Volvo "Service Promise" first 12-month service part numbers

Pipps · Jun 11th, 2020, 10:05

Volvo seem to be repeatedly refusing to honour their Volvo Service Promise. We have been fobbed-off repeatedly in Cardiff.

The latest excuse that I seem to be receiving is that price match quotations from third parties must state all official Volvo part numbers.

Most independent garages have to order these parts in especially and can only do so when they have inspected the vehicle they are servicing.

So can anyone advise from experience or superior knowledge as to the Volvo part numbers relevant to a first 12-month service please?

gezp · Jun 11th, 2020, 10:47

That's interesting. I recently asked my dealers parts department for the part number for my brake pads and was told they are not allowed to give out part numbers. I now know why.

Philip Fisher · Jun 11th, 2020, 12:17

Personally I would come at this from another direction. Forget the promise - it is marketing bull**** and will never deliver anything. Just use good old fashioned capitalism and commercial pressure.

Just ask the dealer for their best price on a service, then ring round a few dealers and get their best prices. Then go back to your preferred dealer and ask them to price match. Dealers in different parts of the country have wildly different prices too. The big chains will often be more aggressive. I once got offered 20% of menu prices with Stoneacre.

My brother lives in Buckinghamshire. Our Mum lives in Cumbria. He goes to see her and gets the car serviced at the same time and saves a packet. He could of course go to the local dealer and ask them to get as close to Cumbria as they can (and explain that for him, travelling to Cumbria is a normal trip anyway).

There is always 10% to be had easily. More if you are pushy/diligent/lucky.

I am a bit out of touch with Volvo dealers in South Wales, but there used to be one in Newport, and one in Abergavenny I think so maybe some local to benchmark. Cardiff dealer is still down on the way to the docklands by county hall? I remember Cardiff used to be Flowers garage at Cowbridge but that makes me feel properly old.......

TeamG · Jun 11th, 2020, 14:04

Cardiff dealer is now part of Fordthorne on Penarth Road.

Jun 11th, 2020, 10:05	#1
Pipps Junior Member Last Online: Apr 26th, 2024 21:27 Join Date: Mar 2019 Location: Newport	Volvo "Service Promise" first 12-month service part numbers Volvo seem to be repeatedly refusing to honour their Volvo Service Promise. We have been fobbed-off repeatedly in Cardiff. The latest excuse that I seem to be receiving is that price match quotations from third parties must state all official Volvo part numbers. Most independent garages have to order these parts in especially and can only do so when they have inspected the vehicle they are servicing. So can anyone advise from experience or superior knowledge as to the Volvo part numbers relevant to a first 12-month service please? __________________ Volvo XC60 D4 R-Design MY19 onyx black

Jun 11th, 2020, 10:47	#2
gezp Member Last Online: Apr 26th, 2024 16:07 Join Date: Aug 2008 Location: LEEDS	That's interesting. I recently asked my dealers parts department for the part number for my brake pads and was told they are not allowed to give out part numbers. I now know why. __________________ 2018 XC60 D4 Inscription Mussel Blue

Jun 11th, 2020, 12:17	#3
Philip Fisher Premier Member Last Online: Yesterday 21:47 Join Date: Dec 2002 Location: Sheffield	Personally I would come at this from another direction. Forget the promise - it is marketing bull**** and will never deliver anything. Just use good old fashioned capitalism and commercial pressure. Just ask the dealer for their best price on a service, then ring round a few dealers and get their best prices. Then go back to your preferred dealer and ask them to price match. Dealers in different parts of the country have wildly different prices too. The big chains will often be more aggressive. I once got offered 20% of menu prices with Stoneacre. My brother lives in Buckinghamshire. Our Mum lives in Cumbria. He goes to see her and gets the car serviced at the same time and saves a packet. He could of course go to the local dealer and ask them to get as close to Cumbria as they can (and explain that for him, travelling to Cumbria is a normal trip anyway). There is always 10% to be had easily. More if you are pushy/diligent/lucky. I am a bit out of touch with Volvo dealers in South Wales, but there used to be one in Newport, and one in Abergavenny I think so maybe some local to benchmark. Cardiff dealer is still down on the way to the docklands by county hall? I remember Cardiff used to be Flowers garage at Cowbridge but that makes me feel properly old....... __________________ Currently:- MY16 XC90 T8 Momentum, Magic Blue 174k miles. MY17 V60 T4 Power Blue. Previously:- 1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5

Jun 11th, 2020, 14:04	#4
TeamG Master Member Last Online: Apr 23rd, 2024 17:40 Join Date: Nov 2019 Location: CARDIFF	Cardiff dealer is now part of Fordthorne on Penarth Road. __________________ _________________________________________ 2017 XC60 D4 AWD R Design Nav 2011 V70 1.6 DRIVe SE (sold) 2008 V50 2.0D SE (sold)

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