Volvo On Call service required

tricky13 · Dec 16th, 2019, 10:22

Second time this has happened - on call has stopped working in car and the app shows constantly that the car is in use and therefore all internet connection has stopped working so no spotify, driving journal etc
anyone keep having this problem?
service booked for 3 weeks time

techwatcher · Dec 16th, 2019, 10:53

Yep, had this problem the other week.

It's a software problem. According to the dealer it was solved by two software upgrades.

TBH I'm not convinced about the 'upgrade' part. I suspect it was re-installing the software that fixed it.

tricky13 · Dec 16th, 2019, 10:57

Quote:

Originally Posted by techwatcher

Yep, had this problem the other week.

It's a software problem. According to the dealer it was solved by two software upgrades.

TBH I'm not convinced about the 'upgrade' part. I suspect it was re-installing the software that fixed it.

has it happened to you before?
its almost like the big updates they release every couple of months throw out the systems for cars not updated as iv not had the November 2019 update an now this happens. i missed the update last year an my on call systems went down until it was updated

techwatcher · Dec 16th, 2019, 11:45

Quote:

Originally Posted by tricky13

has it happened to you before?
its almost like the big updates they release every couple of months throw out the systems for cars not updated as iv not had the November 2019 update an now this happens. i missed the update last year an my on call systems went down until it was updated

No, this was the first and so far only occasion that this has occurred.

Personally I don't think it's the software updates causing this, otherwise we would see it reported a lot more on the forum.

tabber · Jan 10th, 2020, 14:02

This has now happened to me too. Since 1st Jan, Volvo On Call app says "Car in Use", and the vehicle trip log shows no entries after 1st Jan. Also, the in-car SIM seems to have very poor connectivity all of a sudden. Frequently showing no bars, occasionally comes back to life, then goes again.

Was wondering whether the modem was packing up, but reading these posts it sounds like I might also need a software update.

The Dashboard says "Volvo On Call Service Required" whenever you turn the car on.

CoopsSA · Jan 10th, 2020, 17:19

Quote:

Originally Posted by tabber

This has now happened to me too. Since 1st Jan, Volvo On Call app says "Car in Use", and the vehicle trip log shows no entries after 1st Jan. Also, the in-car SIM seems to have very poor connectivity all of a sudden. Frequently showing no bars, occasionally comes back to life, then goes again.

Was wondering whether the modem was packing up, but reading these posts it sounds like I might also need a software update.

The Dashboard says "Volvo On Call Service Required" whenever you turn the car on.

Same problem I have: https://www.volvoforums.org.uk/showthread.php?t=302163

Going into dealer on 21st Jan

tabber · Jan 22nd, 2020, 10:33

How did your car get on yesterday? Ours is booked in next week, and i'm hoping you are going to tell me it was something simple :-)

CoopsSA · Jan 22nd, 2020, 12:20

Quote:

Originally Posted by tabber

How did your car get on yesterday? Ours is booked in next week, and i'm hoping you are going to tell me it was something simple :-)

Read the thread, I've updated.

It's fixed.

tabber · Jan 22nd, 2020, 12:24

Cool, sorry, should have read yours before replying.

Dec 16th, 2019, 10:22	#1
tricky13 Junior Member Last Online: Jun 17th, 2021 15:51 Join Date: Jul 2018 Location: Belfast	Volvo On Call service required Second time this has happened - on call has stopped working in car and the app shows constantly that the car is in use and therefore all internet connection has stopped working so no spotify, driving journal etc anyone keep having this problem? service booked for 3 weeks time

Dec 16th, 2019, 10:53	#2
techwatcher Master Member Last Online: Today 17:54 Join Date: Nov 2012 Location: Greater Manchester	Yep, had this problem the other week. It's a software problem. According to the dealer it was solved by two software upgrades. TBH I'm not convinced about the 'upgrade' part. I suspect it was re-installing the software that fixed it. __________________ XC60 B5 Diesel MY2021

Jan 10th, 2020, 14:02	#5
tabber Member Last Online: Apr 23rd, 2024 23:51 Join Date: May 2010 Location: SE London	This has now happened to me too. Since 1st Jan, Volvo On Call app says "Car in Use", and the vehicle trip log shows no entries after 1st Jan. Also, the in-car SIM seems to have very poor connectivity all of a sudden. Frequently showing no bars, occasionally comes back to life, then goes again. Was wondering whether the modem was packing up, but reading these posts it sounds like I might also need a software update. The Dashboard says "Volvo On Call Service Required" whenever you turn the car on. __________________ Current: 2017 XC90 T8 Inscription Previous: 2010 XC90 R-Design SE D5

Jan 22nd, 2020, 10:33	#7
tabber Member Last Online: Apr 23rd, 2024 23:51 Join Date: May 2010 Location: SE London	How did your car get on yesterday? Ours is booked in next week, and i'm hoping you are going to tell me it was something simple :-) __________________ Current: 2017 XC90 T8 Inscription Previous: 2010 XC90 R-Design SE D5

Jan 22nd, 2020, 12:24	#9
tabber Member Last Online: Apr 23rd, 2024 23:51 Join Date: May 2010 Location: SE London	Cool, sorry, should have read yours before replying. __________________ Current: 2017 XC90 T8 Inscription Previous: 2010 XC90 R-Design SE D5

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