Power tailgate failure

Whyman · Jul 26th, 2018, 15:11

My power tailgate has stopped working. It has been playing up for a while not always opening when the switch on the tailgate was pressed. It has also sounds quite noises when opening. I have watched a video on you tube which seems to show similar problem and is cured by 2 new struts.

I have removed the auto closing module that some of us purchased through the group buy but this has made no difference. When you press the tailgate switch to open or close you can hear a clicking sound in the module but nothing happens. Incidentally that had melted some of the heat shrink insulation so must have been getting quite hot!!!

Any ideas or suggestions on what this might be, or do I have to splash out on 2 new struts at about £250 each?

Thanks in anticipation for your responses.

BilboBaggins · Jul 27th, 2018, 10:53

I think mine is also heading that way. When opening, it drops by 5cm.

AP90 · Jul 30th, 2018, 01:05

It's a really great thing to have, I find mine very useful. However it suffers from the "something else to go wrong" syndrome of fancy gadgets on modern cars

I think these motorised struts work hard and I reckon they're good for about three years in regular use.........not sure if they're serviceable

NASHY123 · Jul 30th, 2018, 15:39

new struts required.........had to have mine replaced.
Bit pricey tho I'm afraid.

PierreC · Jul 30th, 2018, 22:08

Quote:

Originally Posted by Whyman

It has also sounds quite noises when opening.

I also had some very strange noises on mine and in desperation I sprayed some Q20 on the strut / body mounting points (hinge points). This cured the noises!

Whyman · Jul 30th, 2018, 22:17

Thanks for the replies guys.

It is booked into the dealers on Monday. Will probably mean 2 new struts and be quite expensive but a much poorer car without them.

Jul 26th, 2018, 15:11	#1
Whyman Premier Member Last Online: Today 09:21 Join Date: Nov 2013 Location: Newark	Power tailgate failure My power tailgate has stopped working. It has been playing up for a while not always opening when the switch on the tailgate was pressed. It has also sounds quite noises when opening. I have watched a video on you tube which seems to show similar problem and is cured by 2 new struts. I have removed the auto closing module that some of us purchased through the group buy but this has made no difference. When you press the tailgate switch to open or close you can hear a clicking sound in the module but nothing happens. Incidentally that had melted some of the heat shrink insulation so must have been getting quite hot!!! Any ideas or suggestions on what this might be, or do I have to splash out on 2 new struts at about £250 each? Thanks in anticipation for your responses. __________________ XC60 2013 D5 215 SE Lux Nav geartronic

Jul 30th, 2018, 22:17	#6
Whyman Premier Member Last Online: Today 09:21 Join Date: Nov 2013 Location: Newark	Thanks for the replies guys. It is booked into the dealers on Monday. Will probably mean 2 new struts and be quite expensive but a much poorer car without them. __________________ XC60 2013 D5 215 SE Lux Nav geartronic

Jul 27th, 2018, 10:53	#2
BilboBaggins New Member Last Online: Feb 14th, 2024 22:11 Join Date: Jul 2013 Location: Glasgow	I think mine is also heading that way. When opening, it drops by 5cm.

Jul 30th, 2018, 01:05	#3
AP90 Member Last Online: Today 05:23 Join Date: Dec 2015 Location: Cornwall	It's a really great thing to have, I find mine very useful. However it suffers from the "something else to go wrong" syndrome of fancy gadgets on modern cars I think these motorised struts work hard and I reckon they're good for about three years in regular use.........not sure if they're serviceable

Jul 30th, 2018, 15:39	#4
NASHY123 New Member Last Online: Jan 25th, 2020 18:08 Join Date: Sep 2016 Location: CARDIFF	new struts required.........had to have mine replaced. Bit pricey tho I'm afraid.

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