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2013MY (14 Plate) V40 R-Design Screen FailureViews : 5883 Replies : 18Users Viewing This Thread : |
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Oct 22nd, 2017, 23:13 | #1 |
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2013MY (14 Plate) V40 R-Design Screen Failure
Hi Folks,
I have a 2013 MY (14 Plate) V40 D2 R-Design that has suddenly experienced a total failure of the infotainment screen this morning. The screen is totally dead at start up and black. The heating appears to still work but I can't see anything. Satnav, Radio, Etc are all non-functioning. Holding the power button doesn't reset the Sensus system. I have checked the fuses in the box under the drivers seat and they are all seated and checked OK with a multi-meter. The battery is good (12V at rest and 15V when running/charging so it's not a lack of power that's causing the system to be shut off.) I can't see any obvious loose connections. The car is about 3.5 years old with only 18K on the clock so I'm really hoping that it isn't the amplifier/module that's died. Any suggestions or should I just take it to the local Volvo dealer and prepare for the worst..? |
Oct 23rd, 2017, 18:03 | #2 | |
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May be worth contacting Lukas at Volvo diagnostic, as he can often fix a module failure at a fraction of the main dealer price.
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Volvo V40 T4 Polestar Cross Country Lux Nav Auto | Volvo 19" alecto alloys | full leather | Volvo styling kit | Power seats | Xenium pack | Harman Kardon premium sound system | active bending headlights | Winter pack | Ice white Last edited by Acer; Oct 23rd, 2017 at 18:27. |
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Oct 23rd, 2017, 19:27 | #3 |
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I checked all the connections then I took the car down to my local Volvo service centre and after some testing it looks like it is a failure in the control module.
There is power to the unit but the optical output from the unit is dead. They tried reloading the software but the unit remains totally unresponsive. Acer mentioned in his reply above about this being uncommon and indeed they had only seen this failure three times in the last seven years. The good news though is that they have contacted Volvo and they have agreed to make a goodwill gesture payment of 70% of the cost which considering the car is now out of warranty is a great result. |
Oct 23rd, 2017, 23:00 | #4 | |
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Volvo V40 T4 Polestar Cross Country Lux Nav Auto | Volvo 19" alecto alloys | full leather | Volvo styling kit | Power seats | Xenium pack | Harman Kardon premium sound system | active bending headlights | Winter pack | Ice white Last edited by Acer; Oct 23rd, 2017 at 23:06. |
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Oct 24th, 2017, 19:10 | #5 |
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Yep, the complete unit needs to be replaced and the car had been serviced at the main dealer three times since new.
As for the cause, no idea. The system was working perfectly on Saturday afternoon. Parked on the drive then on Sunday AM - Dead. Only thing that I can think of that could have been an influencing factor is I did notice a few months ago that it was running an older build of the software. (Had planned to get it updated at next service.) |
Oct 26th, 2017, 16:12 | #6 | |
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Oct 26th, 2017, 16:33 | #7 |
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Can't tell you the full price yet as the new replacement control unit has unfortunately not fixed the issue.
I am being told by the dealership that the IAM module has also been damaged and am awaiting a new one of these on order as well. List price on the module is around £960 and £600+ for the IAM. I'll update this once I have a final figure. |
Oct 27th, 2017, 07:34 | #8 | |
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Volvo V40 T4 Polestar Cross Country Lux Nav Auto | Volvo 19" alecto alloys | full leather | Volvo styling kit | Power seats | Xenium pack | Harman Kardon premium sound system | active bending headlights | Winter pack | Ice white |
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Oct 27th, 2017, 12:10 | #9 |
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This has crossed my mind as well.
Would I be right in saying that the link between the control module and IAM is an optical link or is there an electrical connection as well? If it's optical there's no way a fault in one should damage the other? I think I will investigate this more. |
Oct 27th, 2017, 13:35 | #10 | |
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Volvo V40 T4 Polestar Cross Country Lux Nav Auto | Volvo 19" alecto alloys | full leather | Volvo styling kit | Power seats | Xenium pack | Harman Kardon premium sound system | active bending headlights | Winter pack | Ice white Last edited by Acer; Oct 27th, 2017 at 13:41. |
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