XC90 Fault & Dealer conduct - what should I do next? - Page 2

ksmi · Aug 17th, 2018, 19:45

Evening Mark, just a thought,are you a member of Which? they are very good on 'Sale of goods' and the legal side of the situation,you find yourself in,You could sign up and use there expertise, if not already a member. There is also the AA and R.A.C. I have no idea what they are like at present,but in the past they were useful/helpful in these situations. I spent a few years in the 'Trade' and it certainly looks as if your dealer is playing 'Russian roulette' with your motor! I do hope you get it sorted.

Regards,Keith.

oragex · Aug 17th, 2018, 20:57

Quote:

Originally Posted by Watsonmr

The main dealer first replaced the fuel filter, the low pressure fuel pump, the a fuel pressure sensor, then the CEM, then the fuel pressure regulator, and now they are telling me I need to also buy a new ECU. Every time they replace something it does not resolve the fault. The bill for labour and parts is around £3k-£4k, with the dealer telling me they'll work something out for the labour, but I am liable for the parts at the very least.

Do I have any option?

Mark

Guildford

Yes, RUN from there

You are not liable for the parts. I would ask ALL money back. Bring the car to a Volvo specialist that is professional and start from there. People here on forum can help find a real garage. And I would add, not much hope about getting help from a distance with such weird issue.

Watsonmr · Aug 17th, 2018, 21:50

KSMI> Which? - There's a good idea that we didn't think of. A subscription might be money well spent. Great suggestion thanks!

Oragex> I kind of figured that the problem would either one of those that all of you guys would recognise right away as a common failure, or that it'd be very obscure. I think the posts to date have universally indicated it is the latter.

In which case, all the good advice about the reasonableness of the quality of service performed by my main dealer to date seem to kick in.

But if it is a really hard problem on a car out of warranty, how much risk or cost should a dealer bear in rectifying it?

Oragex> As a fallback, I think I do need to know where I'd take it next, if this route reaches its end unresolved. Where should I look to find such information please?

oragex · Aug 17th, 2018, 21:57

We have seen several people with similar stories. An electrical issue hard to figure out, several parts replaced for no reason, finally the owner sells the car.

Only an independent garage specialized in Volvo can spend time to find the fault, otherwise it may be better to take the hit and get rid of the car.

AB-UK · Aug 17th, 2018, 22:28

You could try asking at the Citizens Advice Bureau - they could give you some free consumer advice.

Watsonmr · Aug 17th, 2018, 23:06

Good idea AB-UK, we have a CAB in Guildford. I'll do so tomorrow.

Aug 17th, 2018, 19:45	#11
ksmi Master Member Last Online: Apr 23rd, 2020 07:12 Join Date: Jan 2016 Location: high ham somerset	Eeni meeni miini mo Evening Mark, just a thought,are you a member of Which? they are very good on 'Sale of goods' and the legal side of the situation,you find yourself in,You could sign up and use there expertise, if not already a member. There is also the AA and R.A.C. I have no idea what they are like at present,but in the past they were useful/helpful in these situations. I spent a few years in the 'Trade' and it certainly looks as if your dealer is playing 'Russian roulette' with your motor! I do hope you get it sorted. Regards,Keith. __________________ 855 tdi auto.Now gone to new home in Wales. Short Four.

Aug 17th, 2018, 21:57	#14
oragex Premier Member Last Online: Jul 26th, 2021 21:24 Join Date: Jun 2013 Location: Coldnada	We have seen several people with similar stories. An electrical issue hard to figure out, several parts replaced for no reason, finally the owner sells the car. Only an independent garage specialized in Volvo can spend time to find the fault, otherwise it may be better to take the hit and get rid of the car. __________________ Several Volvo Repair Videos https://www.youtube.com/playlist?lis...ECTts0FSVSOT_c

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Aug 17th, 2018, 21:50	#13
Watsonmr New Member Last Online: Nov 4th, 2019 10:05 Join Date: Jul 2018 Location: GUILDFORD	KSMI> Which? - There's a good idea that we didn't think of. A subscription might be money well spent. Great suggestion thanks! Oragex> I kind of figured that the problem would either one of those that all of you guys would recognise right away as a common failure, or that it'd be very obscure. I think the posts to date have universally indicated it is the latter. In which case, all the good advice about the reasonableness of the quality of service performed by my main dealer to date seem to kick in. But if it is a really hard problem on a car out of warranty, how much risk or cost should a dealer bear in rectifying it? Oragex> As a fallback, I think I do need to know where I'd take it next, if this route reaches its end unresolved. Where should I look to find such information please?

Aug 17th, 2018, 22:28	#15
AB-UK Premier Member Last Online: Today 07:12 Join Date: Jul 2007 Location: Nottingham	You could try asking at the Citizens Advice Bureau - they could give you some free consumer advice.

Aug 17th, 2018, 23:06	#16
Watsonmr New Member Last Online: Nov 4th, 2019 10:05 Join Date: Jul 2018 Location: GUILDFORD	Good idea AB-UK, we have a CAB in Guildford. I'll do so tomorrow.

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