So you think that you are covered by 'Volvo Assistance'? - Page 2

Westyman · Mar 24th, 2012, 08:53

I had cause to call VA about 10 months after new purchase. There was a bit of a discussion about the cover as the reg number was unknown to them, a V70*** one. I couldn't remember the number it was first registered with but sorted it out with the VIN and they amended their records (allegedly) and renewal offer came through OK.
I guess the greater majority of Volvos stay on their first registration plate and plate change is an irritation to the "system".

tommyweaves · Apr 17th, 2012, 12:46

Just had my car serviced and I've been given 12 months "SARA" (Service Activated Roadside Assistance). My original 12 months I got when I bought the car new expired last October and I didn't renew it. I'm led to believe that I should receive details in the post from Mondial, so I'll give it a month and chase it up if nothing comes through the post. Thanks for the heads up that this is worth keeping an eye on.

Wiznae · Apr 21st, 2012, 16:14

Quote:

Originally Posted by tommyweaves

Just had my car serviced and I've been given 12 months "SARA" (Service Activated Roadside Assistance). My original 12 months I got when I bought the car new expired last October and I didn't renew it. I'm led to believe that I should receive details in the post from Mondial, so I'll give it a month and chase it up if nothing comes through the post. Thanks for the heads up that this is worth keeping an eye on.

Just had my car take its 2nd year Service and like others I was given a complimentary 2nd year with Volvo Assist but as I had not heard from them 3 weeks after the Service I called them and they confirmed to me I was covered for a further year - Paperwork is on the way - Its not a bad idea to get it clarified over the phone

clivea · Apr 22nd, 2012, 13:48

Mine has just been serviced and the service papers told me I was covered and gave the phone number to use if required before paperwork was sent out by Mondial. I spoke to Mondial who confirmed I would receive a pro ratae refund from the date of the service. Mondial expected 2-3 weeks to receive details from the garage.

clivea · May 1st, 2012, 11:51

The car was serviced on the 18th April and two days ago I received the Volvo Assist paperwork and card. I contacted Mondial yesterday to discuss my pro ratae refund and was informed that the repayment had already been authorized and would be with me shortly.

So I must say that the whole business has been managed very smoothly by MRG, Volvo and Mondial. It's really pleasing when things go so well.

tommyweaves · May 1st, 2012, 12:35

Got my confirmation in the post yesterday, so all good.

SouthOxon · May 1st, 2012, 12:46

Quote:

Originally Posted by tommyweaves

Got my confirmation in the post yesterday, so all good.

Lucky you. It is now two months since I brought this 'oversight' to the attention of both the dealer and Volvo and this has still not been resolved. Volvo continue to blame the dealer and the DVLA [sic] and the dealer continues to blame Volvo and the DVLA - who, of course, have nothing whatsoever to do with the purchase of breakdown insurance. All that is needed is for Volvo to instruct Mondial Assistance to provide the cover, but they clearly do not give a toss.

SouthOxon · May 9th, 2012, 07:48

I have finally got the 'Volvo Assistance' cover I should have received in November 2010. That is eighteen months late, but who's counting?

Mar 24th, 2012, 08:53	#11
Westyman VOC Member Last Online: Feb 27th, 2023 21:36 Join Date: Feb 2009 Location: Derby	I had cause to call VA about 10 months after new purchase. There was a bit of a discussion about the cover as the reg number was unknown to them, a V70*** one. I couldn't remember the number it was first registered with but sorted it out with the VIN and they amended their records (allegedly) and renewal offer came through OK. I guess the greater majority of Volvos stay on their first registration plate and plate change is an irritation to the "system". __________________ 2014MY XC60 D5 SE Lux AWD Geartronic hauling a 2011MY Vanmaster Accolade And for more fun: 1972 MG B GT

Apr 22nd, 2012, 13:48	#14
clivea clivea Last Online: Dec 10th, 2014 12:38 Join Date: Mar 2011 Location: West Country	Mine has just been serviced and the service papers told me I was covered and gave the phone number to use if required before paperwork was sent out by Mondial. I spoke to Mondial who confirmed I would receive a pro ratae refund from the date of the service. Mondial expected 2-3 weeks to receive details from the garage. __________________ Cheers Clivea April 2014 Subaru Forester XE Lineatronic. 2010-April 2014 XC70 SE Premium 205ps D5 Geartronic AWD 2010MY Oyster Grey

May 1st, 2012, 11:51	#15
clivea clivea Last Online: Dec 10th, 2014 12:38 Join Date: Mar 2011 Location: West Country	The car was serviced on the 18th April and two days ago I received the Volvo Assist paperwork and card. I contacted Mondial yesterday to discuss my pro ratae refund and was informed that the repayment had already been authorized and would be with me shortly. So I must say that the whole business has been managed very smoothly by MRG, Volvo and Mondial. It's really pleasing when things go so well. __________________ Cheers Clivea April 2014 Subaru Forester XE Lineatronic. 2010-April 2014 XC70 SE Premium 205ps D5 Geartronic AWD 2010MY Oyster Grey

Apr 17th, 2012, 12:46	#12
tommyweaves Premier Member Last Online: Apr 10th, 2024 19:55 Join Date: Sep 2010 Location: Sleaford	Just had my car serviced and I've been given 12 months "SARA" (Service Activated Roadside Assistance). My original 12 months I got when I bought the car new expired last October and I didn't renew it. I'm led to believe that I should receive details in the post from Mondial, so I'll give it a month and chase it up if nothing comes through the post. Thanks for the heads up that this is worth keeping an eye on.

May 1st, 2012, 12:35	#16
tommyweaves Premier Member Last Online: Apr 10th, 2024 19:55 Join Date: Sep 2010 Location: Sleaford	Got my confirmation in the post yesterday, so all good.

May 9th, 2012, 07:48	#18
SouthOxon Member Last Online: Aug 13th, 2016 16:51 Join Date: Sep 2010 Location: SouthOxon	I have finally got the 'Volvo Assistance' cover I should have received in November 2010. That is eighteen months late, but who's counting?

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)