Ray Chapman Motors, Huddersfield

[V60 probably]

Amongst the many complaints on here (including my own) I just wanted to give some praise to Ray Chapman Motors, formerly Clive Brook, in Huddersfied.

I took my car to them yesterday for its third service and they were brilliant. For the same price as other dealerships, they did the service and included the renewal of Volvo Cars for another 12 months (£35 quoted by the others).

I knew I had a slow puncture and made them aware of it before I took it in. They found screws in two tyres and repaired them FOC (I know it's a Volvo thing, but still...), replaced both headlight washers under warranty, which were failing to return to the bumper properly. I'd let them know about the problem and they ordered the parts in advance so it could all be done the same day.

They washed and hoovered the car and had it ready for 3pm.

When I went to pick it up, I mentioned the SIM card and was told that Volvo were no longer doing them due to all the issues they were having, but they let me have one to try. It took some faffing about, but I have a new 100Gb for 12 months too now.

It's a pain to get to for me, 3/4 of an hour minimum and awful traffic, but I'll be going back there next year for sure.

In case anyone from Ray Chapman is reading, Hannah was the consummate professional and a credit to you.

[Mad Malc]

We have used Ray Chapman Malton for many years and have found them to be honest, fair and friendly. In fact they are the best main dealer I have dealt with by far, long may it continue.

[MCV60]

Originally Posted by V60 probably

Amongst the many complaints on here (including my own) I just wanted to give some praise to Ray Chapman Motors, formerly Clive Brook, in Huddersfied.

I took my car to them yesterday for its third service and they were brilliant. For the same price as other dealerships, they did the service and included the renewal of Volvo Cars for another 12 months (£35 quoted by the others).

I knew I had a slow puncture and made them aware of it before I took it in. They found screws in two tyres and repaired them FOC (I know it's a Volvo thing, but still...), replaced both headlight washers under warranty, which were failing to return to the bumper properly. I'd let them know about the problem and they ordered the parts in advance so it could all be done the same day.

They washed and hoovered the car and had it ready for 3pm.

When I went to pick it up, I mentioned the SIM card and was told that Volvo were no longer doing them due to all the issues they were having, but they let me have one to try. It took some faffing about, but I have a new 100Gb for 12 months too now.

It's a pain to get to for me, 3/4 of an hour minimum and awful traffic, but I'll be going back there next year for sure.

In case anyone from Ray Chapman is reading, Hannah was the consummate professional and a credit to you.

Noting your location, out of curiosity is there any reason why you didn’t go to Riverside, Wakefield?

[V60 probably]

Originally Posted by MCV60

Noting your location, out of curiosity is there any reason why you didn’t go to Riverside, Wakefield?

I bought it from Riverside earlier this year and my experience of their sales team wasn't the best. That said, I'd heard good things about their service so would have given them a go, but Ray Chapman included renewal of the Volvo Cars app for 12 months at the standard service price. I told Riverside this and gave them the opportunity to match it and they declined.

I work in Leeds, so Riverside either Wakefield or Leeds would be ideal, but I'm a yorkshireman and therefore extremely tight, so the £35 saving on the app swung it!

[adambsmith]

Big supporter of Ray Chapman Motors here. Had four XC60s from them.

Great sales and service (York).

[GrahamBrown1]

Originally Posted by adambsmith

Big supporter of Ray Chapman Motors here. Had four XC60s from them.

Great sales and service (York).

Must be ok if your buying new, but my Volvo selekt S80 they couldn’t fix, nor were they interested. Service was poor never been back. Yet many sing there praises. Must have been an off day.

[ma42]

I would also like to like to add to "V60 probably"'s praise for Ray Chapman Motors, Huddersfield. The staff are very competent and customer care orientated ..... my thanks go to Lauryn with whom I've had most contact with.

[GreedyG]

Wish I had the same experience as you did when my car was in for repair under warranty. They had the car all day, didn’t fix the wing mirror issue and broke the new damaged trim so I had to keep my damaged trim.

They offered to ship me the new trim so I could fit it myself at home!

[V60 probably]

Originally Posted by GreedyG

Wish I had the same experience as you did when my car was in for repair under warranty. They had the car all day, didn’t fix the wing mirror issue and broke the new damaged trim so I had to keep my damaged trim.

They offered to ship me the new trim so I could fit it myself at home!

And this is the problem. I've had terrible experience with other dealerships which have a really good reputation. I suppose, like with all things, it's the individuals involved as much as the culture in an organisation.

[IguanaMAM]

Purchased my V90 from Ray Chapman in York back in 2021. Bradley looked after me extremely well and when the time comes will be receiving a call (assuming he's still there!).