Sat Nav/Phone: rti guidance and demo doesn't work

[halsia]

I just took delivery of a 2005 xc90. When using rti I set the destination fine and start guidance which then calculates the route and displays the golden triangles on the map fine. But when I drive the car it doesn't give me any voice notifications, guidance point distances or anything useful - just the golden triangles and the blue triangle. It also doesn't recalculate the route after I stray from the path it has worked out which according to the book it should.

I have tried resetting all the settings (I think), setting the voice level higher, gone through the manual, taken out the dvd from the device etc. etc..

Another thing I noticed was that the demo is not available - whether stationary or moving.

Is it broken?

thx