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stratstones parts notts and chesterfieldViews : 2047 Replies : 16Users Viewing This Thread : |
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Nov 24th, 2007, 18:54 | #11 |
Forum Support Team
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Hi,
This is strange as I have been to Strats a number of times on a Saturday morning. So since when have they been "closed" on Saturdays?? My last visit was in October... Des. . .
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Density:- Not just a measurement ~ It's a whole way of Life.! ! ! I drive a Volvo, Please Don't Get In My Way! He shows up. People die. He vanishes. People should not be afraid of their governments. "He'll deliver more justice in a weekend than 10 years of your Governments should be afraid of their people... "V" courts & tribunals. Just stay out of his way." "I plan to."
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Nov 29th, 2007, 23:10 | #12 |
Junior Member
Last Online: Nov 21st, 2011 10:43
Join Date: Nov 2007
Location: Shropshire
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Hi i work for stratstones and there is a call centre that has been introduced they dont know what they are doing it took me 10 mins for them to put me through to my boss as they didnt understand the words I WORK THERE and instead tried to sell me a service.
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Nov 30th, 2007, 09:13 | #13 |
Experienced Member
Last Online: Today 16:48
Join Date: Jun 2007
Location: L/H side
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I have heard that before exactly the same point . they don't know who actualy works for them.. They have recently got rid of 10 of their 22 volvo dealers .. profits down from £60 m to £35 m and share price at an all time low ...
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Nov 30th, 2007, 11:29 | #14 |
Roary The Racing Car.
Last Online: Jul 18th, 2014 09:00
Join Date: Oct 2006
Location: mid area
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Actually IMHO there is no point writing to VCUK about any complaints even if its just to log it down. Better off writing to an independant body that keeps count,.. if there is such a place. From what I have been reading here, VCUK is hopeless in customer service and take an ostrich like attitude to sticky situations.
With the dealers who really should be excellent in customer service, again there I find it lacking to the order of disbelieve. Ok not all are like crap so I use only two these days. I am in nottingham so any work to the car its at dave Pengelley. Even for small parts I rather order it through him where possible. And when I need large stuff that DP can't get, then a quick call to MRG dealership (thanks to pyaap for introducing them), I get the parts I need, good price and efficient service. At least I know I am giving my cash to a company thats friendly, and who knows what customer relationship is all about. these days, the smaller dealerships are better at it. Not the large ones that act cold towards people but charming when a sale is eminent. Have you tried any of the two I mentioned here? (DP and MRG) cheers
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Nov 30th, 2007, 11:50 | #15 | |
Master Member
Last Online: Jun 23rd, 2022 22:07
Join Date: Nov 2007
Location: chesterfield
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Quote:
Incidentally, you could always order genuine parts through an independent and prob pay no more than Volvo want. Independent will get them at trade and can make a few quid and still sell to you at Volvo retail! |
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Nov 30th, 2007, 19:21 | #16 | |
New Member
Last Online: Apr 28th, 2008 16:15
Join Date: Nov 2007
Location: Mansfield
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Quote:
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Jan 1st, 2008, 17:46 | #17 |
Trader
Last Online: Jul 26th, 2023 19:59
Join Date: Dec 2004
Location: chesterfield
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Can't believe they shut the mansfield branch and kept the chesterfield one open. Absolutely useless there, I wanted a temp sender and had to give them the part number as there was "nobody in parts today, there'll be two people in on monday..." and they still couldn't figure it out.
Mansfield were so much better |
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