Message "on call - service required"

rwaw · Dec 9th, 2008, 15:09

I have the comms pack incl Volvo "on-call"; today a message popped up : "on call - service required".
The handbook+RTI booklet says nothing about the on call service at all and the dealer just wants the car in for a few hours "to see what the diagnostics say".

Car is from June 2007 and has done 34K miles.

Has anybody had a similar experience ??

Thanks.

Clan · Dec 9th, 2008, 18:47

some problem with the phone , best get the dealer to look at the codes ...

rwaw · Dec 9th, 2008, 20:09

Thanks for pointing me in the right direction; I removed fuse nr. 14 ("phone") and replaced after a few minutes and.........everything back to normal, even the error message from the display has gone.
Thanks again.

vee_tee · Jan 20th, 2009, 23:51

I picked up my '56' XC90 SE lux end of November (08) . (loving it by the way) and after 3 days I got the 'On Call - Service required' message on the dashboard.

Went to dealer - they reset on call unit - problem went away then 3 days later message came back on. They did same again - and again 3 days later it appeared again!

Went to another dealer who diagnosed it as a fauty microphone, so it was replaced under warranty. 3 days later, same message again! (can u see a pattern here)?

So, went back again, diagnosed this time as the wiring harness to the Microphone - so they replaced it under warranty and its been 10 days with no message! Looking like the harness fixed it.

Yippie!

rwaw · Jan 21st, 2009, 15:38

try fuse 14................
much easier, much quicker, and so far it's worked

AlanV · Mar 19th, 2009, 20:57

Just had a similar problem with an XC70, "on call - service required" and telephone would not switch on. I was going to disconnect the car battery to see if that would reset it. Much easier to remove the fuse (13 on XC70). Seems to have worked so far ...

Thanks for the idea.

Djdeep · Mar 15th, 2019, 14:10

Hi all, can someone tell me where fuse 14 is please.

Eli 1264 · Jan 9th, 2014, 15:19

Hi Everyone, Appollogize if this post is in the wrong place (new member). I have been reading a thread regarding the " On Call Service Required" and i also have the same problem. Every 3 days it come on so off to the garage for a reset, i have spoken to my main dealer who says a possible PHM Module fault (£1000 to replace and £132 p/h labour). i have read about a fuse reset but i have read on any about the V70. Does anyone know what fuse to pull to make the " On Call" disappear?

Thanks
Chris

Bigice · Jan 9th, 2014, 18:15

If you have an xc90 then you need pull fuse 14, drivers side fuse box, its the phone fuse on the plastic cover to show where its located.... wait a few mins then put it back in...

AndySaxton · Jan 9th, 2014, 19:08

The fuse thing can work, and did for me for a while, then one day stopped working.

The problem can also be because of the On Call backup battery has gone flat, or because the microphone has broken, or in my case because the Volvo OnCall subscription ran out. I think the latter is the real reason for most people's issues.

I had a gripe with the main dealer and after a curt letter they agreed to pay for a years worth of Volvo OnCall and miraculously the problem went away!

Dec 9th, 2008, 15:09	#1
rwaw New Member Last Online: Jan 17th, 2011 20:57 Join Date: Jan 2008 Location: Filey	Message "on call - service required" I have the comms pack incl Volvo "on-call"; today a message popped up : "on call - service required". The handbook+RTI booklet says nothing about the on call service at all and the dealer just wants the car in for a few hours "to see what the diagnostics say". Car is from June 2007 and has done 34K miles. Has anybody had a similar experience ?? Thanks.

Dec 9th, 2008, 18:47	#2
Clan Experienced Member Last Online: Today 16:48 Join Date: Jun 2007 Location: L/H side	some problem with the phone , best get the dealer to look at the codes ... __________________ My comments are only based on my opinions and vast experience .

Jan 9th, 2014, 15:19	#8
Eli 1264 New Member Last Online: Jan 9th, 2014 18:37 Join Date: Jan 2014 Location: Wrexham	2008 v70 d5 Hi Everyone, Appollogize if this post is in the wrong place (new member). I have been reading a thread regarding the " On Call Service Required" and i also have the same problem. Every 3 days it come on so off to the garage for a reset, i have spoken to my main dealer who says a possible PHM Module fault (£1000 to replace and £132 p/h labour). i have read about a fuse reset but i have read on any about the V70. Does anyone know what fuse to pull to make the " On Call" disappear? Thanks Chris

Dec 9th, 2008, 20:09	#3
rwaw New Member Last Online: Jan 17th, 2011 20:57 Join Date: Jan 2008 Location: Filey	Thanks for pointing me in the right direction; I removed fuse nr. 14 ("phone") and replaced after a few minutes and.........everything back to normal, even the error message from the display has gone. Thanks again.

Jan 20th, 2009, 23:51	#4
vee_tee New Member Last Online: Aug 1st, 2012 20:00 Join Date: Nov 2008 Location: Wolves	I picked up my '56' XC90 SE lux end of November (08) . (loving it by the way) and after 3 days I got the 'On Call - Service required' message on the dashboard. Went to dealer - they reset on call unit - problem went away then 3 days later message came back on. They did same again - and again 3 days later it appeared again! Went to another dealer who diagnosed it as a fauty microphone, so it was replaced under warranty. 3 days later, same message again! (can u see a pattern here)? So, went back again, diagnosed this time as the wiring harness to the Microphone - so they replaced it under warranty and its been 10 days with no message! Looking like the harness fixed it. Yippie!

Jan 21st, 2009, 15:38	#5
rwaw New Member Last Online: Jan 17th, 2011 20:57 Join Date: Jan 2008 Location: Filey	try fuse 14................ much easier, much quicker, and so far it's worked

Mar 19th, 2009, 20:57	#6
AlanV New Member Last Online: Feb 2nd, 2024 14:18 Join Date: Dec 2008 Location: Dartmoor	Just had a similar problem with an XC70, "on call - service required" and telephone would not switch on. I was going to disconnect the car battery to see if that would reset it. Much easier to remove the fuse (13 on XC70). Seems to have worked so far ... Thanks for the idea.

Mar 15th, 2019, 14:10	#7
Djdeep New Member Last Online: Mar 15th, 2019 14:10 Join Date: Mar 2019 Location: Birmingham	Hi all, can someone tell me where fuse 14 is please.

Jan 9th, 2014, 18:15	#9
Bigice Junior Member Last Online: Mar 22nd, 2014 08:22 Join Date: Sep 2012 Location: Leicester	If you have an xc90 then you need pull fuse 14, drivers side fuse box, its the phone fuse on the plastic cover to show where its located.... wait a few mins then put it back in...

Jan 9th, 2014, 19:08	#10
AndySaxton Member Last Online: Jul 1st, 2016 22:56 Join Date: Jun 2013 Location: Seaham	The fuse thing can work, and did for me for a while, then one day stopped working. The problem can also be because of the On Call backup battery has gone flat, or because the microphone has broken, or in my case because the Volvo OnCall subscription ran out. I think the latter is the real reason for most people's issues. I had a gripe with the main dealer and after a curt letter they agreed to pay for a years worth of Volvo OnCall and miraculously the problem went away!

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