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44k engine blown, warranty company not interested

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Old Dec 8th, 2016, 17:44   #71
phil1968
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Quote:
Originally Posted by jjkenya View Post
I have asked Mapfre if they will honour the rest of the warranty given the engine is a second hand replacement and had no reply (I emailed them to have it in writing.)
I'm in support, the same as everyone else in this thread, but do you really want to deal with them again after this? If it were me (& depending on the outcome of course) I'd want a refund on the rest of the term of the warranty & I'd take my business elsewhere. I would also go public with this to warn others. But that's just me :-)
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Old Dec 9th, 2016, 18:53   #72
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I agree, I wouldn't want a car warranted by them and now know to look out of the company on my next purchase as it clearly isn't a warranty worth having!
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Old Dec 9th, 2016, 21:59   #73
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Hi fellow forumites. If you can, I'd appreciate your views on this:
http://www.volvoforums.org.uk/showthread.php?p=2206758
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Old Mar 2nd, 2017, 22:30   #74
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Hello 1 and all.

I felt I should close this thread with an outcome and situation. The car was finally received back from Volvo yesterday. The engine was replaced under warranty, and they paid me a small compensatory sum for the inconvenience. I had to pay for the fuel pipes and my wipers and brakes were needing replacement as they'd sat idle so long... I was too tired to fight that battle.

I must say that almost 6 months without our car has been a real test (understatement of the year) and I wish there was more of a penalty for the warranty company who should have paid out in September 2016...

Regardless, the car is back, and I have to openly thanks:
1. everyone in this thread who supported me
2. one user in particular who I have contacted privately, who is an independent assessor and performed an assessment for us because of this forum

I've learnt a few lessons, one of which is that insurance companies really are shaftstards, and they will go to lengths to shut out claims. I imagine that most people would have given up on this one, as would I, had I been able to afford a replacement engine.

The Ombudsman process is good, but time consuming and is more suited to financial transactions than vehicles. I am genuinely grateful that we live in a country that has these methods of recourse in place and that they actually perform. I come from a place (check my username...) that this would never happen.

If anyone has any questions about the outcome, the process or anything else that they feel remain unanswered, the least I can do is detail it here. Please let me know.

Thanks again
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Old Mar 2nd, 2017, 22:32   #75
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Glad you got a result in the end, time to put some miles on and enjoy it!! Shame about the hassle but the big 90 is a cracking car, sure you'll enjoy having it back and that softens the blow of being messed about
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