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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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Loan carViews : 1191 Replies : 14Users Viewing This Thread : |
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Jun 2nd, 2020, 09:13 | #1 |
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Last Online: Apr 23rd, 2024 11:42
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Location: Hamilton
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Loan car
Just been faffing with the Volvo online booking form to get my car serviced. A bit disappointed that they charge £25 for someone to collect & deliver my car, if I want a loaner they’re charging £35.
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Jun 2nd, 2020, 09:16 | #2 |
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Last Online: Apr 16th, 2024 23:10
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Location: Shrewsbury
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Collection charge - that must be dealer (or distance) specific - our local dealer collects FOC
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————————— MY21.5 XC90 T8 Recharge R-Design |Bright Silver|Lounge|BLIS|HK Tech|Family|Towbar| |
Jun 2nd, 2020, 09:28 | #3 |
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My last service early March, the Volvo dealer they charged me £10 for a loan car for the first time. I queried this as part of the service promise and that i'd never been charged the two years previous. I was informed the 'service promise is to arrange alternative transport'. No word of free.
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Jun 2nd, 2020, 09:46 | #4 |
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Last Online: Mar 22nd, 2022 14:44
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Location: England
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Had mine serviced 2 weeks ago, had a V40 Inscription as a loaner, no charge.
PV Dobson in Cumbria
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V90 Cross Country T5 Magic Blue & Amber |
Jun 2nd, 2020, 14:11 | #5 |
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Last Online: Mar 11th, 2024 20:23
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Location: Preston
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That’s my dealer as well
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Jun 2nd, 2020, 14:24 | #6 |
Grumpy Pond Dweller
Last Online: Mar 12th, 2024 15:01
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Location: Chorley
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Had my V90 serviced just before lockdown.
My dealer foolishly lent me an XC90 T8. That was fun and F.O.C.!
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Jun 2nd, 2020, 09:48 | #7 |
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Location: Greater Manchester
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This seems to vary between dealers, with the wording of the service promise allowing some 'wriggle room'.
I have never been charged for a loan car as such by the dealer I use. There was a period a few years ago when they charged £10 for them to insure the car (it was cheaper than me using my insurance at the time). I have not been charged at all for the past few years.
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Jun 2nd, 2020, 12:03 | #8 |
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Last Online: Apr 23rd, 2024 11:42
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Location: Hamilton
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Just been onto the dealers , car is booked in September 25th. I know I’m a bit previous but the car was new on September 19th , we go on holiday from August 23rd until September 23rd.
My dealer doesn’t have a charge to collect/deliver but under these circumstances that option is available just now . It costs £12 including vat to get a loaner , the charge is for insurance purposes, again that option isn’t available just now.
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Winter pack ,xenium pack, bliss, tinted rear windows , retractable towbar, mud flaps , Apple car play all wrapped up in Pebble Grey XC90 B5 |
Jun 2nd, 2020, 13:10 | #9 |
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Last Online: Feb 5th, 2023 21:58
Join Date: Jan 2018
Location: Mid-Wales
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Currently got a loaner sitting on my drive - no mention of charge today but it's normally 10 quid for insurance so I expect that will be added to the bill. More worryingly despite promises to the contrary the arrangements for social distancing/cleanliness etc are a long way short of what I would have expected to be offered. I'll be giving the DP (at Volvo Shrewsbury) a few thoughts re this later and if I'd known the arrangements were so shambolic I'd have postponed the service and left the car gathering dust on the drive
Re the loaner - an S60 T5 Inscription - pretty rapid and for me surprisingly easy to get into but boy is it jiggly on our local roads
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