 GT Auto Convertible - Saffron Previous 1999 S40 XS - Silver |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|